Additional Information
!
173
Sound is distorted or is recorded at lower levels.
- When recording near loud sounds (such as fireworks, shows or concerts), sound may become
distorted or it may not be recorded at the actual levels. Activate the microphone attenuator
(
"
153) or adjust the audio recording level manually (
"
80).
The picture is displayed correctly but there is no sound from the built-in speaker.
- Speaker volume is turned off. Adjust the volume.
- If the STV-250N Stereo Video Cable is connected to the camcorder, disconnect it.
- The AV terminal is set to headphone output. Set
#
(
[AV/Headphones] to [AV]
!
Memory Card and Accessories
Cannot insert the memory card.
- The memory card was not facing the correct direction. Turn the memory card over and insert
it.
Cannot record on the memory card.
- The memory card is full. Delete some recordings (
"
56, 102) to free some space or replace
the memory card.
- Initialize the memory card (
"
40) when you use it with the camcorder for the first time.
- The LOCK switch on the memory card is set to prevent accidental erasure. Change the posi-
tion of the LOCK switch.
- A compatible memory card must be used to be able to record movies on a memory card
(
"
37).
- The folder and file numbers have reached their maximum value. Set
#
(
[Photo Num-
bering] to [Reset] and insert a new memory card.
The wireless controller will not work.
- Set
!
(
[Wireless Remote Control] to [On].
- Replace the battery of the wireless controller.
Cannot upload files wirelessly using an Eye-Fi card.
-
!
(
[Eye-Fi Communication] is set to [Off] (
,
appears onscreen). Set it to [Auto-
matic].
- Opening the LCD panel may help when the wireless connection is not strong enough.
- If certain conditions occur while uploading files, such as the camcorder becoming too hot or
the wireless connection getting too weak, the camcorder may stop the wireless upload (
-
appears onscreen). Turn off the camcorder and let it cool down or move to a location with a
stronger wireless signal.
- Contact the card manufacturer’s customer care.
!"
#$
174
!
Additional Information
Connections with External Devices
Video noise appears on the TV screen.
- When using the camcorder in a room where a TV is located, keep a distance between the
compact power adapter and the power or antenna cables of the TV.
Playback looks fine on the camcorder but there is no image on the TV screen.
- The video input on the TV is not set to the video terminal to which you connected the cam-
corder. Select the correct video input.
There is no sound from the TV.
- When connecting the camcorder to an HDTV using the CTC-100/S Component Cable, make
sure to connect also the audio connections using the white and red plugs of the STV-250N
Stereo Video Cable.
The camcorder is connected using the optional HTC-100 HDMI Cable, but there is no picture or
sound from the HDTV.
- Disconnect the HTC-100 HDMI Cable and then restore the connection or turn the camcorder
off and then on again.
The camcorder is connected using the optional HTC-100 HDMI Cable, but HDMI-CEC does not
work (cannot play back using the TV's remote control).
- Disconnect the HTC-100 HDMI cable and turn off the camcorder and the TV. After a short
while turn them on again and restore the connection.
-
!
(
[Control for HDMI] is set to [Off]. Set it to [On].
- HDMI-CEC is not activated on the connected TV. Activate this function on the TV.
- Even with TV sets compatible with HDMI-CEC the range of functions available differs depend-
ing on the type of TV. Refer to the instruction manual of the connected TV.
The computer does not recognize the camcorder even though the camcorder is connected
correctly.
-
#
(
[USB Connection Type] is set to [DVD Burner]. Set it to [Computer/Printer] or to
[Connect and Set].
- Disconnect the USB cable and turn off the camcorder. After a short while, turn it on again and
restore the connection.
- Connect the camcorder to a different USB port on the computer.
- The camcorder will not be correctly recognized if you connected the USB cable to the com-
puter while the camcorder was deleting all the photos. Disconnect the USB cable and restore
the connection once the operation is completed.
The printer is not working even though the camcorder and printer are connected correctly.
-
#
(
[USB Connection Type] is set to [DVD Burner]. Set it to [Computer/Printer] or to
[Connect and Set].
- Disconnect the USB cable and turn off the printer. After a short while turn it on again and
restore the connection.
- Cannot connect to a PictBridge-compatible printer if the memory contains 2,500 photos or
more.
!"
#$
Additional Information
!
175
After connecting the camcorder to a printer, the message [Busy] continues to appear on the
screen
- Disconnect the USB cable and restore the connection after a short while.
Photos are not correctly printed
- You may not be able to print correctly, using a PictBridge-compatible printer, photos whose
file names have been changed or that were recorded, created, edited or changed using
another device.
Cannot save photos on my computer
- When the memory contains too many photos (Windows – 2,500 photos or more, Macintosh –
1,000 photos or more), you may not be able to transfer photos to a computer. Try using a card
reader to transfer the photos on the memory card.
!
only: To transfer the photos in
the built-in memory, copy them to the memory card in advance (
"
126).
The camcorder does not recognize the DW-100 DVD Burner even though it is connected
correctly.
-
#
(
[USB Connection Type] is set to [Computer/Printer]. Set it to [DVD Burner] or to
[Connect and Set].
List of Messages
Following the list of messages for the camcorder you can find separate
lists for print-related messages (
"
183) and for messages that appear
only when using the optional DW-100 DVD Burner (
"
182).
Accessing the memory card. Do not remove the memory card.
- You opened the memory card slot cover while the camcorder was accessing the memory card
or the camcorder started accessing the memory card as you opened the memory card slot
cover. Do not remove the memory card until this message disappears.
AVCHD discs cannot include MXP scenes
- AVCHD discs created with the optional DW-100 DVD Burner cannot contain scenes recorded
in MXP mode. Select only those scenes recorded in other recording modes to create the disc
(
"
131).
Back up recordings regularly
- This message may appear when you turn on the camcorder. In the event of a malfunction,
recordings may be lost so back up your recordings regularly.
Buffer overflow. Recording was stopped.
- The data transfer rate was too high for the memory card in use and the recording was
stopped. Replace the memory card with one rated Speed Class 2, 4, 6 or 10.
!
Built-in memory error
- The built-in memory could not be read. Contact a Canon Service Center.
(in alphabetical order)
!"
#$
176
!
Additional Information
!
Built-in memory is full
- The built-in memory is full (“
#
End” appears on the screen). Delete some recordings
(
"
56, 102) to free some space. Save your recordings (
"
128) and initialize the built-in
memory (
"
40).
!
Cannot access the built-in memory
- There is a problem with the built-in memory. Contact a Canon Service Center.
Cannot communicate with the battery pack. Continue using this battery pack?
- You attached a battery pack that is not recommended by Canon for use with this camcorder.
- If you are using a battery pack recommended by Canon for use with this camcorder, there
may be a problem with the camcorder or battery pack. Consult a Canon Service Center.
!
Cannot convert
- Cannot access the memory card. Check the memory card and make sure it is inserted cor-
rectly.
- You inserted a MultiMedia Card (MMC) into the camcorder. Use a recommended memory card
(
"
37).
- There was an error creating the file name. Set
#
(
[Photo Numbering] to [Reset] and
initialize the memory card or delete all the photos (
"
102) and all the scenes in the [For Web
Upload] and [For DVD Burning] index screens (
"
56).
!
Cannot copy
- The total size of the scenes you selected to copy exceeds the available space on the memory
card. Delete some recordings on the memory card (
"
56, 102) or reduce the number of
scenes to copy.
- The memory card already contains the maximum number of scenes (3,999 scenes). Delete
some scenes (
"
56) to free some space.
Cannot divide the scene. Initialize only using the camcorder.
- The scene could not be divided because the camcorder’s internal scene management data log
is full. Save your recordings (
"
126) and initialize the memory (
"
40). Write back the
backup files and try dividing the scene again.
Cannot edit
- Could not move a scene in the playlist. Delete some scenes from the playlist (
"
95).
Cannot enter standby mode now
- The camcorder cannot enter standby mode if the remaining battery charge is too low. Charge
or replace the battery pack (
"
23).
Cannot play back
- There is a problem with the memory. If this message appears often without apparent reason,
contact a Canon Service Center.
!"
#$
