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MAINTENANCE AND TROUBLESHOOTING
User Call Errors
Here is a full listing of the MS500 user-call errors. Refer to this
table as necessary to find out what the user call means and how to
correct it.
Error Number
Meaning
Solution
After removing a piece of jammed
paper, a sheet of paper is still
jammed in the printer.
A sheet of paper has jammed inside
the printer.
Two sheets of paper have jammed
inside the printer.
Paper is not set in the printer.
Toner in the toner cartridge is low,
or the toner cartridge is not installed
correctly.
The printer cover is open.
The halogen lamp on the main unit
has burned out or is not installed
correctly.
Zoom key M1, M2, or M3 was
pressed, but the zoom value is for
a different lens.
The lens is not mounted correctly.
Wrong paper size in printer feed
tray.
Printer power is not turned on, or a
test print is printing.
Remove the jammed sheet from the printer. For
details, refer to your printer manual.
Supply paper to the paper cassette of the printer.
For details, refer to the printer manual.
Remove the toner cartridge and install it again. If
the message appears again, replace the toner car-
tridge. For details, refer to the printer manual.
Close the printer cover and make sure it locks in
place. For details, see the printer manual.
Check the lamp installation and make sure it locks
in place. If the error occurs again, replace the halo-
gen lamp. (
➞
34)
Change the lens to the one the used when you re-
corded the M1, M2, or M3 value. (
➞
32)
Pull out the lens holder and adjust the lens so that
it is mounted correctly. (
➞
10)
Re-load the tray with the correct paper size, or
change the paper size of the paper tray. (
➞
20)
If the printer is off, turn the printer power switch on.
For details, see the printer manual.
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