Canon imagePRESS Server M10, Руководство по обслуживанию

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Symptom Possible cause Suggested action
During installation,
the LED on the flash
drive remains off or
solid (not blinking) One of the following:
• Faulty or improperly seated USB flash
drive
• Faulty motherboard
• Faulty hard disk drive
1. Power off the imagePRESS Server , reseat the flash drive,
power on, and then allow the installation to resume.
2. Retry the installation using a different USB flash drive.
3. Replace the motherboard.
4. Reseat the cables to the hard disk drive.
5. Replace the hard disk drive cable.
6. Replace the hard disk drive.
The LED on the im-
agePRESS Server
shows error codes
EE - > 11.-> EE ->
11....
Failed to retrieve product information. It is
not
imagePRESS Server .
If the imagePRESS Server is found, the hardware might not have
initialized properly to retrieve the product name.
The LED on the
im-
agePRESS Server
shows error codes
EE - > 02.-> EE ->
02..
This is not supported server. Product information is found, but the installer does not support this
product.
The LED on the im-
agePRESS Server
shows error codes
EE - > 09.-> EE ->
09....
Hard disk drive is missing. Check the imagePRESS Server to verify the hard disk drive instal-
lation.
The LED on the im-
agePRESS Server
shows error codes
EE - > 43.-> EE ->
43....
Failed to format the hard disk drive. Replace the hard disk drive.
The LED on the im-
agePRESS Server
shows error codes
EE -> 44.-> EE ->
44....
The USB device may have a corrupted im-
age file, or your hard disk drive cannot be
accessed. 1. Run Windows Disk Error Check on the USB device.
2. Prepare the USB device again using the Fiery USB Setup Tool.
3. Use another computer with an external connection to format
the hard disk drive, if the installer cannot write to the hard disk
drive.
4. If the above actions do not work, replace the hard disk drive.
The LED on the
im-
agePRESS Server
shows error codes
EE - > 45.-> EE ->
45....
Failed to install bootloader. 1. Use another computer with an external connection to format
the hard disk drive, if the installer cannot write to the hard disk
drive.
2. If the above actions do not work, replace the hard disk drive.
Backup and restore
The LED on the
im-
agePRESS Server
shows error codes
EE - > 21.-> EE ->
21....
Failed to mount hard disk drive partition. The
imagePRESS Server
is not properly installed. Reinstall the
imagePRESS Server
.
The LED on the im-
agePRESS Server
shows error codes
EE - > 43.-> EE ->
43....
Failed to format the hard disk drive. Replace the hard disk drive.
The LED on the im-
agePRESS Server
shows error codes
EE -> 44.-> EE ->
44....
The USB device may have a corrupted im-
age file, or your hard disk drive cannot be
accessed. 1. Run Windows Disk Error Check on the USB device.
2. Prepare the USB device again using the Fiery USB Setup Tool.
3. Use another computer with an external connection to format
the hard disk drive, if the installer cannot write to the hard disk
drive.
4. If the above actions do not work, replace the hard disk drive.
Network
If you suspect a network problem, keep in mind the following:
• If the
imagePRESS Server
does not appear in the list of printers on the network, there may be another device on the network with
the same Ethernet hardware address.
• Conflicting network settings may be set in Setup and on the customer’s workstation.
• Inappropriate Setup options may cause printing problems.
• Missing or incorrectly placed printer description files may cause application-specific printing errors.
For additional information, see Configuration and Setup, which is part of the user documentation set.
5. TROUBLESHOOTING
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