Canon FY8-13HR-000, Руководство по обслуживанию

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COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001
CHAPTER 5 TROUBLESHOOTING
5-3
F05-102-02 Functional diagram of a typical configuration
1.3 Before You Go to the Customer Site
Before you make a service call to a customer site, talk to the customer on the phone and
check out the following items:
1. Does the copier work when it is not connected to the iR-M1?
If the copier works but the user cannot print the iR-M1 Test Page, have the customer
check the Control Panel on the iR-M1 for an error message.
If the iR-M1 Control Panel reports an error, the customer can check the copier interface
cable connection between the iR-M1 and the copier.
2. Is the failure caused by a simple operating problem?
• Is there a printing problem?
• Does the iR-M1 Test Page fail to print?
• Does the iR-M1 fail to respond to a print command?
• Does printing seem to take a long time?
• Is print quality poor?
• Does the iR-M1 fail to appear in the list of printers?
• Has the customer noted any error messages on the iR-M1 or the copier screen?
If the answer to any of these questions is yes, refer the customer to the Printing Guide. If
the customer has followed the corrective actions in the Printing Guide and has failed to
solve the problem, be prepared to make a service call. Keep a log of the failures and
messages the customer has observed.
Motherboard
External devices
Copier iR-M1
+5/±12VDC
CPU
RipChip
Flash
Battery
Network
interface
Parallel
interface
Memory &
Interpreter
RTC/
PCI-ISA
Super I/O
controller
UIB
interface
Networked
computers
PC
HDD
Power supply
AC power 100-240V AC
User interface
board
Copier
interface board
Print
Copier
PCI Bus