66
Troubleshooting
Handling Error Messages
Problem
Possible Cause
Try This
Printer does not
print
When an error occurs, the POWER lamp blinks. Count the number of orange blinks
between each green blink to identify the problem:
Printer blinks green
When the lamp blinks green, the printer is warming up or
is receiving print data from the computer. This is not an
error condition.
2 orange blinks
(paper is out, paper
jam or paper feed
error)
Reload the paper correctly. See “Loading Media into the
S830D” on page 6 for how to load different types of media.
If the paper is jammed, see the troubleshooting topic,
“Paper feeds incorrectly” on page 62.
3 orange blinks
(paper jam)
See the troubleshooting topic, “Paper feeds incorrectly” on
page 62.
4 orange blinks
(ink tank is out of ink)
Replace the empty ink tank. See “Monitoring Ink Levels” on
page 39 and “Replacing Ink Tanks” on page 41.
5 orange blinks
(print head installed
incorrectly)
Reseat print head. See the
S830 User’s Guide
on the Setup
Software & User’s Guide CD-ROM for procedures.
6 orange blinks
(print head not
installed)
Install the print head. If already installed, remove it, then
check the electrical contact area for any blockage or
protective tape. Re-install it when done. See the
S830D
User’s Guide
on the Setup Software & User’s Guide CD-ROM
on the CD-ROM for procedures. (Note: The printer will blink
only if it’s a self-test.)
7 orange blinks
(print head defective)
Make sure that you are using the print head designed
specifically for the S830D. Turn the printer off and on. If the
problem persists, contact the Customer Care Center.
Printer blinks green
and orange alternately
(service error)
If the printer starts blinking green and orange alternately,
turn the printer off, unplug it from the power outlet, and wait
a few minutes. Plug it into the power outlet again, turn on
the printer, then restart the print job. If the problem persists,
contact the Customer Care Center.
S830D QSG.book Page 66 Monday, April 29, 2002 4:30 PM
Содержание BJC-S830D
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