34
Troubleshooting
Troubleshooting Printed Output
Printer is not
responding
(continued)
Computer and/or
printer needs to
be reset
Reboot the computer and/or reset the printer.
• To reboot the computer, close all open applications, then restart.
• To reset the printer, unplug it, then plug it in again.
Faulty cable
Replace the USB cable.
Printer tried
to print but
no ink on
paper
Ink tanks are not
seated properly
Check that the ink tanks have been firmly seated in the printhead, and
reseat the ink tanks if necessary. See “Replacing Ink Tanks” on
page 23.
Ink tanks may
need to be
replaced
One or both ink tanks may be low. See “Monitoring Ink Levels” on
page 21.
If necessary, replace the ink tanks. See “Replacing Ink Tanks” on
page 23.
Printhead
clogged or not
working properly
Verify that the printhead is working properly. See “Printing a Nozzle
Check Pattern” on page 25 or “Cleaning the Printhead” on page 27.
If necessary, perform multiple printhead cleanings. If print quality
does not improve, try deep cleaning. Perform printhead deep cleaning
from the printer driver.
If the problem persists, contact the Customer Care Center.
Problem
Possible Cause
Try This
Printed
output is
faded or
colors are
incorrect
Printhead is
clogged or ink
tank needs
replacing
1. Print a nozzle check pattern to determine if the printhead nozzles
are clogged. See “Printing a Nozzle Check Pattern” on page 25.
2. If the nozzles are clogged, you will need to clean the printhead.
See “Cleaning the Printhead” on page 27.
3. If print quality does not improve, try deep cleaning the printhead.
Perform printhead deep cleaning from the printer driver.
4. Replace one or both ink tanks. See “Replacing Ink Tanks” on
page 23.
If the problem persists, contact the Customer Care Center.
Incorrect Color
Adjustment
setting
W
INDOWS
1. On the
Main
tab of the S200 Properties window, confirm
that Color Adjustment is set to
Auto
.
2. If
Manual
is set, click the
Defaults
button on the Manual
Color Adjustment window.
Problem
Possible Cause
Try This
S200 QS.book Page 34 Tuesday, September 18, 2001 9:02 AM
Содержание BJC-S200
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