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LPDJH5811(5



#8832933#

Service Guide

LPDJH5811(5



#8832933#

Service Guide

REV. 1

August 1999 Page 20

A. Customer/Dealer

The customer/dealer support for the imageRUNNER 550/600 is listed
below:

Inquiries

Origin

Supported by

General - Product
Information, Installation
Information, Network
Assistance

Dealers

System Support Division
Technical Support Center
1-800-528-2830
9am to 6pm (EST)

Hardware, accessories,
and connectivity devices

Dealers

Regional ISG Copier Service

Software - required to
operate the system

Dealers

Systems Support Division
(SSD), System Engineers
through Technical Support
Center/System, Engineer at
Dealership

Product Information/
Troubleshooting
information

Dealers

SSD Fax Back System
1-516-328-4282

Product Information/Print
Drivers

Customers/Dealers

Canon World Wide Web Site;
(http://www.usa.canon.com/)
Go to Software Center at this
site; SSD Bulletin Board
System 1-516-328-5898

Product & Technical
Information

Dealers

Canon On-line

Technical Support Division

1. Regional ISG Service Offices

The ISG Regional Service Office will provide hardware and connectivity
hardware support to dealers on the operation of the imageRUNNER 550/600.

2. Canon On-line

Canon On-line is the on-line service developed to communicate and
distribute information to Canon’s network of dealers through electronic
means. Using Canon On-Line, dealers can access the library in which the
technical publications and service guides are available as electronic data.

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Содержание imageRUNNER 550

Страница 1: ...CANON U S A INC Rev 1 TECHNICAL SUPPORT DIVISION August 1999 SERVICEGUIDE ...

Страница 2: ...t 1999 Page i IMPORTANT SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL MACHINE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION ...

Страница 3: ...ed in this service guide at any time without notice Canon is a trademark of Canon Inc imageRUNNER and NetSpot are trademarks of Canon Inc SmartScan and Copy Reservation are trademarks of Canon U S A Inc PCL is a registered trademark of Hewlett Packard Corporation EFI is a trademark of Electronics for Imaging Continuous Print and RIP While Print are trademarks of Electronics for Imaging Windows is ...

Страница 4: ...ences Between the imageRUNNER 550 and 600 3 T Configuration Chart 4 III SPECIFICATIONS 5 A imageRUNNER 550 600 5 B Automatic Document Feeder 6 C Paper Deck C1 6 D Finisher D1 6 E Paper Folding Unit B1 6 F Cover Insertion Unit A1 7 G Saddle Finisher D2 7 H Network Multi PDL Printer Board F1 8 IV SERVICE FEATURES 9 A Serviceability 9 B Upgrading 9 C Upgrading Network Multi PDL Printer Board F1 11 D ...

Страница 5: ...Program WARP 23 F Dealer Parts Support Program 24 G Return of Empty Toner Cartridge 25 VI SUGGESTED MAINTENANCE AGREEMENT 26 A Suggested Maintenance Agreement Rates 26 B Estimated Cost 27 1 imageRUNNER 550 27 2 imageRUNNER 600 28 C Annual Suggested Maintenance Agreement Rates For Optional Accessories 29 D Data Sheet 30 1 imageRUNNER 550 30 2 imageRUNNER 600 30 VII TRAINING 32 A Overview 32 B Train...

Страница 6: ...dard finishing capabilities1 Offering the most robust finishing capabilities in its class the imageRUNNER 550 600 is targeted to the high speed digital copier network printer and industrial printing market As an ENERGY STAR Partner Canon U S A Inc has determined that this product meets the ENERGY STAR guidelines for energy efficiency II Design Features A SmartScan Page Recognition The imageRUNNER ...

Страница 7: ...ory Mode This feature allows users to perform two copy jobs as well as a print job continuously driving the engine at its rated speed I Forms Registration Frequently used forms can be stored in resident memory up to 100 00 99 J High Speed High Image Quality 1 Copying Speed imageRUNNER 550 up to 55 copies per minute 1 on 1 imageRUNNER 600 up to 60 copies per minute 1 on 1 2 Reading Resolution 600 x...

Страница 8: ...d material recycling The newly developed toner cartridge will produce sharper higher quality images P Various Delivery Processing With Accessory Finisher D1 accessory 1 or 2 point stapling Saddle Finisher D2 Book binding middle fold Q Finisher D1 The Finisher D1 has one fixed tray sample tray one shifting tray and a Multi position stapler which are standard R Saddle Finisher D2 A Mini CRD that has...

Страница 9: ...ency Type E 9 70015 E1 imageRUNNER 550 600 Drum F43 6601 700 imageRUNNER 550 600 Black Toner F42 3001 700 Staple Cartridge D2 F23 2930 000 Staple E1 F23 5705 000 Roll Paper for C C P A1 SSF H1200 Connectivity Accessories Network Multi PDL Printer Board F1 F61 7403 SET Network Interface Kit TR4 F61 6558 100 Other Accessories Cover Insertion Unit A1 F24 9502 000 Cassette P2 F32 1512 000 Cassette Hea...

Страница 10: ...1 x17 Ledger Copy Size 11 x17 Ledger Maximum Copy Run 1 999 Duplexing Standard automatic single pass duplexing Warm up Time 5 minutes or less First Copy Time ADF Scan Less than 6 seconds Platen Board Scan Less than 5 2 seconds Copy Speed imageRUNNER 550 up to 55 cpm LTR TBD cpm LTR R TBD cpm 11 x17 imageRUNNER 600 up to 60 cpm LTR 46 cpm LTR R 30 cpm 11 x17 Zoom 25 400 1 increments Memory Capacity...

Страница 11: ...12 3 4 x 33 D Finisher D1 Number of Trays 2 trays Tray capacity Top Tray3 250 sheets Non Staple All sizes Lower Tray 2 000 sheets 100 sets Letter 1 000 sheets 100 sets 11 x 17 Paper Size Top Tray Postcard 11 x 17 Lower Tray STMT 11 x 17 Staple Position Multi Position stapling Top corner 2 sided margin 2 patterns Two side margin 1 pattern Stapling Capacity 50 sheets Letter 11 x 17 Power Source Dire...

Страница 12: ...le Stitch Tray 15 sheets 60 sheets Original 30 sets Staple Punch Positions Multi Position stapling Top corner 2 sided Margin 2 patterns Two side margin 1 pattern 3 hole punch left margin Staple Punch Capacity 50 sheets Saddle stitch 15 sheets Saddle Stitch Specifications Total Sides Imaged 60 total sides 15 sheets Total Sets 30 total sets Folding V Folding standard Paper Size LTR R 11 x 17 Top Tra...

Страница 13: ...tion Only PostScript Fonts 139 Type 1 and Type 3 PCL Fonts 45 True Type Hard Disk 2 1 GB Optimized Features Continuous Print RIP While Print Printer Interface Ports Bi directional Centronics Auto sensing Network Controller Specifications Topology Ethernet Token Ring Optional Speed 10 100 Mbps Ethernet 4 16 Mbps Token Ring Protocols Supported Ethernet Ethernet TCP IP IPX SPX Ethernet Peer to Peer A...

Страница 14: ...quipped with Double Inline Memory Module DIMM which contains Flash ROM and Firmware programmed into each DIMM Note The Original Orientation Detection PCB is located near the IP PCB of the imageRUNNER 550 600 It is also equipped with DIMM which store fonts and has 72 pins DIMMs are labeled by memory capacity and purpose of the DIMM mentioned on it to distinguish the difference between these DIMMs a...

Страница 15: ...le hard disk space 4 Printer Port ECP mode must be both supported and selected Download software will be provided to the dealer via Canon On line The download software will provide RAM data setting of service mode and user mode back up function 8 Download tool software only Actual space depends on the quantity volume of software such as program software from old version or from other model machine...

Страница 16: ...cient regular service is possible the number of sheets used for regular exchange parts consumable parts can be confirmed in service mode Using the main service mode the technician can efficiently implement prepare for the exchange of parts and the next regular service E Power and Plug Requirements The imageRUNNER 550 600 requires a 20 AMP outlet as well as a NEMA 5 20R receptacle 20 ampere outlet ...

Страница 17: ...ber 13 Quantity Estimated Yield Life 10 1 Pre transfer transfer separation primary corona wire FY3 0040 000 AR 250 000 sheets 2 Primary grid wire FY1 0883 000 AR 500 000 sheets 3 Thermistor FH7 7463 000 1 500 000 sheets 4 Thermistor No 2 FH7 7464 000 1 500 000 sheets 5 Thermoswitch FH7 6281 000 1 1 000 000 sheets 9 Does not include Cover Insertion Unit A1 or Paper Folding Unit B1 An additional 60 ...

Страница 18: ...891 000 1 500 000 sheets 14 Pre transfer charging cleaner FF5 3090 000 1 500 000 sheets 15 Pre transfer charging scraper FF5 7934 000 1 500 000 sheets 16 Upper fixing roller FB2 7200 000 1 500 000 sheets 17 Lower fixing roller FB4 2220 000 1 500 000 sheets 18 Fixing web FY1 1157 000 1 500 000 sheets 19 Insulating brush front rear FB2 7239 000 2 500 000 sheets Exchange at same time as with the Uppe...

Страница 19: ...FB4 8363 000 1 1 000 000 sheets 4 Rollette belt FB4 8709 000 4 1 000 000 sheets Finisher assembly 5 Staple unit FB3 7860 000 2 Staple 100 000 times Saddle stitcher assembly 6 Punch unit inch FG6 3320 000 1 1 000 000 times Puncher assembly 100 000 times when the rate of 200g m2 paper use is 5 7 Pick up roller FB4 7640 000 2 250 000 sheets 8 Feeder roller unit 16 FG6 2748 000 1 250 000 sheets 9 Sepa...

Страница 20: ...Estimated Life Copies 10 Remarks 1 Pick up roller FB4 2033 000 1 200 000 sheets 2 Feeding roller FB4 2034 000 1 200 000 sheets 3 Separation roller FB2 7777 020 1 200 000 sheets The number of copies is the total of sheets actually used N Customer Maintenance No Item Timing 1 Clean copyboard glass 2 Clean copyboard pressure plate 3 Clean static eliminator As required ...

Страница 21: ...irst 250 000 copies only Scanner rail _ Clean with Alcohol and apply S20 oil Optical unit Mirrors No 1 No 3 Dust proof glass Document scanning reflector White reference Charging unit Corona wires primary pre transfer transfer separation Gold wires primary Transfer unit shield plate Roller electrodes Photosensitive Drum Photosensitive Drum Use Alcohol and Drum Cleaning Powder CK 0429 Slipring Use A...

Страница 22: ...ake up slack upon installation Oil receptacle Thermistor Sub Thermistor Thermoswitch Paper Feed Feeder Assembly Transfer guide Register roller upper and lower Feed belt Each feed roller Double Sided unit Regisensor on both sides P Stapler Stacker Finisher D1 Periodic Maintenance Items clean replace _ lubricate adjust inspect Item Every 250 000 copies 17 Remarks Stack Tray B Paper Sensor Use blower...

Страница 23: ...0 copies Every 250 000 copies Remarks Paper sensor 4 locations Entrance path sensor Buffer path sensor Lower path sensor Finisher assembly Punch scraps sensor prism Puncher assembly Punch assembly 5 locations When replacing Punch unit Paper set sensor Feeder roller Pick up roller Separation belt Extraction roller Cover Insertion Unit A1 Folding roller A B C No 2 folding roller Paper Folding Unit B...

Страница 24: ...rd glass Document Feed Belt Second last sheet detector Separation sensor Skew sensor Register roller front sensor Register roller rear sensor Reversing sensor Manual register roller sensor Pick up roller Feed roller Separation belt Extraction roller Register roller Reversing roller A roller Manual roller roller Delivery roller roller 18 The number of copies is the total of sheets actually used 19 ...

Страница 25: ...alership Product Information Troubleshooting information Dealers SSD Fax Back System 1 516 328 4282 Product Information Print Drivers Customers Dealers Canon World Wide Web Site http www usa canon com Go to Software Center at this site SSD Bulletin Board System 1 516 328 5898 Product Technical Information Dealers Canon On line B Technical Support Division 1 Regional ISG Service Offices The ISG Reg...

Страница 26: ...enter The Center provides a wide range of specific product documentation printer drivers utilities and detailed technical bulletins that are available 24 hours a day 7 days a week 3 Multi Line Bulletin Board Systems Allows multiple user access upload or download the latest printer driver and utilities as well as technical information via your computer Call 1 516 328 5898 The modem setting is 8 N 1...

Страница 27: ...ort Division Product Information Software Installation Network Assistance Technical Support Center 1 800 528 2830 WWW Software Center http www usa canon com Bulletin Board System 1 516 328 5898 Fax Back System 1 516 328 4282 Technical Support Division Hardware Support Engineering Services Dept Digital Imaging Black White Canon USA Regional Office SSD System Engineer Technical Support Dealership Sy...

Страница 28: ...very imageRUNNER 550 600 Drum Warranty end user Full Credit 70 000 copies or 30 days from the date of original purchase whichever comes first Prorated Credit 1 750 000 or 1 year from the date of original purchase whichever comes first 2 Warranty Administration Reduction Program WARP Dealers purchasing an imageRUNNER 550 600 copier and drum will receive WARP credit during the month following their ...

Страница 29: ...day the order was received and will be accompanied by an information kit that should be used when returning the defective part The defective part the information kit and a service log for the copier should be returned within 30 days otherwise your dealership will be charged the dealer cost of the part Damaged parts returned due to mishandling at the dealership will be charged back at dealer cost E...

Страница 30: ...rent information the list of available items from the imageRUNNER 550 600 Parts Support Program will be available via Canon On Line This allows your dealership to view or download the most recent imageRUNNER 550 600 Parts Support Program list Included on the list will be Canon part number description and repair pricing for out of warranty imageRUNNER 550 600 Network Multi PDL Printer Board F1 G Re...

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Страница 36: ...HREE YEAR AVERAGE MAY FALL BELOW ESTABLISHED TARGETS THIS MAY BE THE RESULT OF THE TECHNICIAN S UNFAMILIARITY WITH THE SERVICE REQUIREMENTS OF THE imageRUNNER 550 600 DURING THE FIRST YEAR OF SERVICE THESE PERFORMANCE TARGETS ARE BASED ON ADHERENCE TO CANON S PUBLISHED SERVICE PROCEDURES AND THE USE OF GENUINE CANON PARTS QUALITY ASSURANCE QA VISITS MUST BE PERFORMED AT THE RECOMMENDED INTERVALS F...

Страница 37: ... Note The presentation material for new Train the Trainer programs will be in electronic format overheads will no longer be used To accommodate the electronic files dealers will need a desktop or laptop computer and a projection medium such as LCD panel for overhead projector with necessary cables VGA to TV converter i e TV Elite Pro by ADS Technologies Computer Projector i e Proxima Desktop Proje...

Страница 38: ...e Manual DU7 1100 000 imageRUNNER 600 Parts Catalog DU7 3100 000 imageRUNNER 600 Service Handbook DU7 2100 000 imageRUNNER 600 CD ROM of imageRUNNER 550 600 Service Manual imageRUNNER 550 600 Service Handbook Finisher D1 Service Manual ADF Service Manual Network Printer Board Service Manual DU7 C001 00Z Automatic Document Feeder Service Manual DU7 1101 000 Automatic Document Feeder Parts Catalog D...

Страница 39: ...o properly support a customer s imageRUNNER 550 600 System with computers and computer networks For a Canon copier dealership a System Engineer working with Canon connectivity products would have the following basic job functions Systems integration pre sale and post sale Installation Education of customers and dealership personnel Troubleshooting In order to successfully perform these tasks it is...

Страница 40: ... on site preventive maintenance To restore equipment to full and complete operating status as quickly as possible Dealer customer service will unless Dealer and customer agree otherwise provide each customer who has acquired a Canon brand product distributed pursuant to this Agreement Four 4 business hour guaranteed response time Availability of spare parts at the customer site on next business da...

Страница 41: ... B Requirements cont d Dealer agrees to maintain the following information to be disclosed to Canon USA upon request A complete and up to date service log for each customer s machine at the customer site and A complete and up to date record of product training for each Dealer service technician ...

Страница 42: ...ent or software including the use of the Product in any system configuration not recommended in any manual distributed with the Product Nor does this warranty extend to any Product on which the original identification marks or serial numbers have been defaced removed or altered ANY SYSTEM SOFTWARE WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE DISKETTES OR CD ROM S ENCLOSED WIT...

Страница 43: ... Product or cause abnormally frequent service calls or service problems or e use of the Product with non compatible computers peripheral equipment or software including the use of the Product in any system configuration not recommended in any manual distributed with the Product Nor does this warranty extend to any Product on which the original identification marks or serial numbers have been defac...

Страница 44: ...ls or service problems or e use of the Accessory with non compatible computers peripheral equipment or software including the use of the Accessory in any system configuration not recommended in any manual distributed with the Accessory Nor does this warranty extend to any Accessory on which the original identification marks or serial numbers have been defaced removed or altered ANY SYSTEM SOFTWARE...

Страница 45: ...distributed by Canon USA which damage the Drum or cause abnormally frequent service calls or service problems nor does this warranty extend to any Drum on which the original identification marks or serial numbers have been defaced removed or altered NEITHER CANON NOR ANY SERVICE PROVIDER USA SHALL NOT BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE UNLESS CAUSED SOELY AND DIRECTLY BY THE NEGLIGEN...

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