30
PROBLEM
DELIVERS UNTREATED WATER
The bypass is closed, sending raw water past the unit.
Return the bypass valve to the open position to service the home. See Manual
Bypass.
Bypass loop in the home’s plumbing.
Close outlet valve only on softener bypass, open nearest softened water line. If no
water flows, then there is not a bypass in the plumbing. If there is water flow, then
there is a hidden bypass in the plumbing and you need to call the installer.
No salt or low salt level.
Fill salt above the water line in the salt tank. Low salt will affect the softener’s
capacity. See adding salt to the brine tank.
Not programmed correctly for the current application.
Verify programming is set correctly for the current application. Verify programming
is set to correct the hardness level and the number of people living in the home. See
Start-Up & Programming.
EXCESSIVE WATER IN THE SALT TANK
Refer to maintenance section.
Clean the injectors and the salt tank.
NOT GENERATING AUTOMATICALLY, NOT METERING FLOW
Check diagnostics for last regeneration.
Open nearest softened water outlet and check if gallons are counting down on
meter. If not metering, contact your authorized installer.
NOT USING SALT
Injectors or injector screen plugged. Refer to maintenance section.
Clean and or replace injectors and screens. See salt bridged in the salt tank.
NOT REGENERATING AUTOMATICALLY CAUSING ALARMS
Caused by a power outage or brownout during regeneration.
Unplug power for 30 seconds then reconnect. If the alarm continues contact your
authorized installer.
UNIT REGENERATES BUT DOES NOT USE SALT
Drain line flow control is plugged.
Clean or replace injectors. Clean drain line flow control to ensure there are NO kinks
or restrictions in the drain line.
USING MORE SALT THAN EXPECTED
Is the unit set properly for salt efficiency, is the programming correct
for hardness and number of people?
Check programming. Is the unit set properly for salt efficiency, is the programming
correct for hardness and number of people?
ALARMS AFTER REGENERATION
Caused by a power outage or brownout during regeneration.
Unplug power for thirty seconds then reconnect. If the alarm continues, contact
your authorized installer.
Corroded or damaged rear circuit.
Contact authorized installer and replace circuit.
DISCOLORED WATER
Check with your local water authority to see if there if there has seen
water main activity in your area.
If there has been, manually regenerate the unit a couple of times in a row to clear
the color. If there hasn’t been and main activity, contact your authorized installer.
Iron bleed through. If there are small amounts of iron in your raw
water supply it will eventually build up in the resin and cause bleed
through.
See settings to compensate for iron in the water. If required add-on an automatic
resin feeder. Contact your authorized installer or local plumbing store to purchase
an approved resin cleaner.
TROUBLESHOOTING GUIDE
NOTE
Before attempting any troubleshooting, be
sure to test the water. The tests should include;
1. Raw water
2. Hot treated water
3. Cold treated water.
