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56
15
SERVICE
AND
SUPPORT
Product
Warranty,
RMA
and
Contact
Information
CalAmp
guarantees
that
every
882
GSM
Series
Cellular
Modem
will
be
free
from
physical
defects
in
material
and
workmanship
for
one
(1)
year
from
the
date
of
purchase
when
used
within
the
limits
set
forth
in
the
Specifications
section
of
this
manual.
The
manufacturer's
warranty
statement
is
available
in
Appendix
1.
If
the
product
proves
defective
during
the
warranty
period,
contact
CalAmp
Customer
Service
to
obtain
a
Return
Material
Authorization
(RMA).
RMA
Request/Contact
Customer
Service
CalAmp
299
Johnson
Avenue,
Suite
110
Waseca,
MN
56093
Tel:
507
‐
833
‐
8819
ext.
6707
Fax:
507
‐
833
‐
6748
BE
SURE
TO
HAVE
THE
EQUIPMENT
MODEL
AND
SERIAL
NUMBER,
AND
BILLING
AND
SHIPPING
ADDRESSES
ON
HAND
WHEN
CALLING.
When
returning
a
product,
mark
the
RMA
clearly
on
the
outside
of
the
package.
Include
a
complete
description
of
the
problem
and
the
name
and
telephone
number
of
a
contact
person.
RETURN
REQUESTS
WILL
NOT
BE
PROCESSED
WITHOUT
THIS
INFORMATION.
For
units
in
warranty,
customers
are
responsible
for
shipping
charges
to
CalAmp.
For
units
returned
out
of
warranty,
customers
are
responsible
for
all
shipping
charges.
Return
shipping
instructions
are
the
responsibility
of
the
customer.
Product
Documentation
CalAmp
reserves
the
right
to
update
its
products,
software,
or
documentation
without
obligation
to
notify
any
individual
or
entity.
Product
updates
may
result
in
differences
between
the
information
provided
in
this
manual
and
the
product
shipped.
For
the
most
current
product
documentation,
visit
www.calamp.com
for
datasheets,
programming
software
and
user
manuals.
Technical
Support
CalAmp
299
Johnson
Avenue,
Suite
110
Waseca,
MN
56093
Tel:
507
‐
833
‐
8819
E
‐
mail:
