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Troubleshooting
Does your computer or USB hub have sufficient power supply capacity?
The UM-2G cannot be connected if insufficient power is supplied to it. Check whether one of
the following cases apply.
• If you are using the UM-2G with a notebook computer that is running on its battery, operation
may be unreliable with some models of computer. If this is the case, connect the AC adaptor to
your notebook computer.
• The power conservation mode of your computer may limit the power that is supplied to USB.
Check the settings of your computer.
• In some cases, the UM-2G cannot be used with a bus-powered hub (a hub that does not
contain a power supply). Please use a self-powered hub (a hub that contains a power supply).
Is the CD-ROM correctly inserted into your CD-ROM drive?
Installation is not possible unless the CD-ROM included with the UM-2G is inserted in your
CD-ROM drive. Make sure that the CD-ROM is correctly inserted into your CD-ROM drive.
Is the CD-ROM or the lens of the CD-ROM drive dirty?
If the CD-ROM or the lens of the CD-ROM drive is dirty, the installer may not work correctly.
Clean the disc and/or lens using a commercially-available CD cleaner or lens cleaner.
Are you attempting to install from a networked CD-ROM drive?
You cannot install from a networked CD-ROM drive.
Is the USB cable connected correctly?
Make sure that the UM-2G is correctly connected to your computer.
After making the USB connection, it may take between ten seconds to several minutes until
the UM-2G is detected.
“Found New Hardware Wizard” does not Appear (Windows XP)
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