Cafe CHP9030, Руководство пользователя

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49-2001131 Rev. 1
TROUBLESHOOTING TIPS
Troubleshooting Tips ... Before you schedule service
Problem Possible Cause What To Do
My precision probe
is not accurately
maintaining low
temperatures The pot size, pot set-up, and/or burner size you are
using may be unsuitable to hold low temperatures. Remove the lid, use a larger diameter pot, or use a smaller
burner. Please keep your unit connected and install upcoming
updates to improve performance.
Pan won't pair or
activate when tapping
handle Tapping force is too light. Double tap the pan with firm taps (or knock) on the black
plastic endcap.
Battery in pan is low or dead. Replace AAA battery, installing with positive end out of handle.
Using different pan hardware. Check that your pan has a black endcap that unscrews from
the end of the handle. Pans with an oval module reading
"Hestan Cue
®
" will not work with Café appliances.
Experiencing
performance or minor
technical issues
including seeing
20F or 100F as set
temperature Old unit or pan software. Connect your unit to the SmartHQ app and update unit
software. Connect your unit and pan to the Hestan Smart
Cooking app and update pan software.
The unit cancelled
my precision cooking
mode Battery in device is low or dead. Replace AAA battery in pan, or charge probe.
Old unit or pan software. Connect your unit to the SmartHQ app and update unit
software. Connect your unit and pan to the Hestan Smart
Cooking app and update pan software.
Your precision cooking device has gone out of
range. This could indicate a problem with the device. If the problem
persists, please contact the device manufacturer.
Your precision cooking device had a computation
malfunction.
The unit lost communication with your precision
cooking device. This could indicate a problem with the device or the unit.
If the problem persists, please contact the device or unit
manufacturer.
Some cooking techniques and set temperatures in
combination may trigger a fault in the temperature
sensing algorithm. Re-start the precision cooking mode and if problem persists
under the same conditions but is not consistent in other use
cases, contact the unit manufacturer.
Unable to reach
set temperature in
Precision Cooking
Mode Boiling water or cooking liquid based foods at high
temperatures will result in temperature stalls close to
the set temperature. Use temperature settings for pan frying, sautéing, and searing
when using Hestan Cue cookware or built-in conventional
Precision Cooktop Sensor. The Precision Cooking Probe
accessory can be used to control liquid temperatures between
100-200° F for slow cooking, simmering, and advanced
cooking techniques like Sous Vide.
Unresponsive keypad Keypad is dirty. Clean the keypad.
A fuse in your home may be blown or the circuit
breaker tripped. Replace the fuse or reset the circuit breaker.
Object, such as utensil or debris, is on the control
interface. Remove object from control interface.
Liquid is on the control interface. Wipe control interface to remove liquid.