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Warranty
BYD provides the warranty only when the product is installed and used according to the description in the
user manual, installation manual or quality assurance documents.
To get the after-sales service in time, please input the product information into our after-sales service website.
Thank you.
For technical problems and use requirement, please contact our installation company.
The following information is required for timely customer service.
Product type
Serial Number
Connected PV module type and number
Option equipment
Any problems please contact us by below address:
Contact us:
China
BYD LITHIUM BATTERY Co., LTD
Customer Service Mailbox: eubatteryg[email protected]
Telephone: +86 0755 89888888
Address: No.1, Baoping Road, Baolong Industrial Town, Longgang, Shenzhen, 518116, P.R. China
Germany
EFT Systems GmbH
Customer Service Mailbox: [email protected]
Telephone: +49-9352 8523999
Address: Buchenstraße 37, 97816 Lohr am Main, Germany
Australia
Alps Power Pty Ltd
Customer Service Mailbox: [email protected]
Telephone: +61478 140 287
Address: U201 15Chatham Road West Ryde NSW 2114 Australia