At BWS, the customer always comes first. If you’re unhappy with a BWS kite or board, it’s our duty to keep you
stoked on the brand. However some situations, particularly those caused by wear and tear, are not a warranty
issue and should be dealt with by a repairer. We have a two-phase policy consisting of our “Out Of The Box” and
“Fair Deal Policy” in place to manage these warranty issues.
Out of the box warranty:
We guarantee our products are free from defects in materials and workmanship.
Kites - material has no flaws and the stitching is sound
Boards - board is well-constructed and free from defects
All our products are inspected before they’re packed and sent. Kites are inflated, photographed and recorded
to ensure you receive quality equipment. If you are not satisfied with it when you unpack it, then just contact us
as soon as possible and we’ll take action.
BWS WARRANTY
