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Troubleshooting
This guide should be followed in case of failure of the appliance to operate
correctly. If symptoms persist contact Customer Service on 1800 654 767
Problem
Cause
The Appliance will not
light at all
Make sure you have new batteries installed in the
correct position.
Negative should be down closest to you and Positive
towards the back. In high humidity conditions it may be
necessary to clean and dry the battery box
prior to operation.
Check for sufficient water pressure. The unit must have
a minimum of 25KPA of sustained pressure to activate
the burners.
There may be debris within the water inlet. Remove
connections to the inlet and inspect. Remove any de-
bris that may be blocking the unit and retry.
The gas line may need purging. Turn gas to maximum
and burners to High on the unit and turn the water on/
off a few times.
Check that water is flowing through correctly. Make
sure “Water In” is on the right and “Water Out” is in
the middle.
Make sure the On/Off switch is turned on, do this by
having the Red dot pushed in.
If unit fails to ignite when LED display lights and ignition
is clicking.
1. Disconnect all gas attachments from the unit and
gas bottle.
2. Re-connect your gas line to the unit including all tape
and washers (do not turn the gas on).
3. Turn your water supply on.
Once the unit starts to click, turn your gas bottle on
slowly and watch for ignition through the window.
Water flows through, but
the unit will not get hot
New batteries may be required for the ignition switch.
Verify that the batteries are aligned in the proper
polarity (+/-). Check the battery case.
Check that the water pressure is at least 25 kPa to
activate the burners.
Make sure there is an adequate amount of gas in your
bottle.
Check that water is flowing through correctly. Make
sure “Water In” is on the right and “Water Out” is in the
middle.
Try the unit on mains water if possible, if this works, there
is an issue with the pump. Please make sure your pump
meets requirements.
| Gas Hot Water Shower
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