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8224 2462-001

Communications/Connections

Symptom

Possible Cause

Solution

Unit does not connect to
host PC

Incorrect cable type or defective
cable.

Ensure  USB  2.0  cable  in  use,  less
than  15  ft.    Unit  arrived  with  USB
2.0 cable 6’ long.

Excessive USB cable length.

USB 2.0 cable should not exceed
15’ length.

SmartSource Edge software driver
missing, corrupt or not loaded.

Monitor SmartSource Edge software
driver

using

Device

Manager.

Uninstall/reinstall driver as needed.

Unusual Noises

Symptom

Possible Cause

Solution

Clicking noise as paper
travels down paper path.

Obstruction in paper path.

Inspect paper path, remove debris.
Ensure front/rear removable image
camera walls and left and right top
covers are properly
positioned/seated.

Franker

Symptom

Possible Cause

Solution

Franker mark not printed on

paper

Franker roller at end of life

Replace Franker

Franker mechanism not functioning

Contact

manufacturer

for

maintenance.

Contact

Burroughs

1-800-448-1424

(USA)

1-800-387-6127 (Canada). For
worldwide

numbers,

www.burroughsstore.com

Содержание SmartSource Edge

Страница 2: ...eps to be in compliance with FCC regulations and similar regulations of other countries Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to...

Страница 3: ...Paper Card in Track 18 Removing the top covers and track walls to clear an item 19 Section 3 20 Cleaning the Unit 20 Cleaning Supplies 21 Cleaning the SmartSource Edge 22 Cleaning the Track 22 Remove...

Страница 4: ...8224 2462 001 4 Reader 32 Image 33 Parts 33...

Страница 5: ...n condensing Storage humidity 5 to 95 percent non condensing Notes The unit draws 40 watts maximum from a 100 to 240 VAC 50 60 Hz outlet The unit draws 1 5 amps maximum from the included 24 VDC power...

Страница 6: ...8224 2462 001 6 Unpack the Box Like This...

Страница 7: ...8224 2462 001 7 Box Contents...

Страница 8: ...8224 2462 001 8 SmartSource Edge Need Help Burroughs Help Desk 1 800 328 0440...

Страница 9: ...8224 2462 001 9 Installing the Paper Feeder Extender Fit Tab of extender into Slot in Unit and push down firmly...

Страница 10: ...d right top cover of SmartSource Edge and Rear Removable Image Camera Wall CIS 3 Install the Franker roller 4 Re Install the Rear Removable Image Camera Wall and the left and right top covers 5 For fu...

Страница 11: ...8224 2462 001 11 Step2 Step3...

Страница 12: ...8224 2462 001 12 Connecting the Cables Note Power Switch Must Be Off and Software Must Be Loaded on the PC See the Software loading instructions printed on the SmartSource Edge Software CD...

Страница 13: ...8224 2462 001 13 Section 2 Operating the Unit Power On and Off...

Страница 14: ...he indicator is on The red LED is for status The various status types are shown below Indicator Status Blinks Once The USB cable is not connected Blinks Twice There is a Paper Jam Off The Unit is in a...

Страница 15: ...or Flow Check for acceptable size documents 54mm to 106 mm height 80 to 235mm length Smooth out creases folds curls and dog ear corners No rubber bands paper clips staples or foreign objects No check...

Страница 16: ...s indicator is off Place the check so that the MICR characters are toward the feed button Only one check can be inserted and fed per pass Note To prevent image skewing the bottom edge of check should...

Страница 17: ...card from the rear of the unit when status indicator is off Only one card can be inserted and fed per pass note the bottom edge of card should be flat against the bottom edge of the track SmartSource...

Страница 18: ...per for Flow earlier in this section If there are repeated problems with paper moving through the track see Section 5 of this guide Jams or Unexpected Paper Stops Clearing Stopped Paper Card in Track...

Страница 19: ...8224 2462 001 19 Removing the top covers and track walls to clear an item See illustrations below for removing the top covers and track walls to clear an item...

Страница 20: ...8224 2462 001 20 Section 3 Cleaning the Unit WARNING Perform the following steps before cleaning the unit...

Страница 21: ...ed Quantity per Year Track Clearing Spatula package of 5 75 0381 907 1 package Burroughs Image Glass Microfilmer Mirror Cleaning Pads Presaturated with isopropyl alcohol package of 80 75 1804 907 4 pa...

Страница 22: ...8224 2462 001 22 Cleaning the SmartSource Edge For proper operation the Track paper path and the front and rear image glass should be cleaned regularly Cleaning the Track Remove Top Covers...

Страница 23: ...8224 2462 001 23 Remove Front Removable Image Camera Wall Remove Rear Removable Image Camera Wall...

Страница 24: ...ck Caution Metal objects such as paper clips and staples that fall underneath the metal baseplate can damage the unit Before using the micro duster to blow air along the paper path inspect the track a...

Страница 25: ...8224 2462 001 25 Blow Air Along Entire Track Paper Path with Micro Duster Wipe Front and Rear Image Glass Clean Clean the image glass whenever images have streaks Use Cleaning Pad 75 1804 907...

Страница 26: ...ore Part No Estimated Quantity per Year Franker Roller Kit Includes one inked roller expected life is up to 10 000 documents All 75 0575 904 1 or 2 kits Estimated quantity per year is for 50 documents...

Страница 27: ...on 75 0860 919 As required Image Camera Wall Rear Removable 75 0860 920 As required Image Camera Wall Front Removable 75 0860 921 As required Paper feeder extender Note Replaced by Telescoping paper f...

Страница 28: ...to clear the track Cleaning the Track Using the Cleaning Card Streaks on the Images and Franker Ink on documents could be a result of franker ink or other material on the image glass or the track wal...

Страница 29: ...does not power on No green Power Indicator lit on top of unit after pressing On Off switch AC power cord not plugged into an AC power outlet Note Green indicator on power supply not illuminated Plug A...

Страница 30: ...e Manager Uninstall reinstall driver as needed Unusual Noises Symptom Possible Cause Solution Clicking noise as paper travels down paper path Obstruction in paper path Inspect paper path remove debris...

Страница 31: ...nsor is covered Dirty feeder sensor Clean sensor Scanning software application not running Run scanning software application The motor runs but the unit timing drive belt does not move Examine paper p...

Страница 32: ...per preparation Load the paper correctly into the feeder bay so that the paper is presented properly to the read head Incorrect reader font and or incorrect reader configuration settings Ensure that t...

Страница 33: ...Section 3 wipe the front and rear image glass clean Clean the track walls Need to re calibrate the front and rear image scanners Contact Burroughs to get a supply of calibration paper and re calibrat...

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