manualshive.com logo in svg

BURGER KING P400, Инструкция по установке

Поделиться
Скачать
BURGER KING P400 Скачать руководство пользователя страница 4

 

Copyright 2020 Burger King Corporation. All Rights Reserved. 
 

I.

 

Introduction 

The document intention is to provide a guide to those who wish to swap the current VX820 
terminals with the newer Verifone model P400 terminal. Restaurants that are replacing their POS 
system or franchisees who have a New Restaurant Opening (NRO) should leverage their POS 
installation to complete the Pinpad installation. 

Note: Someone with technical knowledge should be performing the installation of the new devices. 

A typical conversion on average takes an hour to complete for a proficient installer.  Note that each 
restaurant environment is unique, and timing will vary between 30min to 1.5 hrs.   

Anyone uncomfortable with the process of self-installing should contact Xenial or VF for installation 
services. 

If you have any questions, please submit questions on the Verifone Portal mailbox

 

 

Self-installation 

 In order to complete a self-installation, the following requirements must be completed 

Pre-requisites

: 

1.

 

Verifone Lease agreement and Pinpad delivery to location has been completed 

2.

 

Xenial (Sicom) configuration fee has been paid  

3.

 

Ensure restaurant network is operational 

4.

 

Ensure all existing network and Pinpad cables are in very good condition 

5.

 

Ensure all parts ordered have been completely delivered  

6.

 

Record each new Pinpad serial & MAC number in this document (See Install steps)  
 
 

Helpful hints: 

•

 

Check Inventory of Packaged items against the Shipped Inventory list on date received. 
Contact VF immediately (via mailbox on the portal) of any discrepancies  

•

 

Confirm that the existing credit card terminals are working / communicating to processor. 
Make sure that there are no stored (SAF) transactions on the Pinpad 

•

 

Do not move forward with conversion if you have devices that are not operating and do not 
know why. Call your POS company to make sure the issue is with the existing Pinpad or 
cable and not the network or power related 

•

 

Do not move forward with conversion if it has been determined that you have Network 
and/or power issues. Those types of issues should be resolved before attempting the 
Pinpad swap 

•

 

Once you have completed the physical installation, call Sicom to complete the MAC 
reservations  

 

 

Содержание P400

Страница 1: ...Copyright 2020 Burger King Corporation All Rights Reserved P400 Pinpad Self Install Manual VX820 Replacement ...

Страница 2: ...isors and consultants to ensure a proper fit for your business This includes full compliance with all laws rules and regulations that apply to your business Nothing in this guide may be construed to be legal advice or a warranty or representation that anything contained herein will allow you or your business to comply with any applicable laws rules or regulations It is very important that you meet...

Страница 3: ...lation 9 Installing the Pinpad Terminals Drive Thru 9 Installing the P400 Pinpad Terminals Front Counter 11 Verifying Connectivity 11 Transactions and receipts 11 How to pair a POS terminal to a Pinpad 12 Installing the Front Counter Mounts 13 Installing the Drive Thru Mount s 14 Installing the Privacy Guard and Screen Protector 15 Cable Management 16 3 Kiosk For other models please see Zivelo gui...

Страница 4: ...fone Lease agreement and Pinpad delivery to location has been completed 2 Xenial Sicom configuration fee has been paid 3 Ensure restaurant network is operational 4 Ensure all existing network and Pinpad cables are in very good condition 5 Ensure all parts ordered have been completely delivered 6 Record each new Pinpad serial MAC number in this document See Install steps Helpful hints Check Invento...

Страница 5: ...following components at minimum should be included per Pinpad to complete your installation Pinpad terminal staged at Verifone VF VF cable Hub Note Drive Thru cable consist of 2 parts it is a snap off cable A power supply that plugs into the VF cable hub Cat5 Patch cable If needed Pinpad Stands DT is a wall mount A Kiosk adaptor plate If you have kiosks Tool List To complete the physical installat...

Страница 6: ...hot overview Crew Perspective FC Wide shot overview Customer Perspective FC Cabling with visibility of Green Sticker on power cord DT Wide Shot of Drive Thru Crew Perspective DT Cabling with visibility of Green Sticker on power cord Transaction Approval Screen from each Terminal i e DT 1 FC Manager FC 2 etc Gift Card Approval from each Terminal Include successful GC Redeem Suggested times for inst...

Страница 7: ...ring the install Verifone P400 Payment Terminal Terminal AC Power supply Pinpad Ethernet Hub Dongle Drive thru cables If site has Drive Thru 6 patch cable Front counter stands Drive thru Wall mount Black wire Ties for cable management Programming the MAC Addresses into the Sicom POS Database Front Counter Ethernet Dongle Hub Drive thru Ethernet Dongle Hub w Breakaway P400 terminal ...

Страница 8: ...dress 12 alphanumeric characters using the 1000 Ethernet protocol In addition associate a POS terminal with a specific Pinpad This will make it easier for you when you call your POS company for support PINPAD Terminal P400 Serial number 9 digits P400 MAC Address POS Terminal Example 111 111 111 1a2b7a2b1c11 FC 15 1 FC1 00 2 FC2 01 3 DT1 20 4 Add Kiosk or Additional terminals if applicable PINPAD T...

Страница 9: ...t Pinpad and save the new cable as a spare A Start by running the terminal cable with the square end near the POS terminal Drive Thru window area B Plug the AC adapter for the Ethernet Dongle Hub into an available outlet in the Drive Thru area near the POS terminal C Plug the other end of the AC adapter coaxial plug into the Ethernet Dongle Hub at a 90 degree angle then rotate to lock the plug int...

Страница 10: ...le female ends F On the back of the P400 Terminal remove the cover and set aside Connect the terminal cable to the back of the P400 be careful not to bend the Pins and place back the cover securely Note Screwdriver is needed to disconnect the VX820 terminal Important After connecting the unit to power for the first time the booting process can potentially stop in a black screen with a message endi...

Страница 11: ... existing cable and plug it into one of the two ports in the Ethernet Dongle iii Using a CAT5 patch cable plug one end into the other Ethernet port on the Dongle Hub and then into the wall where you removed the POS terminal CAT5 C On the back of the P400 Terminal slide back panel to connect the terminal cable to the back of the Pinpad replace the back cover and secure once again Verifying Connecti...

Страница 12: ...inpad to the existing POS Terminal requires a Manager Card A Swipe the Manager card on the POS terminal B From the Order Screen on the POS Terminal type in 83743663 and then press Manager Function C You will see a dialogue box asking you to enter the displayed Pin Code on the Pinpad Terminal D Enter Displayed Code on Pinpad Terminal followed by pressing Enter Green Button If done successfully you ...

Страница 13: ...e event the stand needs to be placed in another location than the original front counter stand it is extremely important that the stand is not placed more than 4 inches from the lip of the counter Customer side to adhere to ADA requirements A Screw the Verifone on to the mount using a 1 Philips screwdriver B In the mount kit is also a cable management clip to provide strain relief to the device C ...

Страница 14: ...using the Drive Thru mount supplied in your kit in a manner that it is easily accessible to the Cashier A Most importantly confirm the installation location allows for the option to hand out the Pinpad out the window so that the customer can Tap their Credit card or phone B Attach the Drive Thru Mount to the area by using two self tapping screws one on top one on the bottom to secure the mount to ...

Страница 15: ...e there are two slots to the sides of the 4 and 6 keys B Install the Privacy Guard by aligning the bottom around the Chip Reader Card Slot and snapping the two tabs into place on the face of the device C Wipe the device screen to remove any fingerprints debris before applying the Screen Protector I Smooth out the Screen Protector to eliminate any air bubbles II Wipe any remaining fingerprints from...

Страница 16: ...cable to present the terminal to the customer but not so the cable is laying on the ground Front Counter Ensure the cable running from the terminal is following the path of the POS Printer cables Make sure the front counter is uniformed 3 Kiosk For other models please see Zivelo guide Tool List To complete the physical installation some tools will be needed A straight swap of Pinpads leveraging ex...

Страница 17: ...sconnect cables and remove the bracket by pulling outward Note two cables will need to be disconnected from the computer s USB ports One for the payment device and the other for the scanner 3 Install New Payment Bracket a Once screws have been removed disconnect cables and remove the bracket by pulling outward b To complete the process you will need to reverse the steps and replace the Pinpad brac...

Страница 18: ...where a previous device was already set up properly If the Verifone device can t reach vhq verifone com You will need to contact the network provider Locate the sticker on the firewall device with the telephone number Network Connectivity Issue SAF Transaction When connectivity is loss to First Data the Verifone device will locally approve a transaction off line as an SAF Transactions Store and Fo...

Страница 19: ... Merchant ID confirm the 12 digit Merchant ID has been entered correctly Return to the Host Menu select Terminal ID confirm the 8 digit Terminal ID has been entered correctly Confirm the TID is 8 digits in length anything less will need Zero s leading to complete the 8 digits Confirm that the TID has not been duplicated or used in another Terminal If the TID has been duplicated or used on two devi...

Страница 20: ...he bottom right corner of the POS Terminal Press the number 6 on the POS Terminal keypad Press Manager Function on the POS Terminal screen Receipt Printer Lost connection With new cables installed the dual connection from the printer and the Verifone device the printer s lost connectivity and stop printing To reconnect to the network power the printer down completely and then printer back up Run a...

Отзывы:

Нет отзывов

Бренды по названию

Популярные бренды

Загрузить еще бренды