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Contact First Data for a TA refresh.
Encryption Key Failure
Contact Sicom and have them complete the following (1-800-704-4202 ext. 3)
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Complete EMV key load
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Reboot device
Failures for Datawire Reg are received:
Datawire Failure/No ticket: MID and TID are likely incorrect, call Sicom to validate
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Already Provisioned: TID may have been recently changed (i.e. replacement), TID may need to be
reset with First Data, call Sicom to troubleshoot (1-800-704-4202 ext. 3)
SICOM POS Terminal:
POS Terminal requesting Update; message appears in the bottom right corner of the POS Terminal.
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Press the number 6 on the POS Terminal keypad
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Press Manager Function on the POS Terminal screen
Receipt Printer
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Lost connection:
With new cables installed, the dual connection from the printer and the Verifone device, the
printer(s) lost connectivity and stop printing.
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To reconnect to the network; power the printer down completely and then printer back up
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Run an additional test transaction to test the printer functionality
Pinpad - displays tamper message:
Tamper messages occur when the Pinpad device is mishandled. Either the device has been hit,
dropped, or connections have been inappropriately handled.
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There is no update or fix for a tamper message, the device must be replaced
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Contact Verifone via leasing portal email to order a new device
