Chapter 6 Trouble Shooting
WCR-HP-GN User Manual
87
Issue:
What can I do if my wireless connection drops randomly or seems slow?
Answer:
There are many environmental factors that may affect this behavior. First, ensure the issue is not
range related by locating the wireless router and the device dropping connection in closer proximity
and check whether the connection drops continue.
In some cases, interference from other wireless networks or sources such as 2.4 GHz wireless phones
may impact performance. To work around this scenario, change the wireless channel used by your
wireless router.
Log in to the wireless router with your browser. Click on the Wireless Config tab and then the Basic
tab. The Wireless Channel setting can be selected from channels 1 to 11. If an Auto-Channel option
is available, attempt to use this option to remedy the problem. If Auto-Channel is unavailable,
manually select an alternate channel and click [Apply].
Issue:
Though I am able to successfully make a connection with my wireless router, I am unable to access
the Internet with my web browser.
Answer:
First, power off the Cable or DSL modem, the wireless router, and your computer. Move the router's
mode switch to the
on
position. Verify that the modem is connected to the wireless router with an
Ethernet cable to the WAN port. Power on the modem and wait one minute. Power on the wireless
router and wait another minute. Power on the computer. Open a browser on the computer and
navigate to a familiar website to verify whether the Internet connection is functioning normally.
If after these steps, an Internet connection is still unavailable, power off the Cable or DSL modem
and computer again and directly connect your computer to the Cable or DSL modem with a cable
between the computer and the port on the modem. Power on the modem and wait one minute.
Power on the computer and again check for an Internet connection.
If an Internet connection IS NOT available with a direct connection to the computer, please call the
Internet Service Provider who installed the modem.
If an Internet connection IS available with a direct connection to the computer, please call our
customer support.
Issue:
Where can I download the latest drivers, firmware, and instructions for my Buffalo wireless products?
