8 Troubleshooting
42
Melting Point M-560 Operation Manual, Version G
Table 8-3: Error messages
Error number
Possible cause
Remedy
Error 01
Memory data loss, all data are reset.
Calibrate device.
In case of recurrence contact customer service.
Error 02
Automatic restart, firmware problem possible.
In case of recurrence contact customer service.
Error 03
Board temperature sensor defective.
Contact customer service.
Error 04
Temperature sensor defective.
Contact customer service.
Error 05
Heating defective.
Contact customer service.
Error 06
Cooling fan defective.
Contact customer service.
Error 07
Housing fan defective.
Contact customer service.
Error 08
Camera defective, communication loss.
Contact customer service.
Error 09
24 V fuse defective.
Contact customer service.
Error 10
24 V input voltage missing.
Contact customer service.
Error 11
Internal clock, power loss.
Contact customer service.
Error 13
5 V input voltage missing
Contact customer service.
NOTE
If several errors are pending, the one with the highest priority will be displayed.
8.1.1
Setting the printer baud rate
• Open compartment on the bottom of the
printer.
• The following setting should be selected.
1,2,3,4,5,7,8,9,10 = ON
6 = OFF
8.2
Customer service
Only authorized service personnel are allowed to perform repair work on the instrument. They have
comprehensive technical training and knowledge of possible dangers that might arise from the instru-
ment.
Contacts for official BUCHI customer service offices are available on the BUCHI website at: www.
buchi.com. If malfunctions occur on your instrument or you have technical questions or application
problems, please contact one of these offices.
Customer Service offers the following:
• Spare part delivery
• Repairs
• Technical advice
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