What can I do to get the best digital TV set-up?
You can fix many common problems, such as missing channels, poor sound
and picture quality, by working through the steps below.
1
Double check your aerial, HDMI or SCART cables are fully pushed in and
that you’re using good quality cables (especially cables to your aerial).
2
Check your BT box and TV are turned on.
3
Make sure your broadband’s working.
4
Scan for channels by pressing
, then go to Help & Settings >
Settings > TV Settings > Scan for Channels and press
on
Start Scan.
5
Check your aerial is properly in place and aligned with your
local transmitter (probably pointing in the same direction as
your neighbours’).
6
If you’ve got a viewing card for BT Sport, make sure you’ve pushed it
all the way into the slot with the arrow facing the box and the chip
facing upwards.
My digital TV channels have distorted sound and pictures. What can I do?
You can check your signal strength and quality for each channel.
1
Press
then go to Help & Settings > Settings > TV Settings >
DTT Signal Strength.
2
Using the and and C/-, highlight the channel with
poor picture or sound and note the signal reading for both strength
and quality.
Each of these will show as red, amber or green depending on whether
you need to take any action to improve your viewing experience.
A very strong signal can affect picture and sound quality. If your
signal is too strong, this will show as red and you may need to buy an
attenuator which you can find in most electrical stores.
How can I update my channel list?
Your BT box will automatically scan for channels from time to time.
You can also run a complete channel scan yourself by pressing
,
then go to Help & Settings > Settings > TV Settings > Scan for Channels.
I don’t have any sound. What can I do?
•
Check the volume on your TV isn’t muted.
•
Try another channel to see if sound is missing from all channels.
•
Check all your cables are firmly in place.
•
Try watching an On Demand trailer to see if the sound is working.
•
Restart your BT box by holding down
on the front of
the box until it turns red. Then press
to restart the box.
•
If this doesn’t help and you’re using an HDMI cable to connect your
BT box and TV, try using a SCART cable instead.
Where can I find some more help with digital TV?
TSG is our preferred partner for helping fix problems with your aerial
system. TSG offers a comprehensive signal assessment service which can
help identify technical problems with your aerial system as well as offer
professional advice on how best to fix any reception problems. TSG Aerial
Engineers can help fix your existing aerial system (aerial, cabling, boosters
etc.) and offer a full range of new digital aerial upgrades. (Please note this
is a chargeable service.)
For more information on aerial improvements and quality,
go to aerialupgrade.co.uk or phone TSG on 0844 826 2055.
I’m getting error messages on screen. What can I do?
Select Help and follow any instructions. If these don’t fix the problem,
call the number given – quoting the error code (e.g. VBA103).
On Demand
With BT TV you can watch TV shows On Demand – so you can watch what
you want, when you want.
Go to bt.com/tvfrombt to find out what’s on.
If you’ve ordered BT TV and BT Broadband at the same time, your
line speed can take ten days to stabilise. You might have problems
watching On Demand programmes during this period but your
line will soon settle down.
If you’re using Powerline adapters and need some help with
On Demand, go to bt.com/help/powerline
On Demand is ‘Currently unavailable’. What can I do?
Leave the On Demand section by pressing
on the BT
box remote control. Re-enter the On Demand section. This makes the
BT box pull the information back from the BT TV platform again.
Try this several times. If you’re still having problems, try restarting your
equipment by:
•
turning off the power to the BT Home Hub (or disconnecting the
power supply)
•
switching off the power socket that the BT box power cord’s
connected to
Continued over…
Help
bt.
com/help/tv
For more help, go to
bt.com/help/tv
BT TV – help
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