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Help
BT On-Air USB unit
installation
What to do first if installation fails
– unplug the BT On-Air USB unit from
your computer.
– follow Uninstallation instructions on page
23 to check the product is not already
installed. The “BT On-Air 1800 Wireless
Modem” should not appear in the list of
programs installed on your computer. If it
does, remove the program as instructed on
page 23 and carry on with the instructions
below.
– start the
cleanup
application found on your
BT On-Air 1800 CD-ROM. Click “Yes”
on the dialog box shown. Close cleanup
confirmation box by clicking OK.
– now proceed with installation for your
operating system as detailed in the set-up
section of this user guide.
The installation does not start
Check that the operating system of your
computer is Windows 98, Windows Me,
Windows 2000 or Windows XP.
Check the light on the BT On-Air USB unit
If the light is continuously off:
– check that the BT On-Air USB unit is
correctly plugged into the USB port of your
computer or into a mains powered USB Hub
(the BT On-Air USB unit does not operate
on a bus powered hub).
If the light is on or blinking:
– follow instructions under “What to do first
if installation fails” if you haven’t already
done so.
– see also help under “USB unit is not
detected by my computer when it is
plugged in”.
USB unit is not detected by my computer
when it is plugged in
The USB port on some computers is not
activated in Windows and needs to be enabled
before first use. Make sure the ‘Universal
Serial Bus controller’ is installed in your
Windows system. This can be checked by
opening the Control Panel.
To check, open the Control Panel
(Start – Settings – Control Panel).
Double-Click on the
System icon
.
Click on
Hardware tab
.
Click on
Device Manager
button and
scroll down list.
The
UniversalSerialBus controller
should be
shown in the device list. If this is not available
refer to your Windows manual or contact the
manufacture of your computer in order to
install new components.
See also help under “The installation does
not start”.
The installation was successful but the
base cannot be found
– is the base switched-on (Play button lit)?
– is the USB unit close enough to the base ?
(typical range is up to 50m indoor and 300m
outdoor but this can be reduced depending
on the environment where the product
is used)
– is the USB unit registered on the base ?
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