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If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit
www.bt.com/producthelp
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to returning your product, please read the
Help section beginning on page 40 or contact the BT Graphite Helpdesk for assistance on
0808 100 6556*. Additional answers to Frequently Asked Questions are available from
www.bt.com/producthelp
In the unlikely event of a defect occurring, the helpdesk will issue a Fault Reference Authorisation
(FRA) number and instructions for replacement or repair. Please note you will need the FRA
number before returning the product. This does not affect your statutory rights.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet the
approval requirements for connection to the telephone network.
If you require technical assistance outside of the 12 month guarantee period, please call
BT’s approved technical support agent, Helpdesk Solutions on 0870 240 5029.
Returning your phone
If the Helpline is unable to remedy your problem they will issue a Fault Reference Authorisation
number and ask you to return the product to your original place of purchase. Where possible,
pack the product in its original packaging. Please remember to include all parts, including the line
cords, power supply units and the original batteries.
Technical information
How many telephones can I have?
All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to
calculate the number of items which may be connected to any one telephone line. Your BT
Graphite has a REN of 1.
A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones may not ring. With
different telephone types there is no guarantee of ringing, even when the REN is less than 4.
Any additional handsets and chargers that you register have a REN of 0.
Only use approved base mains power supply, item code: 052299.
If you have purchased a BT Graphite 3500 multiple pack, the item code for the charger(s) mains
power supply is 052300.
Only use approved rechargeable NiMH AAA 550mAh batteries.
These products are available from the BT Graphite 3500 Helpline on 0808 100 6556*.
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