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If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit
www.bt.com/producthelp
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Is the handset registered correctly to the base, see page 38.
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Check that the mains power is correctly connected.
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Check that the handset is within range of the base.
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The batteries are low, place the handset on the base/charger to recharge.
You hear the busy tone when you press .
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Make sure the handset is in range of the base.
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Another handset registered to your BT Graphite 3500 base may be on the line.
Answering machine does not record any messages
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The memory may be full. Play and delete old messages, see pages 31 and 34.
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The answering machine might be switched off or set to Answer only. See pages 30 or 32.
Answering machine messages have the wrong date and time
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Have you set the date and time? See page 8.
Cannot access your messages from another phone
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Have you changed the master PIN code? See page 39. Always keep a note of the new PIN code in
a safe place. Reset the PIN, page 39.
No Caller Display number/name displayed
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Have you subscribed to a Caller Display service from your network provider, see page 24.
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The caller may have withheld their number.
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An exact name/number match was not found in your directory. Check that you have stored the
full STD dialling code.
Cannot register a handset to a base
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You can register a total of up to 5 handsets to your BT Graphite 3500 base. Check that you have
not exceeded the limit.
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Check that you have entered the correct PIN number (default PIN 0000).
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Check that you are at least one metre away from other electrical equipment to avoid interference
when registering.
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