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49

10

10

Overview

10

This chapter explains how to resolve typical problems you may encounter when using the Label Printer. If you
have any problems with the Label Printer, first make sure you have performed the following tasks correctly:



Connect the Label Printer to an AC power outlet. For more information, see

Connect the AC Power Cord



Remove all protective packaging from the Label Printer.



Install and select the correct printer driver. For more information, see

Install Printer Driver and Software

on a Computer



Connect the Label Printer to a computer. For more information, see

Connect the Label Printer to a



Close the DK Roll Compartment Cover completely.



Insert a DK Roll correctly. For more information, see

Load the DK Roll

If you still have problems, read the troubleshooting tips in this chapter for help. If, after reading this chapter,
you are unable to resolve your problem, visit support.brother.com.

Driver Installation Problems (for Windows)

10

Troubleshooting

10

Problem

Solution

The "Device driver software was not
successfully installed." message
appears on the computer.

• Although such Windows messages may continue to appear during the

installation, you can still install the driver correctly using the installer.

• Before you run the installer, make sure that the Label Printer is on and that

it is connected to your computer with a USB cable.

• If the printer driver is not successfully installed, go to

I cannot install the

printer driver even if I follow the correct procedure.

• I cannot install the printer driver

even if I follow the correct
procedure.

• I cannot see my Label Printer

listed in P-touch Editor even
though I have installed the printer
driver.

If you cannot use your printer even though you have installed the printer driver:

1. Download the Printer Driver Uninstaller from support.brother.com.

2. Use the Printer Driver Uninstaller to remove the printer information.

3. Run the installer again and follow the on-screen instructions to proceed with

the installation.

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Содержание QL-600

Страница 1: ...QL 600 Read the Quick Setup Guide including all Precautions for the correct setup procedure After reading this guide keep it in a safe place for quick reference Version 01 ENG User s Guide ...

Страница 2: ...Label Printer for information about safety and operation The Label Printer shown in the illustrations may be different from your Label Printer The available supplies may vary depending on the country Available Manuals Visit the Brother support website at support brother com and click Manuals on your model page to download the latest manuals 1 Printed manual in the box 2 PDF manual on the Brother s...

Страница 3: ...ies WARNING Indicates a potentially hazardous situation which if the product is handled without following the warnings and instructions could result in death or serious injuries CAUTION Indicates a potentially hazardous situation which if not avoided may result in minor or moderate injuries IMPORTANT Indicates information or directions that should be followed Ignoring them may result in damage or ...

Страница 4: ...l may remain applied Prior to using CD DVD labels be sure to follow the instructions in your CD DVD player s instruction guide regarding applying CD DVD labels DO NOT use CD DVD labels in a slot loading CD DVD player DO NOT peel off the CD DVD label once it is applied to the CD DVD a thin surface layer may come off resulting in damage to the disc DO NOT apply CD DVD labels to CDs DVDs designed for...

Страница 5: ...d to the Internet 11 3 Change the Label Printer Settings 12 Printer Setting Tool for Windows 12 Before Using the Printer Setting Tool 12 Use the Printer Setting Tool for Windows 13 Device Settings for Windows 15 Settings Dialog Box 15 Menu Bar 17 Basic Tab 18 Apply Setting Changes to Multiple Label Printers 18 Printer Setting Tool for Mac 19 Before Using the Printer Setting Tool 19 Use the Printer...

Страница 6: ...rinter 47 Reset Device Settings to the Factory Settings Using the Label Printer Buttons 47 Reset Device Settings Using the Printer Setting Tool 47 9 Maintenance 48 Clean the Exterior of the Unit 48 Clean the Label Output Slot 48 Self Cleaning Print Head 48 10 Troubleshooting 49 Overview 49 Driver Installation Problems for Windows 49 LED Indications 50 Printing Problems 52 Software Version 55 11 Pr...

Страница 7: ...Section I Basic Operations I Set Up the Label Printer 2 Print Using a Computer P touch Editor 8 Change the Label Printer Settings 12 ...

Страница 8: ...2 1 1 Parts Description 1 Front 1 Set Up the Label Printer 1 1 Feed Button 2 Cut Button 3 Power Button 4 Status LED 5 DK Roll Compartment Cover 6 Label Output Slot 2 4 3 1 5 6 Control Panel Buttons ...

Страница 9: ...Set Up the Label Printer 3 1 Rear 1 1 USB Port 2 AC Power Port 1 2 ...

Страница 10: ...Power Cord to the Label Printer b Plug the AC Power Cord into an AC power outlet IMPORTANT Do not use your Label Printer in areas where the power source voltage is different from the Label Printer s specified voltage For more information see Product Specifications on page 56 ...

Страница 11: ... by the front and firmly lift the DK Roll Compartment Cover to open it b Place the DK Roll into the Roll Spool Guide 1 Make sure that the Roll Spool Arm 2 is inserted firmly in the Roll Spool Guide Make sure the Stabilizer 3 slides into the notch in the Label Printer 1 2 3 ...

Страница 12: ...e not skewed Push the first label through the Label Output Slot until the end comes out of the slot as shown d Close the DK Roll Compartment Cover IMPORTANT Do not leave any printed labels in the Label Printer Doing so will cause the labels to jam When not in use remove any DK Rolls from inside the Label Printer and close the DK Roll Compartment Cover to prevent dust and debris from accumulating i...

Страница 13: ... On The Status LED turns green IMPORTANT If you are using a DK Die cut label the end of the label is aligned automatically after you press the Power Button If a different label is set press the Feed Button to align the end of the label Off Press and hold the Power Button to turn the Label Printer Off ...

Страница 14: ... connected to the Internet on page 11 a Visit our website install brother and download the Software Installer for the latest software and manuals b Double click the downloaded EXE file for Windows or DMG file for Mac and follow the on screen instructions to proceed with the installation c Close the dialog box when the installation is complete Connect the Label Printer to a Computer 2 You can conne...

Страница 15: ...uch Editor or P touch Address Book and then open the document you want to print b Create a label design c Check the cutting options in the Printer Driver see Cutting Options on page 10 d Select File Print or click the Print icon Application Windows Mac Features P touch Editor r r Designs and prints custom labels with built in drawing tools text using different fonts and styles imported graphic ima...

Страница 16: ...cut as illustrated in the table Attach Labels 2 a Peel the backing from the label b Position the label and then press firmly from top to bottom with your finger to attach the label Note Labels may be difficult to attach to surfaces that are wet dirty or uneven The labels may peel off easily from these surfaces Label Cut Option Table Auto Cut Cut at End Label Exiting the Label Printer No Yes No No ...

Страница 17: ... Label Printer Windows Do not use the Software Document Installer as it needs an active Internet connection Download each type of software individually for example the Printer Driver or P touch Editor Mac Download the Full Software Package d Copy the downloaded EXE file for Windows or DMG file for Mac from the Downloads folder onto removable media for example a USB flash drive or CD ROM e Copy the...

Страница 18: ... Software Documentation Installer For more information see Install Printer Driver and Software on a Computer on page 8 Before Using the Printer Setting Tool 3 Make sure the AC Power Cord is connected to the Label Printer and to an AC power outlet Make sure the printer driver has been installed correctly and that you can print Connect the Label Printer to a computer with a USB Cable Change the Labe...

Страница 19: ... The main window appears 1 Printer Lists the connected Label Printers 2 Device Settings Specifies device settings such as power settings and printer settings 3 Exit Closes the window c Check that the Label Printer you want to configure appears next to Printer If a different Label Printer appears select the Label Printer you want from the drop down list d Click Device Settings to select the setting...

Страница 20: ...s 14 3 e Click Exit IMPORTANT Use the Printer Setting Tool to configure the Label Printer only when the Label Printer is idle The Label Printer may malfunction if you try to configure it while it is processing or printing a print job ...

Страница 21: ... specified from the printer driver however by using Device Settings in the Printer Setting Tool more advanced settings can be specified When you open Device Settings the Label Printer s current settings are retrieved and displayed If the current settings cannot be retrieved the previous settings are displayed If the current settings cannot be retrieved and previous settings were not specified the ...

Страница 22: ...nd displays them in the dialog box Settings will also be retrieved for parameters on tabs with 5 Disable these settings When this check box is selected appears on the tab and the settings can no longer be specified or changed Settings in a tab where appears will not be applied to the Label Printer even if Apply is clicked In addition the settings in the tab will not be saved or exported when you u...

Страница 23: ...rted file Export Saves the current settings in a file Maintenance Reset to Factory Defaults For Administrators Resets the device settings in the Basic tab to the factory settings Option Settings If the Do not display an error message if the current settings cannot be retrieved at startup check box is selected a message will not appear on your screen the next time you turn on the Label Printer ...

Страница 24: ...ing the settings to the first Label Printer disconnect it from your computer and then connect the second Label Printer b Select the newly connected Label Printer from the Printer drop down list c Click Apply The same settings that were applied to the first Label Printer are applied to the second Label Printer d Repeat steps a c for all Label Printers whose settings you want to change Note To save ...

Страница 25: ...correctly and you can print Connect the Label Printer to a computer with a USB Cable Use the Printer Setting Tool for Mac 3 a Connect the Label Printer you want to configure to the computer b Click Macintosh HD Applications Brother Printer Setting Tool Printer Setting Tool app The Printer Setting Tool window appears c Check that the Label Printer you want to configure appears next to Printer If a ...

Страница 26: ...Settings Tabs Contain settings that you can specify or change 5 Apply Settings to the Printer Applies the settings to the Label Printer 6 Factory Reset Resets the device settings in the Basic tab to the factory settings 7 Current Settings Retrieves the settings from the currently connected Label Printer and displays them in the dialog box 8 Exit Exits the Printer Setting Tool 1 2 3 4 5 6 7 8 ...

Страница 27: ...tings to the first Label Printer disconnect it from the computer and then connect the second Label Printer to the computer b Select the newly connected Label Printer from the Printer drop down list c Click Apply Settings to the Printer The same settings that were applied to the first Label Printer are applied to the second Label Printer d Repeat steps a c for all Label Printers whose settings you ...

Страница 28: ...Section II Application II How to Use P touch Editor 23 How to Use the P touch Address Book Windows only 29 How to Use P touch Library Windows only 34 How to Update P touch Software 40 ...

Страница 29: ...Apps screen or double click the P touch Editor 5 2 icon on the desktop For Windows 7 Click Start All Programs Brother P touch P touch Editor 5 2 or double click the P touch Editor 5 2 shortcut icon on the desktop b When P touch Editor starts select whether you want to create a new layout or open an existing layout Note To change how P touch Editor functions when it starts click Tools Options in th...

Страница 30: ...ck New Layout or click New Layout and then click 2 To create a new layout using a preset layout double click a category button or select a category button and then click 3 To connect a preset layout to a database select the check box next to Connect Database 4 To open an existing layout click Open 2 1 3 4 ...

Страница 31: ...ore printing To print click File Print from the menu bar or click the Print icon Professional mode This mode allows you to create layouts using a wide range of advanced tools and options Configure the print settings in the Print screen before printing To print click File Print from the menu bar or click the Print icon A Click the Print icon B to start printing without changing the printing setting...

Страница 32: ...de allows you to capture all or a portion of your computer screen display print it as an image and save it for future use a Click the Snap mode selection button The Description of Snap mode dialog box appears b Click OK The Snap mode palette appears ...

Страница 33: ...ntosh HD Applications and then double click the P touch Editor application icon Note When using a Mac you cannot transfer label data created using P touch Editor to the Label Printer When P touch Editor starts select whether you want to create a new layout or open an existing layout ...

Страница 34: ...ouch Editor 28 4 Operation modes 4 Standard mode This mode allows you to create labels that contain text and images 1 Toolbar 2 Label Inspector 3 Database Connection Area 4 Object Inspector 5 Layout Window 1 2 3 4 5 ...

Страница 35: ...ble click the P touch Address Book 1 3 icon on the desktop For Windows 8 Windows 8 1 Click P touch Address Book 1 3 on the Apps screen or double click the P touch Address Book 1 3 icon on the desktop For Windows 7 Click Start All Programs Brother P touch P touch Address Book 1 3 or double click the P touch Address Book 1 3 shortcut icon on the desktop b When the P touch Address Book is launched th...

Страница 36: ...K Select Create a New Contact to view a New Contact dialog box Select Import Contacts from a CSV File or Import Contacts from Outlook to import contacts in other formats Click Open Help to open the P touch Address Book Help files The P touch Address Book Help offers detailed information on available features and explains how to use the P touch Address Book ...

Страница 37: ...ng 4 Layout Style Selection View Displays layout styles stored in the folder 5 Layout Work Area Used to display or edit the layout selected in the Layout Style Selection view 4 6 Contact List Combo Box Displays the contact list that is currently specified You can choose from Personal Business Other1 Other2 and Other3 7 Index Tab You can search within the field in Record View Click Tools Sort to op...

Страница 38: ... to Use the P touch Address Book Windows only 32 5 Create a New Contact 5 a Click File New Contact or click the New Contact button The New Contact dialog box appears b Enter the new contact information 1 2 ...

Страница 39: ...ious contact Next Displays the next contact New Contact Displays the form window for a new contact Delete Contact Deletes the contact that is currently selected Image Allows you to insert an image for a contact from a file or a camera currently connected to the computer The following file types are supported Bitmap bmp dib JPEG file jpg jpeg TIFF file uncompressed tif GIF file gif Icon ico Windows...

Страница 40: ...h Tools P touch Library 2 3 Main window 6 1 Menu Bar Provides access to all available commands which are grouped under each menu title File Edit View Tool and Help according to their functions 2 Toolbar Provides access to frequently used commands 3 Folder List Displays a list of folders When you select a folder the templates in the selected folder appear in the templates list 4 Templates List Disp...

Страница 41: ...plates selected in the templates list Toolbar Icons Icon Button name Function Open Opens the selected template Print Prints the selected template with the Label Printer Search Allows you to search for templates registered to P touch Library Display Style Changes the file display style ...

Страница 42: ...e P touch Library Windows only 36 6 Open and Edit Templates 6 Select the template you want to open or edit and then click Open The program associated with the template launches allowing you to edit the template ...

Страница 43: ...How to Use P touch Library Windows only 37 6 Print Templates 6 Select the template you want to print and then click Print The connected Label Printer prints the template ...

Страница 44: ... Parameters Determines how the program searches when multiple criteria are specified If you select AND the program searches for files that satisfy all of the criteria If you select OR the program searches for files that satisfy any of the criteria Name Search for a template by specifying the file name Type Search for a template by specifying the file type Size Search for a template by specifying t...

Страница 45: ...gging and dropping them into the All Contents folder or to the folder list You can also configure P touch Editor to register templates to P touch Library automatically using the following procedure 1 In the P touch Editor menu select Tools Options 2 In the Options dialog box click General Registration Settings 3 Select the timing for registering templates created with P touch Editor and then click...

Страница 46: ...dress Book install the printer driver a Start the P touch Update Software For Windows 10 Click Start Brother P touch P touch Update Software or double click P touch Update Software on the desktop For Windows 8 Windows 8 1 Click P touch Update Software on the Apps screen or double click P touch Update Software on the desktop For Windows 7 Double click the P touch Update Software icon Note The follo...

Страница 47: ...e 41 7 b Click the Computer software update icon c Select the Printer and Language select the check boxes next to P touch Editor and P touch Address Book and then click Install d A message appears when the installation has finished ...

Страница 48: ...nnect the USB Cable b Start the P touch Update Software For Windows 7 Double click the P touch Update Software icon Note The following method can also be used to start P touch Update Software Click Start All Programs Brother P touch P touch Update Software For Windows 8 Windows 8 1 Click P touch Update Software on the Apps screen or double click P touch Update Software on the desktop For Windows 1...

Страница 49: ...How to Update P touch Software 43 7 c Click the Machine update icon d Select the Printer make sure that The machine is connected correctly message appears and then click OK ...

Страница 50: ...nect the cable during data transfer f Check the content to be updated and then click Start to begin the update IMPORTANT Do not turn off the Label Printer or disconnect the cable during the update process For Mac 7 a Turn on the Label Printer and connect the USB Cable b Double click Macintosh HD Applications P touch Update Software and then double click the P touch Update Software application icon...

Страница 51: ...d then click OK e Select the Language select the check box next to the firmware you want to update to and then click Transfer IMPORTANT Do not turn off the Label Printer or disconnect the cable during data transfer f Check the content you want to update and then click Start to begin the update Note Do not turn off the Label Printer during the update process ...

Страница 52: ...Section III Appendix III Reset the Label Printer 47 Maintenance 48 Troubleshooting 49 Product Specifications 56 Print Directly from Various Windows Software 57 ...

Страница 53: ... and Cut Button for about two seconds The Status LED lights in orange c Continue holding down the Power Button and press the Cut Button six times d Release the Power Button The Status LED flashes orange Then the Status LED lights in green Reset Device Settings Using the Printer Setting Tool 8 You can also use the Printer Setting Tool from your computer to reset device settings to the factory setti...

Страница 54: ...Printer case Clean the Label Output Slot 9 If a label causes the Label Printer to jam due to adhesive residue attached to the Label Output Slot disconnect the AC Power Cord from the Label Printer and clean the area with a cloth or cotton swab dipped in isopropyl alcohol or ethanol Note Use isopropyl alcohol or ethanol according to the manufacturer s safety guidelines as applicable Self Cleaning Pr...

Страница 55: ...ur problem visit support brother com Driver Installation Problems for Windows 10 Troubleshooting 10 Problem Solution The Device driver software was not successfully installed message appears on the computer Although such Windows messages may continue to appear during the installation you can still install the driver correctly using the installer Before you run the installer make sure that the Labe...

Страница 56: ...ter Buttons on page 47 If the Status LED lights in orange for 0 5 second after printing the Label Printer is erasing all print data For more information see Use the Printer Setting Tool for Windows on page 13 or Printer Setting Tool for Mac on page 19 once for 0 5 seconds The Label Printer is in Cooling mode The printer settings are being reset For more information see Reset Device Settings to the...

Страница 57: ...Troubleshooting 51 10 twice for 2 seconds Cutter error flashes rapidly System error Contact Brother Customer Service Status LED Condition ...

Страница 58: ...Check that the correct port is selected from the Print to the following port list in the Printer Properties dialog box Is the Label Printer in cooling mode the Status LED is flashing in orange Wait until the Status LED stops flashing and then try printing again Labels are jammed in the cutter Contact Brother Customer Service The label is not ejected correctly after printing Check that the Label Ou...

Страница 59: ...ool the Label Printer Cutter error If a cutter error occurs keep the DK Roll Compartment Cover closed and press the Power Button The cutter moves back to the normal position and the Label Printer turns off automatically After the Label Printer is turned Off check the label outlet and remove any jammed labels Unable to reset an error To reset an error 1 Open the DK Roll Compartment Cover and then c...

Страница 60: ...ers right clicking the Label Printer you want to set up and then clicking Printing preferences For Windows 8 Windows 8 1 To display the Quality options open the printer properties by clicking Control Panel in the Apps screen Hardware and Sound Devices and Printers right clicking the Label Printer you want to set up and then clicking Printing preferences For Windows 7 To display the Quality options...

Страница 61: ...Press and hold the Cut Button for several seconds to print the report We recommend you use a 2 4 62 mm DK Roll I want to confirm whether I am using the latest version of the software Use the P touch Update Software function to confirm whether you have the latest version For more information on how to use P touch Update Software see How to Update P touch Software on page 40 ...

Страница 62: ...ter and using P touch Editor Print Head 300 dpi 720 dots Max printing width 2 3 59 mm Max printing length 39 37 1 m Min printing length 0 5 12 7 mm Cutter Durable Automatic Cutter Buttons Power Feed and Cut Interface USB Power supply 120 V AC 60 Hz 1 7 A Dimensions 5 0 128 mm 8 7 221 mm 6 0 153 mm Weight Approx 2 5 lb 1 1 kg Without DK Rolls Items Specifications Temperature Between 50 F 10 C and 9...

Страница 63: ...stem Control Panel Hardware and Sound Devices and Printers For Windows 8 Windows 8 1 1 Move your mouse to the upper or lower right corner of your desktop until the menu bar appears Note If the Start screen is on your computer screen click the desktop tile first 2 Click Settings Control Panel Hardware and Sound Devices and Printers For Windows 7 Click the Start Devices and Printers Note For details...

Страница 64: ...aper size number of copies quality and cut option Advanced Tab 12 Specify graphic options such as Halftone Brightness Contrast and Continuous Tape Format You can modify or create a new Label Format from the Continuous Tape Format dialog box which appears when you click Settings ...

Страница 65: ...Print Directly from Various Windows Software 59 12 Set the format name Name and size Width Length and Feed and click Default Other Tab 12 Specify the measurement unit inches mm ...

Страница 66: ...rom other Windows software 12 Operation may differ depending on the software you are using a Select Brother QL XXX where XXX is your printer name in the printer setting of the application b Adjust the paper size setting to the size of DK Roll set in your printer ...

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