Troubleshooting
61
B
Cannot receive a fax.
(continued)
If you are using a telephone answering machine (
External TAD
mode) on the
same line as the Brother machine, make sure your answering machine is set up
correctly.
(See Online User’s Guide.)
1
Connect the external TAD correctly. (See Online User’s Guide.)
2
Set your answering machine to answer in one or two rings.
3
Record the outgoing message on your answering machine.
Record five seconds of silence at the beginning of your outgoing
message.
Limit your speaking to 20 seconds.
End your outgoing message with your Remote Activation Code for people
sending manual faxes. For example: “After the beep, leave a message or
press
l
5 1
(
l
9 1
for New Zealand) and
Start
to send a fax.”
4
Set your answering machine to answer calls.
5
Set your Brother machine’s Receive Mode to
External TAD
Make sure your Brother machine’s Fax Detect feature is turned On. Fax Detect is
a feature that allows you to receive a fax even if you have answered the call on an
external or extension telephone.
(See Online User’s Guide.)
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to
Basic(for VoIP)
.
Telephone Line Interference or VoIP System
(For South Africa)
If you connect your machine to a PBX or ISDN line, set the menu setting of
Telephone Line Type to your telephone line type. (See Online User’s Guide.)
Sending Faxes
Difficulty
Suggestions
Cannot send a fax.
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall socket and the LINE socket inside the machine.
Print the Transmission Verification Report and check for an error.
(See Online User’s Guide.)
Ask the other party to check that the receiving machine has paper.
Poor fax send quality.
Try changing your resolution to
Fine
or
S.Fine
. Make a copy to check your
machine’s scanner operation. If the copy quality is poor, clean the scanner.
(See
Receiving Faxes
(continued)
Difficulty
Suggestions
