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Basic Operations and Troubleshooting

5-9

Figure 5-4 System Viewer

To identify errors related to the IRAS-24A card and driver:

From the desktop, select

Start

→

Programs

→

Administrative Tools

(Common)

→

Event Viewer.

The System Viewer (Figure 5-4) is displayed.

Look for

NetaccPC

entries.

Double-click an entry to view details about it.

Check also for red error Service Control entries.

Содержание IRAS-24A w/ T1-RBS

Страница 1: ...Installation and Reference Guide T1 ISDN Modem Card Model IRAS 24A w T1 RBS Netaccess Instant RAS...

Страница 2: ...tain Netaccess products are designed for use only in specific countries and may not function properly in a country other than the country of designated use As a user of these products you are responsi...

Страница 3: ...24A uses Netaccess Anycall Technology supporting both digital and analog modem calls Netaccess Anycall Technology gives your server the ability to handle any kind of Remote Access phone call The suppo...

Страница 4: ...asily install in the server PC The IRAS 24A design incorporates an intelligent on board microprocessor to handle network traffic ISDN protocols and modem protocols off loading processing tasks from th...

Страница 5: ...og family include Netaccess ISA Bus Adapter Cards MPM 4 provides analog connectivity for up to four concurrent users at speeds up to 33 6 kbps channel Supports up to 8 cards per system The MPM 4i an i...

Страница 6: ...nnels Using Netaccess Anycall Technology the IRAS 30A handles ISDN and Modem E1 based services only Product Features PRI ISDN Configuration The IRAS 24A card has the following features when configured...

Страница 7: ...rs per card Supports up to twenty four modem calls per card including V 90 V 34 and K56flex type calls Support for four IRAS 24A cards per server Support for V 42 bis or MNP 5 data compression Windows...

Страница 8: ...ges Operating 0 C to 50 C 32 F to 122 F Storage 29 C to 65 C 20 F to 149 F Humidity 20 to 80 noncondensing storage and operation Power requirements From PCI 5 V 5 3 3A typical 3 3 V 1 7A typical estim...

Страница 9: ...ard and driver Chapter 2 Installing the IRAS 24A Card Describes how to install the IRAS 24A card in a server PC Chapter 3 Installing the IRAS 24A Driver with Windows NT 4 0 Instructs you how to instal...

Страница 10: ...entions NOTE Additional helpful information CAUTION Information that can prevent damage to your system WARNING Information that can prevent you from harming yourself or Indicates a list of related inf...

Страница 11: ...Cards vi Product Features vi PRI ISDN Configuration vi T1 RBS Configuration vii General Specifications viii Intended Audience ix Organization ix Documentation Conventions x Table of Contents CHAPTER...

Страница 12: ...e LED Indicators 2 6 What s Next 2 7 CHAPTER 3 Installing the IRAS 24A Driver with Windows NT 4 0 Before You Start 3 2 Resource Requirements 3 2 Software Requirements 3 2 T1 Provisioning 3 3 Network 3...

Страница 13: ...Installing an Adapter Without the Installation Disk 4 34 Uninstalling Netaccess Software 4 35 Removing Remote Access Service 4 35 Removing an Installed Adapter Driver 4 36 Removing Netaccess Comport S...

Страница 14: ...1 Diagnostics 13 Checking the System Log Windows NT 3 51 16 Running the Netaccess Status Utility 16 APPENDIX A Service Provisioning APPENDIX B Brooktrout Support Services APPENDIX C Using the AnyCall...

Страница 15: ...w this chapter before you begin the installation process Preinstallation Requirements To use the IRAS 24A card you need the following equipment which is not provided by Brooktrout A server PC running...

Страница 16: ...er Version 4 0 or Version 3 51 NOTE System BIOS settings for the slot s in which the IRAS 24A is installed should be set to allow the adapter to act as a Bus Master IRAS products are Bus Mastering dev...

Страница 17: ...s NT 3 51 Service Pack 5 installed Service Requirements PRI ISDN Service Requirements The IRAS 24A card requires a PRI ISDN line configured as follows Primary Rate 23B D ISDN service Extended Superfra...

Страница 18: ...g the appropriate PRI ISDN line The PRI ISDN line supports the following switches Lucent 5ESS and 4ESS Northern Telecom DMS 250 and DMS 100 Siemens EWSD Ericsson MD 110 NTT Japan Generic NOTE Installa...

Страница 19: ...ou need help getting the appropriate T1 RBS line The T1 RBS line supports the following trunk types Wink Start Delay Dial Immediate Dial 4ESS Loop Start 4ESS Loop Start No Wink 4ESS Loop Start Ground...

Страница 20: ...dix A Hardware installation The IRAS 24A must be installed in your PC prior to driver software installation and configuration Chapter 2 contains step by step hardware installation instructions You sho...

Страница 21: ...nds that you complete all of the installation and configuration steps for the first card before beginning to install the second card This chapter explains Unpacking the IRAS 24A Installing the IRAS 24...

Страница 22: ...x contents against the packing list to make certain you have all of the parts and none were damaged during transportation Retain the packing materials in case you need to return the unit for service C...

Страница 23: ...trical shock to you and or damage to your PC s components To install the card 1 Turn off the PC and remove the cover NOTE You may leave the power cord plugged in the cord acts as a ground for the syst...

Страница 24: ...e Figure 2 2 Seating the IRAS 24A Card in the PC Server 5 Secure the card to the chassis using a bracket screw 6 Turn on your PC and allow it to boot normally 7 When the system configuration is succes...

Страница 25: ...The IRAS 24AC does not require an external CSU connection To connect the IRAS 24A card to the CSU T1 line 1 Plug one end of the external CSU cable provided by Brooktrout into the T1 interface port on...

Страница 26: ...s during power up and during normal operation NOTE The yellow Fail LED remains ON until you install and configure the IRAS 24A driver For additional troubleshooting information see Chapter5 Table 2 1...

Страница 27: ...the IRAS 24A card in the server PC proceed to the instructions for installing and configuring the IRAS 24A T1 ISDN Modem card driver software for your server Refer to the list below for the right chap...

Страница 28: ...2 8 IRAS 24A T1 ISDN Modem Card Installation and Reference Guide...

Страница 29: ...ration Adding Modems Installing RAS Configuring RAS Ports Setting up user permissions Reboot Uninstalling the Netaccess IRAS 24A When you complete the procedures in this chapter you can use the Netacc...

Страница 30: ...verify that Resource Requirements The IRAS 24A card is securely seated in the server PC For details see Chapter 2 The IRAS 24A card s T1 Interface port is connected to an external CSU or the IRAS 24A...

Страница 31: ...een installed and configured If there is no network adapter in the server add the MS Loopback Adapter For more information see your Windows NT Server documentation If the network protocol s that you w...

Страница 32: ...re for the Adapter Card NOTE If this installation is an upgrade to a newer version of driver software complete steps 1 through 6 only If this is the second IRAS 24A adapter card to be installed in you...

Страница 33: ...es from the Choose Destination Location screen Figure 3 1 Click Next to select the default directory or click Browse to choose another NOTE If this is the first installation of the IRAS 24A driver sof...

Страница 34: ...Software Upgrade Select OK from the Information screen to return to the computer desktop and reboot for the upgrade to take effect Typical Installation An Installation Overview screen appears Review t...

Страница 35: ...Devices screen Adapters tab The Open location screen is displayed Choose NETACC24 INF from the list and click OK Figure 3 3 Netaccess Devices Screen 9 Select the Netaccess IRAS 24A PRI ISDN PCI Card...

Страница 36: ...s installation software and its PCI resources are automatically configured NOTE Run Windows NT Diagnostics in Chapter 5 if you wish to view the values selected by your computer If you wish to move the...

Страница 37: ...Installing the IRAS 24A Driver with Windows NT 4 0 3 9 Figure 3 5 Netaccess Devices Screen PRI ISDN...

Страница 38: ...taccess Devices Screen T1 RBS If you are configuring the IRAS 24A adapter card for PRI ISDN service continue with Configuring for PRI ISDN Service on page 3 11 otherwise skip to Configuring for T1 RBS...

Страница 39: ...ties The Netaccess PRI Port Properties screen Figure 3 7 is displayed Note that the graphical indicator shows the physical port on the associated card Figure 3 7 Netaccess PRI Port Properties Screen I...

Страница 40: ...ons do not require the Rate Adapted Inverted HDLC Link Termination Type Frame Format and Line Coding fields to be changed NOTE When installing the IRAS 24A with an external CSU the Line Length Build O...

Страница 41: ...ines NTI Custom runs on NORTEL switches DMS 100 and DMS 250 and JATE runs on NTT switches The generic variant CCITT supports a variety of switch types Selecting one of the following Lucent Custom Pub...

Страница 42: ...33ft 533 655ft Line Build Out internal CSU 15db 7 5db 0 0db suggested default for internal CSU 0 0db Rate Adapted Specify that 56 kbps of data is carried on the 64 kbps channel If your service provide...

Страница 43: ...e IRAS 24A card Selecting one of the following Extended Super Frame default Super Frame Line Coding Change the line coding on the IRAS 24A card Selecting one of the following B8ZS AMI Bipolar 8 Zero S...

Страница 44: ...re 3 8 is displayed Note that the graphical indicator shows the physical port on the associated card Figure 3 8 Netaccess T1 Port Properties Screen T1 RBS 2 Select your Trunk Type and Framing Type NOT...

Страница 45: ...that most closely corresponds to the distance between the adapter card and the external CSU For the IRAS 24AC with an internal CSU option set the Line Length Build Out starting at 0 0db 3 When you ha...

Страница 46: ...he IRAS 24A card Selecting one of the following Super Frame default Extended Super Frame Line Coding Change the line coding on the IRAS 24A card Selecting one of the following B8ZS AMI Bipolar 8 Zero...

Страница 47: ...isplayed The twenty three available ports are labeled NOTE Twenty four ports are available for configuration when the IRAS 24A adapter card is configured for T1 RBS service For example a port labeled...

Страница 48: ...nstallation and Reference Guide Figure 3 9 Netaccess Devices Ports Tab 2 Select an individual port to configure and click Properties The Port Properties screen Figure 3 10 for that port is displayed F...

Страница 49: ...lication such as Procomm or Hyperterm Varied data types include ISDN 64K 56K RBS 56K Modem V 34 V 90 K56flex NOTE If this port will be used with RAS then it will not be available for use with any othe...

Страница 50: ...this is the first time modems have been installed the Install New Modem screen Figure 3 11 is displayed NOTE If you have previously installed modems the Modems Property Window will appear Select Add...

Страница 51: ...list of manufacturers choose Netaccess COMPort PRI from the models list and click on Next Figure 3 12 Figure 3 12 Installing Netaccess COMPort Modems The next Install New Modem screen is displayed Fig...

Страница 52: ...ms are installed on chosen ports When finished you are prompted by a reminder that your system must be restarted before using your modems Click OK Your modems have been set up successfully Click Finis...

Страница 53: ...ady installed on your server continue with the instructions below NOTE You will need your Windows NT Server CD ROM or diskettes Service Pack Information If you are currently running a Windows NT 4 0 s...

Страница 54: ...From the taskbar select Start Settings Control Panel Network Services Add The Select Network Service screen Figure 3 14 is displayed Figure 3 14 Select Network Service Screen 2 Choose Remote Access S...

Страница 55: ...3 15 appears it displays the internal name for the first RAS port COM5 Netaccess COMPort PRI Figure 3 15 Add RAS Device Screen First RAS Port 3 Click OK to add the first RAS Port The first RAS port C...

Страница 56: ...e Receive calls only if the port should accept incoming calls only typical configuration for a server Choose Dial out and Receive settings to use a port for both incoming and outgoing calls Keep in mi...

Страница 57: ...S ports Figure 3 18 by doing one of the following If the port you are adding uses the same setting as the previous port choose Clone If the port you are adding has a different setting choose Add and c...

Страница 58: ...19 Network Configuration Screen 9 Select your Dial out Protocols and Server Settings for RAS users To globally configure the RAS ports with a network protocol click the Configure button next to it Fo...

Страница 59: ...d just choose OK A configuration screen specific to the protocol is displayed for example Figure 3 20 shows the TCP IP Configuration screen NOTE If you are using TCP IP protocol and not planning to us...

Страница 60: ...K 13 When the Network dialog box is displayed click Close Windows NT Setup binds the network protocols to the IRAS 24A ports and displays informational progress messages NOTE If you need to reinstall...

Страница 61: ...3 33 Checking for Errors Related to the IRAS 24A Card and Driver After you reboot the server check the system event log to verify there are no error messages associated with the IRAS 24A card or drive...

Страница 62: ...dd an adapter To add an Adapter Without the Installation Disk 1 From the taskbar select Start Settings Control Panel Netaccess Devices 2 Click the Add Button The Open screen is displayed 3 Select the...

Страница 63: ...Removing Remote Access Service Provides instructions for removing RAS from your system Removing Netaccess Comport Software Provides instructions for removing all the Netaccess comport software from yo...

Страница 64: ...t the Setup Message screen click OK NOTE If Windows NT RAS issues an error message when you have deleted the last Netaccess RAS port then select Cancel to exit from the Remote Access Setup screen not...

Страница 65: ...ess messages At the Network Settings Change screen click Yes to reboot your system and finish If you wish to uninstall all the files and software associated with the Netaccess Comport product click No...

Страница 66: ...tton NOTE To ensure deletion of the Netaccess icon from the Control Panel the Control Panel must be closed Close the Control Panel keeping the Add Remove Programs Properties screen open before clickin...

Страница 67: ...ions 1 If you did not reboot your system after installing the Netaccess adapter driver reboot the system now 2 After the system is rebooted select Start Programs Administrative Tools Common Remote Acc...

Страница 68: ...ions you have successfully completed the installation and configuration of the Netaccess IRAS 24A driver and utilities under Windows NT 4 0 You should be prepared to send and receive calls based on ho...

Страница 69: ...talling RAS and adding Modems Configuring RAS Ports and adding Modems Reboot Setting up user permissions Uninstalling the Netaccess IRAS 24A When you complete the procedures in this chapter you can us...

Страница 70: ...iver verify that Resource Requirements The IRAS 24A card is securely seated in the server PC For details see Chapter 2 The IRAS 24A card s T1 Interface port is connected to an external CSU or the IRAS...

Страница 71: ...been installed and configured If there is no network adapter in the server add the MS Loopback Adapter For more information see your Windows NT Server documentation If the network protocol s that you...

Страница 72: ...ftware for the Adapter Card To install the IRAS 24A driver software on a Windows NT 3 51 Server 1 Insert the provided Netaccess CD ROM into your CD ROM drive The CD ROM contains the required driver so...

Страница 73: ...select the default directory or click Browse to choose another NOTE If this is the first installation of the IRAS 24A driver software the installation options in steps 5 and 6 are not applicable prog...

Страница 74: ...oftware Upgrades Select OK from the Information screen to return to the computer desktop and reboot for the upgrade to take effect Typical Installations An Installation Overview screen appears Review...

Страница 75: ...s Devices screen Adapters tab The Open location screen is displayed Choose IRAS24A INF from the list and click OK Figure 4 3 Netaccess Devices Screen 9 Select the Netaccess IRAS 24A PRI ISDN PCI Card...

Страница 76: ...4 8 IRAS 24A T1 ISDN Modem Card Installation and Reference Guide Figure 4 4 Devices Screen IRAS 24A...

Страница 77: ...s are automatically configured NOTE Run Windows NT Diagnostics in Chapter 5 if you wish to view the values selected by your computer If you wish to move the adapter card from its installed PCI slot to...

Страница 78: ...taccess Devices Screen T1 RBS If you are configuring the IRAS 24A adapter card for PRI ISDN service continue with Configuring for PRI ISDN Service on page 4 11 otherwise skip to Configuring for T1 RBS...

Страница 79: ...cess PRI Port Properties screen Figure 4 7 is displayed Note that the graphical line indicator shows the physical port in the card associated with the selected line number Figure 4 7 Netaccess PRI Por...

Страница 80: ...ons do not require the Rate Adapted Inverted HDLC Link Termination Type Frame Format and Line Coding fields to be changed NOTE When installing the IRAS 24A with an external CSU the Line Length Build O...

Страница 81: ...lines NTI Custom runs on NORTEL switches DMS 100 and DMS 250 and JATE runs on NTT switches The generic variant CCITT supports a variety of switch types Selecting one of the following Lucent Custom Pub...

Страница 82: ...33ft 533 655ft Line Build Out internal CSU 15db 7 5db 0 0db suggested default for internal CSU 0 0db Rate Adapted Specify that 56 kbps of data is carried on the 64 kbps channel If your service provide...

Страница 83: ...he IRAS 24A card Selecting one of the following Extended Super Frame default Super Frame Line Coding Change the line coding on the IRAS 24A card Selecting one of the following B8ZS AMI Bipolar 8 Zero...

Страница 84: ...re 4 8 is displayed Note that the graphical indicator shows the physical port on the associated card Figure 4 8 Netaccess T1 Port Properties Screen T1 RBS 2 Select your Trunk Type and Framing Type NOT...

Страница 85: ...t that most closely corresponds to the distance between the adapter card and the external CSU For the IRAS 24AC with an internal CSU option set the Line Length Build Out starting at 0 0db 3 When you h...

Страница 86: ...he IRAS 24A card Selecting one of the following Super Frame default Extended Super Frame Line Coding Change the line coding on the IRAS 24A card Selecting one of the following B8ZS AMI Bipolar 8 Zero...

Страница 87: ...nty three available ports are labeled NOTE Twenty four ports are available for configuration when the IRAS 24A adapter card is configured for T1 RBS service For example a port labeled NetaccPC 0 3 01...

Страница 88: ...nstallation and Reference Guide Figure 4 9 Netaccess Devices Ports Tab 2 Select an individual port to configure and click Properties The Port Properties screen Figure 4 10 for that port is displayed F...

Страница 89: ...ch as Procomm or Hyperterm Varied data types include ISDN 64K 56K RBS 56K Modem V 34 V 90 K56flex NOTE If this port will be used with RAS then it will not be available for use with any other applicati...

Страница 90: ...ROM RAS support must already be installed before the replacement modem can be recognized by the system The instructions that follow describe how to install and configure RAS support in addition to in...

Страница 91: ...re list skip to Step 5 If RAS is not installed choose Add Software 4 Select Remote Access Service from the scroll down list on the Add Network Software screen Select Continue Insert your Windows NT Se...

Страница 92: ...tallation and Reference Guide Figure 4 12 Add Port Screen The Remote Access dialog box Figure 4 13 is displayed Figure 4 13 Remote Access Dialog Box 6 Choose Cancel A list of modems is displayed in th...

Страница 93: ...dows NT 3 51 4 25 Figure 4 14 Configure Port Screen 7 Highlight any modem on the list and choose OK NOTE The Netaccess COMPort PRI modem is not listed because it is not yet installed The Remote Access...

Страница 94: ...p screen Figure 4 15 NOTE Entering correct information about your network is not required here as this information is intended for the placeholder modem Select Continue to return to the Network Settin...

Страница 95: ...ess Setup screen is displayed 11 Remove the previously created placeholder modem created in Steps 5 8 highlight it now and choose Remove to delete it 12 Choose Add The Add Port screen Figure 4 17 is d...

Страница 96: ...Installation and Reference Guide Figure 4 18 Autodetection of Netaccess COMPort PRI 14 Choose OK to automatically highlight the Netaccess COMPort PRI modem in the Configure Port screen Figure 4 19 Fi...

Страница 97: ...oming and outgoing calls Keep in mind that the Dial out and Receive setting uses more physical memory than the Receive calls only setting because Windows NT requires more memory for bindings protocols...

Страница 98: ...with a network protocol click the Configure button next to it For more information see your Windows NT Server documentation Choose the Encryption Setting that best suites your needs NOTE The Configur...

Страница 99: ...TCP IP Configuration screen Figure 4 21 TCP IP Configuration Screen 18 When you complete your selections click OK NOTE If you are not sure which protocols to choose refer to the Windows NT Server docu...

Страница 100: ...the Network Settings screen click OK Windows NT Setup binds the network protocols to the IRAS 24A ports and displays informational progress messages NOTE Select Don t Restart Now at the Network Setti...

Страница 101: ...4 33 Checking for Errors Related to the IRAS 24A Card and Driver After you reboot the server check the system event log to verify there are no error messages associated with the IRAS 24A card or drive...

Страница 102: ...thout the Installation Disk 1 From the Program Manager select the Main group icon and double click on Control Panel 2 From the Control Panel double click on Netaccess Devices The Netaccess Devices scr...

Страница 103: ...re Provides instructions for removing all the Netaccess comport software from your computer Removing Remote Access Service To remove RAS from your server 1 From the Program Manager select the Main gro...

Страница 104: ...evices 6 Click on Remove Choose Yes at the prompt to permanently remove RAS from your system Select OK at the Network Settings screen Windows NT Setup binds the network protocols and displays informat...

Страница 105: ...omport Software If you wish to remove all Netaccess software and files from your system the Netaccess UninstallShield program must be invoked from the Netaccess IRAS 24A program group icon Before remo...

Страница 106: ...set up user permissions for RAS For more information about RAS refer to the Windows NT Server documentation To set up RAS user permissions 1 If you did not reboot your system after installing the Net...

Страница 107: ...Installing the IRAS 24A Driver with Windows NT 3 51 4 39 Figure 4 23 Remote Access Permissions 4 Set up user permissions as required for your remote users and click OK...

Страница 108: ...ions you have successfully completed the installation and configuration of the Netaccess IRAS 24A driver and utilities under Windows NT 3 51 You should be prepared to send and receive calls based on h...

Страница 109: ...ems in the following list have been verified the IRAS 24A card is ready to send and receive calls PRI ISDN or T1 RBS service has been installed and connected to the CSU Any CSU status indicators shoul...

Страница 110: ...tor before any calls can be made or received Run the Netaccess Status Utility program to verify the status of the D channel see Running the Netaccess Status Utility in this chapter Common Problems Onc...

Страница 111: ...stablished Line not up The T1 line does not have current Remote users connect then are immediately disconnected Possible problems are User permissions are not set correctly Verify configuration User p...

Страница 112: ...etermine the state of the firmware and low level line and D channel status For additional information on troubleshooting remote server connection problems refer to the documentation that accompanied y...

Страница 113: ...4A card status utility AnyCall Diagnostic Monitor Appendix C Windows NT 4 0 Diagnostics The Windows NT Diagnostics tools can be used to display the I O port address interrupt level IRQ and 16K memory...

Страница 114: ...Installation and Reference Guide Figure 5 1 Windows NT 4 0 Diagnostics Screen 2 Select the Resources tab The Resources screen Figure 5 2 is displayed The IRQ settings in use by system devices are list...

Страница 115: ...utton to view the I O Port Addresses assigned to system devices 4 Select the Memory button to view the Memory Addresses assigned to system devices 5 Select the Devices button to view devices Figure 5...

Страница 116: ...and Reference Guide Figure 5 3 Devices Screen Checking the System Log Windows NT 4 0 The Windows NT system log Figure 5 4 lists information about system devices and services You can use it to verify e...

Страница 117: ...ated to the IRAS 24A card and driver 1 From the desktop select Start Programs Administrative Tools Common Event Viewer The System Viewer Figure 5 4 is displayed 2 Look for NetaccPC entries 3 Double cl...

Страница 118: ...d D channel status of the T1 line connected to the IRAS 24A card Phone calls can only be made received when a line has both The D channel established ISDN only The PRI ISDN or T1 RBS line is not in al...

Страница 119: ...the line status window for the first device found Figure 5 6 or Figure 5 7 The Control box not displayed provides driver version information and can also be used to launch individual line status wind...

Страница 120: ...e utility press OK then exit from the Netaccess IRAS Tool window Table 5 1 Netaccess Status Screen Fields Field Possible Values Line Green Red Yellow Gray Indicates the line is up Indicates the line i...

Страница 121: ...d status utility AnyCall Diagnostic Monitor Appendix C Windows NT 3 51 Diagnostics The Windows NT Diagnostics tools can be used to display the I O port address interrupt level IRQ and 16K memory windo...

Страница 122: ...Card Installation and Reference Guide Figure 5 8 Windows NT Diagnostics Screen 2 Select Devices A Devices screen Figure 5 9 is displayed all active devices on the system are listed Figure 5 9 Windows...

Страница 123: ...hat contains NetaccPC This is the device name for the active IRAS 24A card 4 Click on the NetaccPC entry and then select Device Details A diagnostics window similar to the one shown in Figure 5 10 is...

Страница 124: ...ol Running the Netaccess Status Utility The Netaccess Line Status Tool utility enables you to check the alarm and D channel status of the T1 line connected to the IRAS 24A card Phone calls can only be...

Страница 125: ...e Control box not displayed provides driver version information and can also be used to launch individual line status windows for up to 4 cards Figure 5 11 Line Status for PRI ISDN Configuration Figur...

Страница 126: ...tility press OK then exit from the Netaccess Line Status Tool window Table 5 2 Netaccess Status Screen Fields Field Possible Values Line Green Red Yellow Gray Indicates the line is up Indicates the li...

Страница 127: ...iew Service Providers Channel Service Unit CSU In house wiring Completing the ISDN Provisioning Worksheet Completing the T1 RBS Provisioning Worksheet For additional information about ordering PRI ISD...

Страница 128: ...phone company to order PRI ISDN service and to obtain the required information for configuring the Netaccess IRAS 24A card as described in Completing the ISDN Provisioning Worksheet Telephone numbers...

Страница 129: ...e the line first enters your building to the location of the IRAS 24A card Typically phone companies run PRI lines to the demarcation point only You can ask your PRI ISDN service provider to run the i...

Страница 130: ...d complete information about the above items is essential to successful T1 RBS service with your card and driver NOTE Obtaining T1 RBS service usually requires several weeks The T1 Interface Port on t...

Страница 131: ...local loop to your office they offer one stop shopping for ordering the installation and the monthly service The chief advantages of ordering service from a local phone company are The service provide...

Страница 132: ...edgeable about PRI ISDN and T1 RBS service Long distance carriers can ensure that the service is the same end to end so that 64 kbps calls are not routed over 56 kbps lines The chief disadvantage of o...

Страница 133: ...iness Large Business 702 333 4811 702 688 7100 Pacific Bell ISDN Service Center 24 Hr Auto ISDN Avail Hotline 1 800 472 ISDN 4736 1 800 995 0346 Rochester Telephone ISDN Information 716 777 1234 SNET...

Страница 134: ...h equipment Some service providers sell or lease their own CSUs and they may require you to use their equipment Contact your service provider to determine any special requirements or restrictions befo...

Страница 135: ...keep the server up and running at all times If you need to bring your server down for maintenance the service provider may disable the service temporarily In this instance a call to the provider may b...

Страница 136: ...ablished standards for in house ISDN wiring Their recommended minimum wiring is 8 conductor 4 pairs unshielded twisted pair UTP Category 3 or higher 24 gauge The critical component of in house wiring...

Страница 137: ...obtain an 8 wire straight through not a crossover cable that terminates in an 8 pin modular connector RJ 45 on the IRAS 24A end The following figure shows the wiring requirements for connecting the 8...

Страница 138: ...SU must match the values used by the CO switch and IRAS 24A card Refer to the manual supplied with the CSU for instructions on setting framing and line coding Circuit ID When your service is connected...

Страница 139: ...other channel No packet handlers other than the D channel Some service providers offer special packet data transfer capabilities such as X 25 messages over the D channel these capabilities are not us...

Страница 140: ...follows Wink Start trunk type Superframe SF frame type and B8ZS line coding Each B channel provisioned for circuit switched data and voice CSD V 56 kbps Robbed Bit Signaling This type of call is rout...

Страница 141: ...in to specific computer or to network etc If the agent is unsure of the correct value for a setting request the default When you configure the IRAS 24A driver for PRI ISDN service be prepared to fill...

Страница 142: ...device like the IRAS 24A card on the network has a unique telephone number For outgoing calls the IRAS 24A card must dial telephone numbers in conformance with the numbering plan Most service provider...

Страница 143: ...Superframe ESF framing and B8ZS line coding disable inverted HDLC Automatic rate adaption Rate adaption allows your IRAS 24A card to make receive either 64 kbps or 56 kbps calls over a B channel ISDN...

Страница 144: ...page of the book If the T1 RBS service provider inquires about a feature that is not included on Figure A 3 describe how you plan to use the IRAS 24A card e g number of users dial out protocols used d...

Страница 145: ...________ Switch Type ______________ Variant __________________ Port Numbering Type Port Numbering Plan Inverted HDLC Disabled Rate Adapted Link Termination Type Frame Format Line Coding International...

Страница 146: ...A 20 IRAS 24A T1 ISDN Modem Card Installation and Reference Guide Figure A 3 T1 RBS Provisioning Worksheet Trunk Type ___________________ Framing Type_________________ Line Coding B8ZS AMI...

Страница 147: ...has the technical training and local resources to help you with installation questions or difficulty you might have If you are still having difficulties after working with your Brooktrout dealer the...

Страница 148: ...5 7185 Hours Tech 8 30 a m to 5 30 p m EST Mon Fri Online or Automated Access 24 hours 7 days a week Internet techsupport brooktrout com World Wide Web http www brooktrout com Sales Support U S A Broo...

Страница 149: ...Brooktrout Support Services B 3 Additional International Access Contact your local reseller or distributor Internet techsupport brooktrout com World Wide Web http www brooktrout com...

Страница 150: ...B 4 IRAS 24A T1 ISDN Modem Card Installation and Reference Guide...

Страница 151: ...termine the state of the firmware and the low level line and D channel status IMPORTANT The information in this Appendix should only be used in conjunction with Brooktrout Customer Support to diagnose...

Страница 152: ...ed and running on your system the VTTY port can be opened NOTE If you have not installed the driver software please refer to the installation instructions for Windows NT 4 0 in Chapter 3 of this docum...

Страница 153: ...card Figure C 1 Activity Screen Tracing Link Activity The diagnostic trace function allows you to trace Layer 2 and Layer 3 messages entering and leaving the HDLC controller on the board The trace fu...

Страница 154: ...plete contents of the Layer 3 frame NOTE The transmit buffer for the serial diagnostic port is limited to 4 K in size If you start a link trace during a period of high message traffic the messages may...

Страница 155: ...1B7E Rcvd 00 00 1 RR 01 0 0004 00 1B7E Rcvd 00 00 1 Alrtng 01 01 0 0009 00 1B7E Xmit 00 00 1 RR 02 0 0004 01 1B7E Xmit 00 00 1 Connct 02 01 0 0009 01 1B7F Rcvd 00 00 1 RR 02 0 0004 00 1B7F Rcvd 00 00...

Страница 156: ...es a response and 1 indicates a command Type Q 921 Q 931 message frame or UNKNI for unknown Information frames N s Sequence number assigned to the frame sent by the transmitting device N r Expected se...

Страница 157: ...01 092E Xmit 00 00 1 SABME 1 0003 00 092F Rcvd 00 00 1 SABME 1 0003 00 092F Xmit 00 00 1 UA 1 0003 01 0930 Rcvd 00 00 1 UA 1 0003 00 09EB Xmit 00 00 0 SABME 1 0003 01 09EB Rcvd 00 00 0 SABME 1 0003 01...

Страница 158: ...our system the VTTY port can be opened NOTE If you have not installed the driver software please refer to the installation instructions for Windows NT 3 51 in Chapter 4 of this document To run the Any...

Страница 159: ...the AnyCall Diagnostic Monitor C 9 The VTTY Activity Screen Figure C 4 is displayed Commands can know be entered into the Activity Screen to check the status of the adapter card Figure C 4 Activity S...

Страница 160: ...displays the received transmitted message Information frame in hexadecimal format This hexadecimal string contains Layer 2 and Layer 3 ISDN frame headers as well as the complete contents of the Layer...

Страница 161: ...1B7E Rcvd 00 00 1 RR 01 0 0004 00 1B7E Rcvd 00 00 1 Alrtng 01 01 0 0009 00 1B7E Xmit 00 00 1 RR 02 0 0004 01 1B7E Xmit 00 00 1 Connct 02 01 0 0009 01 1B7F Rcvd 00 00 1 RR 02 0 0004 00 1B7F Rcvd 00 00...

Страница 162: ...es a response and 1 indicates a command Type Q 921 Q 931 message frame or UNKNI for unknown Information frames N s Sequence number assigned to the frame sent by the transmitting device N r Expected se...

Страница 163: ...01 092E Xmit 00 00 1 SABME 1 0003 00 092F Rcvd 00 00 1 SABME 1 0003 00 092F Xmit 00 00 1 UA 1 0003 01 0930 Rcvd 00 00 1 UA 1 0003 00 09EB Xmit 00 00 0 SABME 1 0003 01 09EB Rcvd 00 00 0 SABME 1 0003 01...

Страница 164: ...C 14 IRAS 24A T1 ISDN Modem Card Installation and Reference Guide...

Страница 165: ...the magnetic media containing the software are warranted to perform in substantial compliance with the specifications contained in your user documentation for 90 days from your purchase date Our warra...

Страница 166: ...es 2 Use the Products and software only in suitable physical or operating environments as described in your user documentation and for purposes for which the Products and software are intended The use...

Страница 167: ...le if under warranty Outside the U S A Contact your local Brooktrout supplier or Brooktrout regional office Europe 32 2 658 0170 Singapore 65 224 4485 Japan 81 3 5800 9102 Returns Your Brooktrout tech...

Страница 168: ...proof of purchase confirming that you are the original purchaser Limitations Our warranty is subject to the following limitations a We do not cover or accept liability for any injury damage or failure...

Страница 169: ...PLIED OR STATUTORY INCLUDING ANY WARRANTY OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE OR OF NON INFRINGEMENT BROOKTROUT WILL NOT BE LIABLE OR RESPONSIBLE FOR ANY INCIDENTAL CONSEQUENTIAL OR...

Страница 170: ...D 6 IRAS 24A T1 ISDN Modem Card Installation and Reference Guide...

Страница 171: ...nterference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruc...

Страница 172: ...ust be provided to the telephone company This equipment uses up to two 2 RJ 45 8 pin modular registered jacks This equipment is designed to be connected to the telephone network or premise wiring usin...

Страница 173: ...s the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service If trouble is experienced with the IRAS 24A please c...

Страница 174: ...ective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document s The department does not guarantee the equipment will operate to the use...

Страница 175: ...to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate ICES 003 Notices This Class A digital apparatus meets all requirement...

Страница 176: ...E 6 IRAS 24A T1 ISDN Modem Card Installation and Reference Guide...

Страница 177: ...or as part of a computer network provided that the software is used solely in conjunction with a Brooktrout hardware product incorporated in a single server or a host computer environment c Make only...

Страница 178: ...another manufacturer is owned and retained by the original manufacturer and no title to the intellectual property contained in such programs is transferred hereunder The human readable code of the so...

Страница 179: ...B B channel 1 3 A 2 B channel provisioning A 13 A 14 B8ZS line coding 1 3 A 13 A 14 A 17 billing telephone number BTN 3 13 4 13 A 15 binding network protocols 3 32 bindings 4 32 Brooktrout Technical...

Страница 180: ...ce administration 2 network A 16 RAS 3 27 system 8 diagnostic utilities tracing messages C 3 C 10 dial out protocol A 15 A 18 directory ID A 15 driver COM port vi vii installation 3 4 4 4 IRAS 24A dri...

Страница 181: ...er software installing with Windows NT 3 51 4 4 installing with Windows NT 4 0 3 4 IRAS 24A T1 ISDN Modem Card ISDN numbering plan 3 13 4 13 A 16 ISDN Provisioning Worksheet 3 12 4 12 ISDN service ord...

Страница 182: ...4 30 Windows NT 3 3 4 3 Network Side signaling 3 14 4 14 Nortel Custom 3 13 4 13 Nortel DMS 250 switch type 3 13 4 13 Nortel DMS 100 switch type 3 13 4 13 NORTEL switches 3 13 4 13 Northern Telecom DM...

Страница 183: ...ne 3 29 protocols 3 30 4 29 user 3 30 4 30 3 Remote Access Services permissions 3 Removing driver software files 3 35 4 37 Removing Netaccess Comport Software 3 37 requirements 1 1 system 1 2 returnin...

Страница 184: ...provisioning 3 3 4 3 T1 digital line A 13 A 14 T1 line 1 1 T1 port properties selecting 3 16 4 16 T1 trunk type 3 18 4 18 T1 RBS features vii T1 RBS service iii 1 5 A 4 A 14 TCP IP 3 3 3 31 4 3 4 30...

Страница 185: ...Log 16 error entries 9 features vi operational checklist 1 permissions 3 39 4 38 server settings 3 30 4 30 setup 4 32 system log 8 Windows NT 3 51 iv driver installation 4 4 Event Log 16 framing type...

Страница 186: ...Index 8 IRAS 24A T1 ISDN Modem Card Installation and Reference Guide...

Страница 187: ...pe ______________ Variant __________________ Port Numbering Type Port Numbering Plan Inverted HDLC Disabled Rate Adapted Link Termination Type Frame Format Line Coding International National Unknown I...

Страница 188: ...T1 RBS Provisioning Worksheet Trunk Type ___________________ Framing Type_________________ Line Coding B8ZS AMI...

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