Bronkhorst®
Instruction Manual ES-FLOW™ 1xxC
9.17.153A
40
9
Returns
9.1
Removal and return instructions
When returning materials, always clearly describe the problem, and, if possible, the work to be done, in a covering letter.
Instrument handling:
1. Purge all fluid lines (if applicable)
2. If the instrument has been used with toxic or otherwise hazardous fluids, it must be cleaned before shipping
3. Disconnect all external cabling and tubing and remove the instrument from the process line
4. If applicable, secure movable parts with appropriate transport safety materials, to prevent damage during
transportation
5. The instrument must be at ambient temperature before packaging
6. Insert the instrument into a plastic bag and seal the bag
7. Place the bag in an appropriate shipping container; if possible, use the original packaging box
Add documentation:
·
Reason of return
·
Failure symptoms
·
Contaminated condition
·
Declaration on decontamination
It is absolutely required to notify the factory if toxic or dangerous fluids have been in contact with the device!
This is to enable the factory to take sufficient precautionary measures to safeguard the staff in their repair department.
All instruments must be dispatched with a completely filled in 'Declaration on decontamination'. Instruments without this
declaration will not be accepted.
A safety information document containing a 'Declaration on decontamination' form (document no 9.17.032) can be
downloaded from the
Service & Support
section of the Bronkhorst website (
).
Important:
Clearly note, on top of the package, the customs clearance number of Bronkhorst High-Tech B.V.:
NL801989978B01
(only if applicable, otherwise contact your Bronkhorst representative for local arrangements.)
9.2
Disposal (end of lifetime)
Within the European Union, manufacturers of electrical and electronic equipment (EEE) are obliged to comply with the WEEE
directive (waste electrical and electronic equipment). Bronkhorst offers its customers the possibility to return EEE for
disposal at the end of its life, so that it can be properly dismantled and the components recycled or, if possible, reused.
All Bronkhorst® products covered by the WEEE directive (the majority) carry an image of a crossed-out waste
bin (usually on the serial number label). If you wish to dispose of Bronkhorst® equipment bearing this
symbol, simply return it in accordance with the
removal and return instructions
, and Bronkhorst will take care
of proper dismantling, recycling and/or reuse (wherever possible). In the covering letter, just mention that you
are returning the product for disposal. Within the EU, returning products for disposal is of course free of
charge (except for shipping and handling costs).
In countries outside the EU, EEE disposal may be subject to local or national directives and/or legislation. If
applicable, consult local or national authorities to learn how to handle EEE properly in your area.
