8
TROUBLESHOOTING
Condition/Problem
Things to Check
Solution
No display/partial display/unit
will not turn on
Check electrical (wall) outlet
Make sure unit is plugged into a functioning wall outlet.
Check power adapter
Check for visual sign that power adapter is damaged. Replace power adapter
if damaged.
Check connection at front of unit Connection should be secure and undamaged. Replace adapter or connec-
tion at unit if either are damaged.
Check data cable integrity
All wires in cable should be intact. If any are visibly crimped or cut, replace
cable.
Check data cable connections/
orientation
Be sure cable is connected securely and oriented properly. Small latch on
connector should line up and snap into place.
Console Display
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Console.
If the above steps do not resolve the problem, contact Customer Service (if
inside US/Canada) or your local distributor (if outside US/Canada).
Unit operates but Contact HR
not displayed
HR cable connection
Be sure cable is connected securely at top of Console Mast.
Sensor grip
Be sure hands are centered on HR sensors. Hands must be kept still with
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Dry or calloused hands
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electrode cream (heart rate cream) can help make better conduct. These are
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Static Handlebar
If tests reveal no other issues, Static Handlebar should be replaced.
Unit operates but Telemetric HR
not displayed
Chest Strap (optional)
Strap should be “POLAR
®
” compatible and uncoded. Make sure strap is
directly against skin and contact area is wet.
Chest Strap Battery
If strap has replaceable batteries, install new batteries.
Interference
Try moving unit away from sources of interference (TV, Microwave, etc).
Replace Chest Strap
If interference is eliminated and HR does not function, replace strap.
Replace Console
If HR still does not function, replace Console.
Unit operates but Telemetric HR
displayed incorrectly
Interference
Make sure that the HR receiver is not blocked by a personal electronic
device in the cupholder.
Resistance does not change
(machine turns on and oper-
ates)
Check data cable connections/
orientation
Be sure cable connections at top and bottom of Console Mast are connected
securely and oriented properly. Reseat all connections. Small latch on con-
nector should line up and snap into place.
Resistance handlebar
connection
Be sure cable from Static Handlebar and cables to Console are secure and
undamaged.
If the above steps do not resolve the problem, contact Customer Service (if
inside US/Canada) or your local distributor (if outside US/Canada).
Console shuts off (enters sleep
mode) while in use
Check connection at front of unit Connection should be secure and undamaged. Replace adapter or connec-
tion at unit if either are damaged.
Check data cable connections/
orientation
Be sure cable connections at top and bottom of Console Mast are connected
securely and oriented properly. Small latch on connector should line up and
snap into place.
Check Speed Sensor (requires
shroud removal)
Speed sensors should be aligned with magnet and connected to data cable.
Realign sensor if necessary. Replace if there is any damage to the sensor or
the connecting wire.
Fan will not turn on or will not
turn off
Check data cable integrity
All wires in cable should be intact. If any are cut or crimped, replace cable.
Check data cable connections/
orientation
Be sure cable is connected securely and oriented properly. Small latch on
connector should line up and snap into place.
