Bosch XQG100-WGC354B01W Скачать руководство пользователя страница 43

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Troubleshooting

Fault

Cause and troubleshooting

"E:36 / -10"

▶

Ensure that the pump cap is screwed in all the way
into the appliance. The handle on the pump cap
must be in a vertical position.
→

"Cleaning the drain pump", Page 40

"E:36 / -25 / -26"

Drain pump is blocked.

▶

→

"Cleaning the drain pump", Page 39

The water pressure is low.
No remedial action possible.
The filters in the water inflow are blocked.

▶

Clean the filters in the water inflow.

The tap is turned off.

▶

Turn on the tap.

The water inlet hose is kinked or jammed.

▶

Ensure that the water inlet hose is not kinked or
jammed.

Detergent dosage is too high.

▶

Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the left-hand compartment (not for outdoor
clothing, sportswear or items stuffed with down).

▶

Reduce the amount of detergent for the next wash-
ing cycle with the same load.

lights up.

The temperature is too high.

▶

Wait until the temperature has dropped.

▶

→

"Cancelling the programme", Page 32

Water level is too high.

▶

Select a suitable programme for draining.
→

"Programmes", Page 26

Laundry is caught in the door.

Open the door again.

Remove any trapped laundry.

Close the door.

Press

to start the programme.

flashes.

Door is not closed.

Close the door.

Press

to start the programme.

All other error codes.

Malfunction

▶

Call the after-sales service.
→

"Customer Service", Page 52

Содержание XQG100-WGC354B01W

Страница 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine XQG100 WGC354B01W en User manual and installation instructions ...

Страница 2: ...ntrol panel 19 5 4 Operating logic 19 6 Before using for the first time 20 6 1 Starting an empty washing cycle 20 7 Display 21 8 Buttons 23 9 Programmes 26 10 Accessories 30 11 Laundry 30 11 1 Preparing the laundry 30 12 Detergents and care products 30 13 Basic operation 31 13 1 Switching on the appliance 31 13 2 Setting a programme 31 13 3 Adjusting the programme settings 31 13 4 Saving the progr...

Страница 3: ...37 17 2 Cleaning the detergent drawer 37 17 3 Cleaning the auxiliary liquid detergent dispenser com partment 38 17 4 Cleaning the drain pump 39 18 Troubleshooting 42 18 1 Emergency release 51 19 Transportation storage and disposal 51 19 1 Removing the appliance 51 19 2 Inserting the transit bolts 51 19 3 Using the appliance again 51 19 4 Disposing of old appliance 52 20 Customer Service 52 20 1 Pr...

Страница 4: ...ucts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been inst...

Страница 5: ...external switching device e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the i...

Страница 6: ...i ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean even solid surface Align the appliance using the appliance feet ...

Страница 7: ... use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appliance door or prevent it from opening Wi...

Страница 8: ...to the appliance The appliance may tip over if you sit on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of scalding When you wash at high temperatures the detergent ...

Страница 9: ...gerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam o...

Страница 10: ...s valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Ensure that the water pressure in the water supply system is at least 100 kPa 1 bar and max 1000 kPa 10 bar If the water press...

Страница 11: ...emperatures the appli ance consumes less energy For light to normal soiling lower tem peratures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in the tumble dryer afterwards a The drier the laundry the shorter the programme duration when dry ing which in turn reduces energy consumption A higher spin speed reduces the residual moisture...

Страница 12: ...he appliance with incomplete or defective accessor ies Replace the accessories in ques tion before operating the appli ance Accessories Page 30 Note The appliance has been tested at the factory to check it is in working order As a result water stains may remain in the appliance These marks will disappear after the first wash cycle The delivery consists of the following Washing machine Accompanying...

Страница 13: ...e appliance 4 4 Removing the foam block To prevent damage during transit the appliance is fitted with a foam block which must be removed before using the appliance for the first time If in doubt contact a specialist to have it removed WARNING Risk of injury When the appliance is tilted the ap pliance may tip over Tilt the appliance carefully Do not tilt the appliance on your own ATTENTION If the f...

Страница 14: ...the base plate Note If necessary secure the bot tom cover with screws 4 5 Removing the transit bolts The appliance is secured for trans portation using transit bolts on the rear of the appliance Note Keep the transit bolt screws and the sleeves in a safe place for fu ture transport Page 51 1 Pull the hoses out of the holders 2 Unscrew and remove all 4 screws for the transit bolts with a WAF 13 wre...

Страница 15: ...4 sleeves 5 Put on the 4 cover caps 6 Press down on the 4 cover caps 4 6 Connecting the appliance Connecting the water inlet hose 1 Connect the water inlet hose 2 Connect the water inlet hose to a tap 26 4 mm 3 4 3 Open the water tap carefully and check that the connection points are tight ...

Страница 16: ... cm Siphon Secure the con nection point with a 24 40 mm hose clamp Sink Fix and secure the water outlet hose with an el bow Page 30 Plastic pipe with rubber sleeve or gully Fix and secure the water outlet hose with an el bow Page 30 4 7 Aligning the appliance In order to reduce noise and vibra tion and to prevent the appliance from moving align the appliance cor rectly 1 Loosen the lock nuts using...

Страница 17: ...ing so hold the foot tight and do not adjust its height 4 8 Connecting the appliance to the electricity supply 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection details of the appli ance can be found under Tech nical data Page 53 2 Check the mains plug is inserted properly ...

Страница 18: ...e parts of your appliance here 1 2 4 3 6 5 8 8 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 39 2 Door 3 Detergent drawer Page 19 4 Control panel Page 19 5 Water outlet hose Page 16 6 Power cord Page 17 7 Transport struts 8 Transit bolts Page 14 ...

Страница 19: ...tment I Detergent for prewash Hygiene detergent 5 3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 3 1 1 2 1 Programmes 2 Programme selector Page 31 3 Buttons Page 23 and dis play Page 21 5 4 Operating logic ATTENTION Pressing on the display with force may cause damage Do not apply heavy pressure on the ...

Страница 20: ...or 4 Pull out the detergent drawer 5 Pour approx 1 litre of tap water into compartment II 6 Pour standard washing powder into compartment II To prevent foaming use only half of the amount of detergent recom mended by the detergent manufac turer for light soiling Do not use detergent suitable for woollens or delicates 7 Push in the detergent drawer 8 Press to start the programme a The display shows...

Страница 21: ...amme dura tion or programme time remaining 8h 1 Ready in time Buttons Page 23 10 0 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg Pretreatment Programme status Active oxygen treatment Programme status Wash Programme status Rinse Programme status Spin Programme status End End of pro gramme Programme status 1 2 3 Additional rinse Additional rinse cycles are activat...

Страница 22: ...ctive oxygen treat ment has been interrupted and the door is locked until the active oxygen is no longer present in the drum Note It may take up to 25 minutes until there is no longer any active oxygen in the drum Foam detection system The appliance has detected too much foam Door Lights up The door is locked and can not be opened Flashes The door is not closed prop erly Off The door is unlocked a...

Страница 23: ...on Note Energy consumption increases The washing result is not affected by this 活氧除菌 Hy gienic Steam 活氧空气洗 Acti veOxygen Air Wash Activate Deactivate Bacteria can be effectively killed by washing at certain temperatures Finish in Up to 24 hours Set the programme end The programme duration is already in cluded in the set number of hours Once the programme has started the programme duration is displ...

Страница 24: ...r washing during the night The audible signal at the end of pro gramme is deactivated and the final spin speed is reduced 高水位 High wa ter level Activate Deactivate Wash with more water Recommended for particularly sensit ive skin and for treating laundry more gently 浸泡 Soaking 10 20 30 Activate or deactivate soaking for 10 20 or 30 minutes Before the main wash cycle starts the laundry remains in t...

Страница 25: ...ormation 记忆 Memory Saving Setting Press the button for approx 3 seconds to save your customised pro gram settings Saving the programme settings Page 31 If you briefly press the button you can set customised program settings for your program ...

Страница 26: ...丝绸 Silk Wash delicate washable items made from silk vis cose and synthetic fabrics Use a detergent that is suitable for delicates or silk Note Wash especially delicate items or items with hooks eyelets or clips in a mesh laundry bag Programme setting Max 40 C Max 800 rpm 2 0 羊毛 Wool Hand or machine washable items that are made from wool or contain wool To prevent the laundry from shrinking the dru...

Страница 27: ...temperature has been reached it remains constant throughout the entire washing process Programme setting Max 60 C Max 1400 rpm 6 5 冲锋衣 outdoor Wash all weather and outdoor clothing with mem brane technology and water resistant equipment Suitable for washing and then waterproofing Use a detergent for outdoor fabrics Use a waterproofing agent that is suitable for ma chine washing Do not use fabric s...

Страница 28: ...the drum Temperature settings 90 C Antibacterial programme with high tem peratures for cleaning the drum 40 C Antibacterial programme Use washing powder or a detergent that contains bleach for cleaning the drum Halve the amount of deter gent to avoid foaming Rinse the drum to remove hair and fluff Do not use fabric softener Do not use liquid detergent or detergent that is in tended for woollens or...

Страница 29: ...essional cleaning only Programme for freshening up dry laundry or remov ing odours e g cigarette or kitchen odours Dry the drum with a cloth before loading the laun dry Tip The programme does not remove stains or sweat odours 1 0 活氧除螨 Acti veOxygen Anti Mites Wash items made from cotton linen or synthetic or blended fabrics Suitable for strict hygiene requirements The laundry is treated with activ...

Страница 30: ...undry be forehand Empty any pockets Brush sand out of all collars and pockets Close bed covers and cushion covers Close all zips Velcro fasteners hooks and eyes Tie cloth belts apron strings etc together or use a laundry bag Tie together longer drawstrings and tie cords with solid end pieces in hoods or trousers Remove curtain hooks and lead strips or use a mesh laundry bag Use a mesh laundry bag ...

Страница 31: ...ation and connection Page 12 Press The switch on process takes a few seconds Note The lighting for the drum goes out automatically 13 2 Setting a programme 1 Turn the programme selector and set the required programme Programmes Page 26 2 If necessary adjust the pro gramme settings Page 31 13 3 Adjusting the pro gramme settings Requirement A programme has been set Setting a programme Page 31 Adjust...

Страница 32: ... the programme Note If you want to change the time until the programme ends set the Ready in time first Press a The display shows either the pro gramme duration or the Ready in time a If you start a programme with act ive oxygen the drum lights up after the programme starts and the mist that is created can be seen a After the programme has ended the display shows End 13 9 Adding laundry Note If yo...

Страница 33: ... This appliance is network capable Connecting your appliance to a mo bile device lets you control its func tions via the Home Connect app ad just its basic settings and monitor its operating status Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home com The Home Connect services are not available in every cou...

Страница 34: ...ects to the Wi Fi home network a If the display shows con and lights up permanently the appli ance is connected to the Wi Fi home network 4 If the appliance is not connected to the Wi Fi home network the dis play shows Err Check whether the appliance is within the range of the Wi Fi home network Reconnect the appliance to the Wi Fi home network with WPS function 5 Connect the appliance to the Home...

Страница 35: ...he appliance is connected to the WLAN home network Wi Fi The Home Connect app is open and you have logged on 1 Set the programme to position 3 a The display shows APP 2 Press a The appliance connects to the Home Connect app 3 Once your appliance is displayed in the Home Connect app carry out the last steps in the Home Connect app a If the display shows con the ap pliance is connected to the Home C...

Страница 36: ...utton the appliance is enabled for remote start via the Home Connect app If you open the appliance door the function is automatically deactiv ated a lights up Note To deactivate the function press 15 8 Data protection Please see the information on data protection The first time your appliance is registered on a home network connected to the Internet your appliance will transmit the following types...

Страница 37: ...ontents or on www bosch home com 17 1 Cleaning the drum CAUTION Risk of injury Permanently washing at low temper atures and a lack of ventilation for the appliance may damage the drum and cause injury Regularly run a programme for cleaning the drum or wash at tem peratures of at least 60 C Leave the appliance to dry after every operation with the door open and leave the detergent drawer to dry Run...

Страница 38: ...iliary li quid detergent dis penser compartment If there is liquid detergent residue in the auxiliary compartment 1 Pull out the dispenser drawer and remove the auxiliary compartment by grasping the front end and pulling upwards 2 Remove the siphon cap by pulling it upwards then clean the auxiliary compartment and siphon cap by rinsing with tap water or using a brush ...

Страница 39: ...ry liquid deter gent dispenser compartment regu larly to avoid residue and blockages 17 4 Cleaning the drain pump Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply 4 Open and remove the service flap 1 1 2 5 Slide a sufficiently large c...

Страница 40: ... to flow out into the container remove the sealing cap 8 Firmly press on the sealing cap 9 Insert the drain hose into the holder Cleaning the drain pump Requirement The drain pump is empty Page 39 1 Since water may remain in the drain pump unscrew the pump cap carefully 2 Clean the interior the thread on the pump cap and the pump hous ing 3 Ensure that the impeller in the drain pump can rotate ...

Страница 41: ...close the service flap Before the next wash To prevent unused detergent from flowing straight into the outlet in the next wash run the 单排水 pro gramme after you have emptied the drain pump 1 Turn on the water tap 2 Insert the mains plug 3 Switch on the appliance 4 Pour 1 litre of water into compart ment II 5 Select a suitable programme for draining Programmes Page 26 ...

Страница 42: ...any button a The symbol lights up again E 36 10 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 39 The water outlet hose is connected too high Install the water outlet hose at a maxi...

Страница 43: ...ge is too high Immediate measure Mix one tablespoon of fabric softener with 0 5 litres of water and pour the mix ture into the left hand compartment not for outdoor clothing sportswear or items stuffed with down Reduce the amount of detergent for the next wash ing cycle with the same load lights up The temperature is too high Wait until the temperature has dropped Cancelling the programme Page 32 ...

Страница 44: ... breaker in the fuse box There has been a power cut Check whether the lighting in your kitchen or other appliances are working The programme does not start You have not pressed Press Door is not closed 1 Close the door 2 Press to start the programme Childproof lock is activated Deactivating the childproof lock Page 33 is activated Check whether is activated Buttons Page 23 Laundry is caught in the...

Страница 45: ...5 litres of water and pour the mix ture into the left hand compartment not for outdoor clothing sportswear or items stuffed with down Reduce the amount of detergent for the next wash ing cycle with the same load Unapproved extension installed on the water drain hose Remove any unapproved extensions from the water hose Connecting the appliance The pump cap is not fully screwed in Ensure that the pu...

Страница 46: ...possible place large and small items of laundry together in the drum Different sized items of laundry distribute themselves better during the spin cycle Foam detection system switches on a rinse cycle if foam build up is too high Not a fault no action required No water is visible in the drum Water is below the visible area Not a fault no action required Do not add any extra water to the appliance ...

Страница 47: ...rent sized items of laundry distribute themselves better during the spin cycle Start the 单脱水 programme The spin programme does not start Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped The unbalanced load detection system has interru...

Страница 48: ...ect the programmes that are suitable for the type of fabric Detergent or fabric softener drips off the seal and collects on the door or in the seal fold Too much detergent fabric softener in the detergent drawer When dosing liquid detergent and fabric softener observe the marking in the detergent drawer and do not dose above this The spin result is not satisfactory The laun dry is too wet too damp...

Страница 49: ... the laundry Brush out the laundry after washing and drying HomeConnect is not working correctly Different causes are possible Go to www home connect com No connection to the home network Wi Fi is switched off Activating Wi Fi on the appliance Page 35 Wi Fi is activated but a connection to your home net work cannot be established 1 Ensure that the home network is available 2 Reconnect the applianc...

Страница 50: ...oting Odours have formed in the appliance Humidity and detergent residue may promote the formation of bacteria Cleaning the drum Page 37 If you are not using the appliance leave the door and detergent drawer open so that residual water can evaporate ...

Страница 51: ...moving the appliance Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home com 1 Turn off the water tap 2 Empty the water inlet hose 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the water Cleaning the drain pump Page 39 6 Detach the hoses 19 2 Inserting the transit bolts Secure the app...

Страница 52: ...ic equipment WEEE The guideline determ ines the framework for the return and recycling of used appliances as applicable throughout the EU 20 Customer Service If you have any queries on use are unable to rectify faults on the appli ance yourself or if your appliance needs to be repaired contact Cus tomer Service Detailed information on the warranty period and terms of warranty in your country is av...

Страница 53: ... 50 Hz Minimum in stallation protec tion 10 A Nominal power 2100 W 1 Depending on the appliance spe cifications Water pressure Minimum 100 kPa 1 bar Maximum 1000 kPa 10 bar Length of the wa ter inlet hose 120 cm Length of the wa ter outlet hose 150 cm Length of the power cable 210 cm Permissible oper ating conditions in accordance with GB T 4288 Ambient tem perature 0 40 C not freez ing Relative h...

Страница 54: ...ximum allow able values of grades of energy efficiency and water efficiency for household electric washing machines GB 4706 24 Safety of house hold and similar electrical appli ances Particu lar requirements for washing ma chines GB T 4288 Household and similar electrical washing ma chines GB 19606 Noise limit values for household and similar elec trical appliances ...

Страница 55: ......

Страница 56: ...lso on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001653197 9001653197 011018 en 总经销商博西家用电器中国有限公司地址 ...

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