Fault diagnosis
2017-05-22 / DIS 113_58300000186503_ara_en_c
Copyright by BSH Hausgeräte GmbH
Page 39 of 85
Fault
Possible cause
Troubleshooting
Damaged washing / grease
Due to grease
Effect of skin grease, sun oil, cosmetics or
minerals from thermal baths (swimwear)
► Observe the amount of oil and cream used.
► Advise customer:
Observe correct dosage, temperature and detergent.
Also run prewash programme
Damaged washing / colour fading
Colour fading on the washing.
Mechanical stress on the washing
► Colour fading on denim is caused by mechanical stress. This stress occurs when
the washing is used or washed
► Example:
► Treatment:
► The only option is to redye the washing.
► Prevention:
► This stress can be greatly reduced during the wash cycle by using the correct
detergent and the correct wash programme and by closing zips and pulling the
washing to the left.
Damaged washing / elastane content
Elastane content of the washing dis-
coloured or damaged.
Bleaching agents / fabric softeners were
used
► Observe washing labels
► Unsuitable wash programme
► Unsuitable drying cycle
Washing damaged by grease
Effect of skin grease, sun oil, cosmetics or
minerals from thermal baths (swimwear)
► Observe correct temperature and dosage