Fault diagnosis
2017-05-22 / DIS 113_58300000186503_ara_en_c
Copyright by BSH Hausgeräte GmbH
Page 33 of 85
Fault
Possible cause
Troubleshooting
Does not use fabric softener with extra
rinse
Laundry does not smell fresh
Bug in the software. If
extra rinse
is se-
lected after a programme preceded by fab-
ric softener dispensing, fabric softener will
not be added.
► We are working on a solution
Aquastop valve / solenoid valve mechani-
cally blocked (always open).
► Replace Aquastop valve / solenoid valve.
Water level sensor mechanically blocked.
► Replace water level sensor.
Water level sensor does not switch or
switches after a delay.
► Replace water level sensor.
Sensor hose leaking
► Check sensor hose for blockage or replace.
Flow sensor mechanically blocked.
► Replace flow sensor.
► Insert flow sensor correctly.
Module defective (Aquastop valve /
solenoid valve permanently actuated).
► Replace power module.
Earth fault / short-circuit in the cable har-
ness (supply line to Aquastop valve /
solenoid valve).
► Measure insulation resistance / resistance of the lines in the cable harness.
0
Measure insulation resistance / resistance of a line too low
► Replace cable harness.
Interruption in the cable harness (supply
line to water level sensor / flow sensor)
(R00)
► Replace cable harness.
Water runs in constantly.
Water pressure too low
► Optimum water pressure in the mains must be between 100-1000kPa (1 to 10bar).
When the tap is turned on, the flow rate must be at least 8 l / min). If the water
pressure is more than 10 bar (10 at.), a pressure reducing valve must be installed.
► See operating instructions
Water-conducting component leaking
► Replace water-conducting component.
Detergent dispenser blocked
► Clean detergent dispenser.
Water leakage.
Water runs in constantly (appliance over-
flows)
► Check that inlet valve functions, if required replace.
► Check sensor hose for blockage or clean.
Sensor system blocked
► Cleaning hose from the sensor system
► Cleaning the sensor system housing
Takes too much water.
Water runs in constantly
► Check sensor system (hose) for leaks, if required replace
Water jet deflected by burr on the upper
part of the detergent dispenser
► Clean upper part of detergent dispenser.
► Remove burr.
Takes fabric softener immediately.
Too much fabric softener dosed (siphon
drains fabric softener dispenser early)
► Refer customer to mark (Max) in the fabric softener compartment.