Fault diagnosis
2017-05-22 / DIS 113_58300000186503_ara_en_c
Copyright by BSH Hausgeräte GmbH
Page 36 of 85
4.2
Result faults
Fault
Possible cause
Troubleshooting
No draining: drain pump or outlet hose
blocked.
► Clean drain pump or outlet hose.
► Check drain pump and replace if required.
Check alignment of appliance.
► Align appliance with a spirit level.
Drum underloaded.
Uneven distribution of the load causes the
spin cycle to stop.
► Advise customer of correct load/capacity.
Imbalance system defective
E:59 in error memory
E:57 in error memory
► Remove 3D sensor.
► Remove 3G sensor.
► Run motor test programme.
► Check electrical connection
► See the technical information assigned to the appliances [ 58300000179405]
► 3D sensor not functioning, replace.
► 3G sensor not functioning, replace.
► Replace motor electronics and/or power module.
0
► Do not replace BLDC motor
Water level sensor defective.
► Run test programme for water level sensor.
► Replace water level sensor.
Appliance is not spinning adequately
Poor spin/no spin
Shock absorber defective.
► Check shock absorber.
► Replace shock absorber.