19
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate containing these numbers
can be found on the right-hand side of the oven door. You can
make a note of the numbers of your appliance and the
telephone number of the after-sales service in the space below
to save time should it be required.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained service
technicians who carry original spare parts for your appliances.
Energy and environment tips
Here you can find tips on how to save energy when baking and
roasting and how to dispose of your appliance properly.
Environmentally-friendly disposal of waste
Dispose of packaging with the environment in mind.
Saving energy
■
Preheat the oven only if this is required by a recipe or is
indicated in the tables.
■
Use dark, lacquered or black enamel baking tins. These are
more efficient at absorbing heat.
■
Keep the oven door closed during cooking, baking and
roasting cycles.
■
When baking several cakes, these should be preferably
baked one after the other. The oven will still be hot, thereby
reducing the cooking time for the second cake. Two
rectangular baking tins can be placed side-by-side.
■
For long cooking times, the oven may be turned off
10 minutes prior to the specified time, allowing the item to
continue to cook but taking advantage of the oven's residual
heat.
Eco hot air function
Using the eco
’
hot air function, significant energy savings can
be made cooking dishes on one level. The cooking, baking and
roasting cycles do not require preheating.
Notes
■
So that the energy-saving function works efficiently, the dish
should be placed in a cold and empty oven.
■
During the roasting cycle, the oven door should only be
opened whenever really necessary, for example, to turn food
over. In the chapter “Tables and suggestions“, there are
advice and suggestions on baking and roasting.
Table
The following table shows the selection of dishes suitable for
the energy-saving function. The table gives details of suitable
temperature settings, accessories and heights for each dish.
The temperature and the cooking time can change depending
on quantity, condition and the quality of food. Thus, the values
given in the table are approximate. We recommend beginning
with the lowest value. Items will be more evenly browned at a
lower temperature. If the result is not as expected, use a higher
temperature setting next time.
Type of heating =
’
Hot air eco
E no.
FD no.
After-sales service
O
GB
0844 8928979
Calls from a BT landline will be charged at up to
3 pence per minute. A call set-up fee of up to 6 pence
may apply.
IE
01450 2655
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
This appliance is identified according to the Waste
Electrical and Electronic Equipment Directive WEEE
2002/96/EC. This directive defines the framework for
the recycling and reuse of appliances used in EU
territory.
Accessory
Level
Temperature
in °C
Cooking time,
minutes
Cakes and confectionery
Easy sponge cake
wire shelf + rectangular baking tin
2
170-180
55-65
Butter sponge cake
wire shelf + rectangular baking tin
2
150-160
75-85
Tart base
flat oven tray
3
180-200
30-45
Fruit tart, ( ex. cherry)
metal springform tin, Ø 26 cm
2
160-180
50-60
Flat yeast cake
flat oven tray
3
160-170
30-40
Marble cake
wire shelf + rectangular baking tin
2
160-170
100-110
Savoy cake
wire shelf + baking tin
2
150-160
85-95
