D6412/D4412 Operation and Installation Guide
D6412/D4412
Page 63
© 2003 Bosch Security Systems
45349E
Troubleshooting
16.0 Troubleshooting
16.1
Introduction
Bosch Security Systems provides this guide to help you troubleshoot panel problems. To prevent problems from occurring,
read the preceding sections of this guide and the D6412/D4412 Program Entry Guide (P/N: 45351) to verify the panel is
correctly installed and programmed. Explanations of the problems (causes) and solutions are included in the following
charts.
16.1.1
Arming Issues
Problem
Cause
Solution
Entered valid passcode
to arm an area, but the
area does not arm.
No points are programmed for that area; user
does not have appropriate authority level to
arm system.
•
Add a minimum of one point to
each area.
•
Make sure all users who should be
able to arm/disarm the system
have the appropriate authority
level. See Authority Level
Configuration in the D6412/D4412
Program Entry Guide
(P/N: 45351).
Cannot tell if my panel
is Part On armed or
Part 2 armed.
Command Center does not display which Part
On arming feature is currently in use. There is
no solution. The user who turns on the system
must know which keys were pressed (Cmd 2 is
Part On; Cmd 3 is Part 2 On). This only affects
panels with Firmware v1.03 or lower.
N/A
Armed my panel All
On, but it keeps
changing to Part On all
by itself.
All On – No Exit arming option is enabled.
When the panel was armed, nobody faulted an
Exit Delay Point; therefore, the panel did not
arm those internal points.
To disable this feature, see the
D6412/D4412 Program Entry Guide
(P/N: 45351), Global Open/Close
Options, Arming Options 1
(Nibble 0258).
16.1.2
Point Issues
Problem
Cause
Solution
Trouble on keyswitch
point and it will not
clear. Point is restored
to normal condition.
Swinger Bypass may be enabled on this point
index. The point will not restore until the
Swinger Bypass condition restores.
Arm and disarm panel to clear current
trouble. To prevent this in the future,
check the keyswitch point index
programming and make sure Swinger
Bypass
feature is disabled.
Independent Zone
Controller does not
generate a “point fault”
on command center
when it’s disarmed.
9000 Series panels show
a point fault during this
condition.
This is normal panel operation.
N/A
Command center shows
Point 1 as faulted even
though the 1K EOL
resistor is in place.
EOL Resistor Value Nibble (Nibble 1026) is
programmed for 1K EOL resistors, and Point 1
always requires a 2.2K EOL resistor.
Replace the 1K EOL resistor on Point 1
with a 2.2K EOL resistor.
No output after
alarming a point.
N/A
Review the following sections in the
D6412/D4412 Program Entry Guide
(P/N: 45351): Outputs, and Point Index
Configuration, Point Index Option 2.