Magnetics that count
BOGEN Magnetics GmbH
· Potsdamer Straße 12 - 13 · 14163 Berlin · Germany
Fon +49 (0) 30 81 00 02 - 0 · Fax +49 (0) 30 81 00 02 - 60 · [email protected] · www.bogen-magnetics.com
AKS17 ins
tallation and oper
ation ins
truction manual (2021/06/16)
13/14
Fault / Error Message
Possible cause
Measures
Could not connect the sensor. Failed
communication to BiSS master, check the
connected interface.
Cables are not connected correctly.
Please check the cables to the adapter and to the
sensor.
Another program maybe using the adapter.
Please close any other application that may use
the adapter. If the problem still exists perform a
PC restart.
Could not connect the sensor. BiSS
communication failed. Check wire connection and
power supply.
Another program maybe using the adapter.
Please close any other application that may use
the adapter. If the problem still exists perform a
PC restart.
Not enough power supply for the adapter.
Please make sure that the PC can provide
enough power on the USB port. If not, you have to
provide external power.
Contacts are poorly shielded.
Use shielded cables and ensure proper
contacting.
Install FTDI interface driver.
The adapter driver is not installed.
Please install the corresponding driver to your
adapter. If the problem still exists a restart maybe
necessary.
Calibration failed, rotation speed is too slow for
calibration.
Velocity or duration are not high enough.
Increase velocity or calibration duration.
Calibration failed, rotation speed is too fast for
calibration.
Velocity or duration exceed the limits.
Decrease velocity or calibration duration.
Calibration succesful but rotation speed is too
slow to acquire one complete turn.
A full scale calibration was not performed.
This warning can be ignored when the user
is not using the full scale measurement area.
Otherwise it is recommended to repeat the
calibration with higher velocity or higher duration
and cover all the scale.
Calibration failed, invalid calibration data cycle
count.
Very noisy environment.
Please make sure that the cables are shielded
and that there is no interference in your
application.
The magnetic poles are damaged in some
places.
Replace the magnetic nonius scale.
Please check the air gap between the sensor and
the magnetic scale. The air gap must be 0.4 mm.
The sensor position is out of tolerance.
Please verify the air gap and X, Y mechanical
position of the sensor to match the tolerance
discussed in installation tolerance.
Please check X, Y position of the sensor on the
magnetic scale or the optimum calibration.
Nonius calibration failed. Please reposition the
sensor and press “Retry”.
The sensor position is out of tolerance.
Please verify the air gap and X, Y mechanical
position of the sensor to match the tolerance
discussed in installation tolerance.
Very noisy environment.
Make sure that the cables are shielded and that
there is no interference in your application.
The magnetic poles of the scale are damaged
in some places.
Replace the magnetic nonius scale.
Could not connect the sensor. Unable to detect
the slave. Please connect compatible AKS17.
Wrong sensor.
Make sure that the sensor option matches your
sensor.
Analog parameters are all 0 and in the error
textbox you have the following message: “The
analog electrical phase error is very big. Please
check the current sensor configurations and
positions.”
The sensor is badly positioned. The software
and the sensor cannot calibrate this big error.
Reposition the sensor acording to the datasheet.
Make sure that the master mark on the sensor is
aligned with the master track on the ring.
You have good analog calibration but bad nonius
calibration.
Wrongly aligned sensor to the ring.
Make sure that the master mark on the sensor is
aligned with the master track on the ring.
Wrong ring size.
Make sure that the ring matches the “Size” para-
meter.
