Boca Systems Complete IDE Series, Руководство пользователя

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Complete IDE Series: IDE200
Appendix B: Servicing Your Boca Product
If your IDE200 requires service, first contact the authorized dealer from whom
you purchased the IDE200. If the dealer is unable to assist you, and you must
contact Boca Research, Inc., please follow the instructions below.
Our electronic BBS is available 24 hours a day at (407) 241-1601 and will
support data transmission speeds up to 28.8Kbps with settings of N, 8, 1. If
you have a modem, the BBS may be helpful (especially during off hours) if you
have a question about product settings or compatibility, or if you wish to
download driver software or utilities.
If the Troubleshooting section (Appendix A) did not resolve your problem,
you may call our technical support staff for assistance. If you have not
referred to the Troubleshooting section, there’s a good chance the solution to
your problem is there.
NOTE: CALLING TECHNICAL SUPPORT WITHOUT COMPLETE AND
ACCURATE INFORMATION CONCERNING YOUR PROBLEM MAY BE
BOTH TIME-CONSUMING AND FRUSTRATING FOR YOU.
1. When calling Boca Research Technical Support, have the following
information available:
• Board name and part number (located on the board)
• Computer manufacturer
• Computer model
• Peripherals in system
• Operating system and version
If you suspect a problem with a specific program or software package, make
note of the name, version or release number, and manufacturer of the
software.
2. Call Boca Research Technical Support Department between the hours of 8:00
a.m. and 6:30 p.m. EST Monday through Friday at (407) 241-8088. A
technical support specialist will be available to discuss the problem(s) you
are experiencing.