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HawkEye 5500 Installation Guide - 6/23/2020

Appendix B – Troubleshooting

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© 2020 Blue Sky Network, All Right Reserved.

Sub commands can be accessed using the ‘:’ as a separator. For example. ‘GSM.APN:internet.t-
mobile.com’ will set the APN to ‘internet.t-mobile.com’.

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Содержание HawkEye 5500

Страница 1: ...HawkEye 5500 Install Guide Version 3 4 BSN 300503 ...

Страница 2: ...HawkEye 5500 Installation Guide 6 23 2020 Notice Page 2 of 37 2020 Blue Sky Network All Right Reserved ...

Страница 3: ... information and specifications in this document are subject to change without notice Nothing in this document is intended to create addi tional or separate warranties or guarantees Blue Sky Network 5333 Mission Center Rd 220 San Diego CA 92108 Phone 1 858 551 3894 Fax 1 858 225 0794 E support blueskynetwork com W www blueskynetwork com 2020 Blue Sky Network All Right Reserved ...

Страница 4: ...ial Release 15 Feb 2020 1 1 CR Update diagnostic section to match new commands 17 Feb 2020 3 0 CR Added wiring diagrams to appendix C 18 Feb 2020 3 1 CR Added photos and expanded installation requirements 15 Jun 2020 3 2 CR Updated wiring diagrams 16 Jun 2020 3 3 CR Changed behavior of waypoint LED 23 Jun 2020 3 4 CR Grammar corrections added note about SOS pins led behavior ...

Страница 5: ... 10 Control Panel Description 11 Powering unit on via front pannel 11 Sending a waypoint 11 Activating Deactivating Emergency via front pannel 11 Bottom Panel Description 12 Mounting Installation 13 Installation Equipment 13 Location Requirements 14 Location Suggestions 14 Mounting 14 Mounting with Just Unit 15 Mounting with Bracket 15 Installation Procedure 16 Step 1 Install Battery SIM 16 Step 2...

Страница 6: ...y Switch 21 Step 6 Digitial Analog Input OUTPUT 1 Wire RS 232 21 Step 7 Attach Speaker Output 21 First Power On Procedure 22 Activate Unit 22 Power On Unit 22 Configure Unit 23 Confirm Unit Status 23 Power OFF Unit 23 Replacing the SIM 24 Configure cellular settings 24 Replacing or Removing the Battery 25 Appendix A FAQ 26 Appendix B Troubleshooting 27 DIAGNOSTIC TESTS 27 Perform a Full system tes...

Страница 7: ...HawkEye 5500 Installation Guide 6 23 2020 Revision History Page 7 of 37 2020 Blue Sky Network All Right Reserved Appendix C Cable Diagrams 29 Support 36 ...

Страница 8: ...tion are based on the desired configuration for each unit Parts may be purchased separately and custom cable lengths can be specified during ordering Please contact us for more information about available accessories and installation kits The list below describes some of the most common options available in the kit or purchased Power cable assembly o Pigtail 2 foot length Audio cable assembly Opti...

Страница 9: ...is acceptable for typically installations If a longer length is needed you can order the cables made to the appropriate length additional charge may apply or extend the cables by cutting the middle of the cable harness and applying soldered or solderless e g crimped extensions Please ensure that extension wire is the same or thicker gauge wire to prevent possible issues with wire overheating ...

Страница 10: ...ound 8 1 Wire RFID Interface 9 RS 232 OUT 10 RS 232 IN 4 Audio Out 1 10 32 VDC Power 2 Speaker 3 Speaker 4 Ground 5 OBD Vehicle Interface 1 Single Wire CAN GMW 3089 2 SAE J1850 Bus 3 MS CAN High 4 Chassis Ground 5 Signal Ground 6 CAN J 2234 High 7 ISO 9141 2 K Line 8 SAE J1850 Bus 9 MS CAN Low 10 CAN J 2243 Low 11 ISO 9141 2 L Line 12 Battery Power 6 Power Ignition 1 10 32 VDC IN 2 Power Ground 3 ...

Страница 11: ...diately SENDING A WAYPOINT To send a waypoint simply press the yellow waypoint button until you hear the beep The transmit pending light will then light up and the unit will immediately attempt to transmit a waypoint message ACTIVATING DEACTIVATING EMERGENCY VIA FRONT PANNEL 1 Power Charging Button LED Green Power On Good Yellow Battery 50 Red Battery 15 Red Blink Battery too Low to Run Pink Blink...

Страница 12: ...gency message has been registered as received by SkyRouter To deactivate emergency press and hold the button until you hear the beep NOTE It may take up to 5 seconds of holding the emergency button to deactivate the emergency NOTE Once the emergency has been activated transmission of the initial emergency message cannot be canceled BOTTOM PANEL DESCRIPTION The bottom panel of the unit contains the...

Страница 13: ...tach and detach the unit The mounting plate provides strap guides as well as screw locations for complete secure installation INSTALLATION EQUIPMENT The following equipment will be useful to have on hand during installation but may not all be necessary to complete installation Wire ties i e zip ties Wire crimper tool 18 gauge wire of various colors Crimp wire splices T tap wire splices Plastic tri...

Страница 14: ... buttons may not accidentally be triggered Care should be taken to locate the unit where the rear connectors are not in contact with any other object that may put stress on the connectors or the wires directly coming out of them Care should be taken to locate the unit where the antennas cables do not exceed their bend radius limit Care should be taken to route cabling and wires through locations w...

Страница 15: ...wkEye 5500 has an optional mounting bracket that allows for the bracket to be secured to the vehicle using screws or tie straps The unit then clips into the bracket for easy installation and removal The bottom plate also provides a good surface to utilize other adhesives like Velcro NOTE There is limited room between the bottom of the bracket and the bottom of the unit Ensure that you utilize low ...

Страница 16: ... of the unit and insert the battery with orientation described on the battery carrier The unit will briefly power on to indicate proper installation of the battery For more information about battery operation see Replacing or Removing the Battery While the battery door is removed install the SIM if necessary Unless otherwise specified in your order the HE5500 will come with a global SIM already in...

Страница 17: ...switched power No current is pulled through this line as it is used for powering off and on the unit with the vehicle This PIN must be powered in order for the unit to remain on As soon as power is lost the unit will begin its shutdown timer There are typically two types of switched power in a vehicle each with their own benefits and drawbacks Ignition Power Power that is only turned on when the e...

Страница 18: ... not only prevent accidental loosing but also as an indicator of tampering Tamper indicator comes in all forms but we suggest a highly visible orange color like Cross Check Tamper Proof Torque Mark EXTERNAL ANTENNA REQUIREMENTS Listed below are the external antenna requirements for the HawkEye 5500 Blue Sky Network can provide antenna kits for most scenarios Please contact us if you have any quest...

Страница 19: ...there may be from 1 to 3 satellites in view with varying locations in the sky at times as low as the horizon NOTE Transmission from the antenna may be affected by and can affect the operation of other systems It is the operator s responsibility to evaluate the location for any possible RF interference The antennas should be positioned at least 12 inches 0 30 meter from any L band antennas particul...

Страница 20: ...ng connector type for your installation please contact us so we can provide a replacement cable or direct you to an appropriate adapter cable PASSENGER VEHICLES To install into passenger vehicles locate the OBD port near the driver footwell typically Firmly press the cable into the receptacle Connect the other end of the cable into the appropriate port on the HE5500 COMMERCIAL VEHICLES To install ...

Страница 21: ...ts please give us a call so we can advise on appropriate wiring for alternative switch STEP 6 DIGITIAL ANALOG INPUT OUTPUT 1 WIRE RS 232 The HawkEye 5500 can take in signals from various sensors aboard the vehicle This functionality can be tied to custom events and behaviors using the Blue Sky Network Smart Events feature The unit has support for analog sensors e g fuel level temperature and digit...

Страница 22: ...ing your request https blueskynetwork com contact activate service POWER ON UNIT When powering on the HawkEye 5500 it is important to have the vehicle in a position to acquire good signal strength to speed up the time it will take for the device to acquire its first satellite GPS lock The unit can power on in two ways Via sense of ignition power through the wiring harness Via manual press of the f...

Страница 23: ...firm the operational status of the unit locally NOTE HawkEye Link application must be utilized to complete setup if utilizing a different SIM than the one provided by Blue Sky Network POWER OFF UNIT When you want to turn the unit off press the power button or remove ignition power The power LED will turn purple and the unit will attempt to send a Power Off Ignition Off event and all remaining stor...

Страница 24: ...battery door and then remove the battery Press in on the SIM card and release it to have the SIM card pop out Insert the replacement SIM card with the proper orientation and press in to lock the SIM in place To complete setup configure the APN username and password through the HawkEye Link Bluetooth application CONFIGURE CELLULAR SETTINGS If you chose to use a different SIM than one provided by Bl...

Страница 25: ... The unit can operate without the battery in conditions that are outside of the battery s environmental range or if they are not desired Please be aware that with the battery removed some features may take longer to startup upon application of power Please note that if the battery is inserted incorrectly the unit will not function until the direction of the battery is fixed NOTE While the battery ...

Страница 26: ...en attempt to power on the device again When charging the charging LED light will change from red to yellow to green to indicate that it has passed 15 charged and 50 charged The power light will stay solid green when unit is fully charged Q The HawkEye 5500 turns on the power LED flashes and then it turns off A Try charging your HawkEye 5500 device When the HawkEye 5500 battery is too low it will ...

Страница 27: ...end the test issue TEST command again READ DIAGNOSTIC SYSTEM INFORMATION The unit is capable of outputting diagnostic information over Bluetooth connection or cellular connection using SMS CONNECTING TO BT COMMAND SERVER To connect to the Bluetooth command server connect the HawkEye Link application or the appropriate client specific application Navigate to settings and scroll down to Command Serv...

Страница 28: ...e 6 23 2020 Appendix B Troubleshooting Page 28 of 37 2020 Blue Sky Network All Right Reserved Sub commands can be accessed using the as a separator For example GSM APN internet t mobile com will set the APN to internet t mobile com ...

Страница 29: ...APPENDIX C CABLE DIAGRAMS Cable diagrams can be created for specific installations upon request Please do not hesitate to contact us if you have a need for more extensive diagrams Blue Sky Network can make cables too If you would like we can produce cables based on your installation needs Please contact us for more details ...

Страница 30: ...HawkEye 5500 Installation Guide 6 23 2020 Appendix C Cable Diagrams Page 30 of 37 2020 Blue Sky Network All Right Reserved ...

Страница 31: ...HawkEye 5500 Installation Guide 6 23 2020 Appendix C Cable Diagrams Page 31 of 37 2020 Blue Sky Network All Right Reserved ...

Страница 32: ...HawkEye 5500 Installation Guide 6 23 2020 Appendix C Cable Diagrams Page 32 of 37 2020 Blue Sky Network All Right Reserved ...

Страница 33: ...HawkEye 5500 Installation Guide 6 23 2020 Appendix C Cable Diagrams Page 33 of 37 2020 Blue Sky Network All Right Reserved ...

Страница 34: ...HawkEye 5500 Installation Guide 6 23 2020 Appendix C Cable Diagrams Page 34 of 37 2020 Blue Sky Network All Right Reserved ...

Страница 35: ...HawkEye 5500 Installation Guide 6 23 2020 Appendix C Cable Diagrams Page 35 of 37 2020 Blue Sky Network All Right Reserved ...

Страница 36: ...rt Page 36 of 37 2020 Blue Sky Network All Right Reserved SUPPORT Please do not hesitate to contact us either via email or phone For self help please visit https blueskynetwork com support for more information Thank you for choosing Blue Sky Network ...

Страница 37: ...on Guide 6 23 2020 Support Page 37 of 37 2020 Blue Sky Network All Right Reserved Blue Sky Network 5333 Mission Center Rd Suite 220 San Diego CA 92108 Phone 1 858 551 3894 E support blueskynetwork com W www blueskynetwork com ...

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