HawkEye 5500 Installation Guide - 6/23/2020
Appendix A - FAQ
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APPENDIX A - FAQ
We’ve compiled a list of frequently asked questions and answers here. If you still can’t resolve your issue,
please contact Blue Sky Network Technical Support and we’ll be happy to help!
Q
The HawkEye 5500 won’t turn on.
A
Try fully charging your HawkEye 5500 (at least 4.5 hours) and then attempt to power on
the device again. When charging, the charging LED light will change from red to yellow to
green to indicate that it has passed 15% charged and 50% charged. The power light will
stay solid green when unit is fully charged.
Q
The HawkEye 5500 turns on, the power LED flashes, and then it turns off.
A
Try charging your HawkEye 5500 device. When the HawkEye 5500 battery is too low, it
will turn itself off automatically.
Q
The HawkEye 5500 turns on but the power LED is flashing purple only.
A
The unit has experienced a hardware or software failure. Please contact us to further
troubleshoot the issue.
