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Warranty and Service Contact Information
Non-Warranty Service
Should your service not be covered by warranty, service will be completed and
payment will be required without notifi cation or estimate of the expense unless the
expense exceeds 50% of the retail purchase cost. By submitting the item for service
you are agreeing to payment of the service without notifi cation. Service estimates
are available upon request. You must include this request with your item submitted
for service. Non-warranty service estimates will be billed a minimum of ½ hour of
labor. In addition you will be billed for return freight. Horizon accepts money orders
and cashier’s checks, as well as Visa, MasterCard, American Express, and Discover
cards. By submitting any item to Horizon for service, you are agreeing to Horizon’s
Terms and Conditions found on our website http://www.horizonhobby.com/content/
service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the
country of use and ownership. If received, a non-compliant Product will
not be serviced. Further, the sender will be responsible for arranging
return shipment of the un-serviced Product, through a carrier of the
sender’s choice and at the sender’s expense. Horizon will hold non-
compliant Product for a period of 60 days from notifi cation, after which it
will be discarded.
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Country of Purchase
Horizon Hobby
Contact Information
Address
United States of America
Horizon Service Center
(Repairs and Repair Requests)
servicecenter.horizonhobby.com/RequestForm/
1608 Interstate Drive
Champaign, IL 61822
Horizon Product Support
(Product Technical Assistance)
[email protected]
877-504-0233
Sales
[email protected]
800-338-4639
European Union
Horizon Technischer Service
Hanskampring 9
D 22885 Barsbüttel, Germany
Sales: Horizon Hobby GmbH
+49 (0) 4121 2655 100
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