EN
Troubleshooting Guide
Problem
Possible Cause
Solution
Helicopter power is lacking
Flight battery has low voltage
Fully charge the fl ight battery
Flight battery is old or damaged
Replace the fl ight battery
Flight battery cells are unbalanced
Fully charge the fl ight battery, allowing the charger time to balance the cells
Helicopter will not lift off
Transmitter settings are not correct
Check throttle and pitch curve settings and pitch control direction
Flight battery has low voltage
Fully charge the fl ight battery
Main rotor blades are installed backwards
Install the main rotor blades with the thicker side as the leading edge
The helicopter tail spins
out of control
Rudder control and/or sensor direction reversed Make sure the rudder control and the rudder sensor are operating in the correct direction
Tail servo is damaged
Check the rudder servo for damage and replace if necessary
Tail drive gears are damaged
Replace damaged gears.
Inadequate control arm throw
Check the rudder control arm for adequate travel and adjust if necessary
The helicopter wobbles in fl ight
Cyclic gain is too high
Decrease gain on the fl ight controller
Headspeed is too low
Increase the helicopter's head speed via your transmitter settings
and/or using a freshly charged fl ight pack
What this Warranty Covers
Horizon Hobby, LLC, (Horizon) warrants to the original purchaser that the product
purchased (the “Product”) will be free from defects in materials and workmanship at
the date of purchase.
What is Not Covered
This warranty is not transferable and does not cover (i) cosmetic damage, (ii)
damage due to acts of God, accident, misuse, abuse, negligence, commercial use, or
due to improper use, installation, operation or maintenance, (iii) modifi cation of or to
any part of the Product, (iv) attempted service by anyone other than a Horizon Hobby
authorized service center, (v) Product not purchased from an authorized Horizon
dealer, (vi) Product not compliant with applicable technical regulations, or (vii) use
that violates any applicable laws, rules, or regulations.
OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON MAKES NO OTHER
WARRANTY OR REPRESENTATION, AND HEREBY DISCLAIMS ANY AND ALL IMPLIED
WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES
OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. THE PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE
DETERMINED THAT THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF
THE PURCHASER’S INTENDED USE.
Purchaser’s Remedy
Horizon’s sole obligation and purchaser’s sole and exclusive remedy shall be that
Horizon will, at its option, either (i) service, or (ii) replace, any Product determined by
Horizon to be defective. Horizon reserves the right to inspect any and all Product(s)
involved in a warranty claim. Service or replacement decisions are at the sole
discretion of Horizon. Proof of purchase is required for all warranty claims. SERVICE
OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE PURCHASER’S
SOLE AND EXCLUSIVE REMEDY.
Limitation of Liability
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION OR COMMERCIAL
LOSS IN ANY WAY, REGARDLESS OF WHETHER SUCH CLAIM IS BASED IN
CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER
THEORY OF LIABILITY, EVEN IF HORIZON HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. Further, in no event shall the liability of Horizon exceed the
individual price of the Product on which liability is asserted. As Horizon has no
control over use, setup, fi nal assembly, modifi cation or misuse, no liability shall be
assumed nor accepted for any resulting damage or injury. By the act of use, setup or
assembly, the user accepts all resulting liability. If you as the purchaser or user are
not prepared to accept the liability associated with the use of the Product, purchaser
is advised to return the Product immediately in new and unused condition to the
place of purchase.
Law
These terms are governed by Illinois law (without regard to confl ict of law principals).
This warranty gives you specifi c legal rights, and you may also have other rights
which vary from state to state. Horizon reserves the right to change or modify this
warranty at any time without notice.
WARRANTY SERVICES
Questions, Assistance, and Services
Your local hobby store and/or place of purchase cannot provide warranty support
or service. Once assembly, setup or use of the Product has been started, you
must contact your local distributor or Horizon directly. This will enable Horizon
to better answer your questions and service you in the event that you may need
any assistance. For questions or assistance, please visit our website at www.
horizonhobby.com, submit a Product Support Inquiry, or call the toll free telephone
number referenced in the Warranty and Service Contact Information section to speak
with a Product Support representative.
Inspection or Services
If this Product needs to be inspected or serviced and is compliant in the country
you live and use the Product in, please use the Horizon Online Service Request
submission process found on our website or call Horizon to obtain a Return
Merchandise Authorization (RMA) number. Pack the Product securely using a
shipping carton. Please note that original boxes may be included, but are not
designed to withstand the rigors of shipping without additional protection. Ship via a
carrier that provides tracking and insurance for lost or damaged parcels, as Horizon
is not responsible for merchandise until it arrives and is accepted at our facility.
An Online Service Request is available at http://www.horizonhobby.com/content/
service-center_render-service-center. If you do not have internet access, please
contact Horizon Product Support to obtain a RMA number along with instructions
for submitting your product for service. When calling Horizon, you will be asked to
provide your complete name, street address, email address and phone number
where you can be reached during business hours. When sending product into
Horizon, please include your RMA number, a list of the included items, and a brief
summary of the problem. A copy of your original sales receipt must be included for
warranty consideration. Be sure your name, address, and RMA number are clearly
written on the outside of the shipping carton.
NOTICE:
Do not ship LiPo batteries to Horizon. If you have any issue with a LiPo
battery, please contact the appropriate Horizon Product Support offi ce.
Warranty Requirements
For Warranty consideration, you must include your original sales receipt verifying the
proof-of-purchase date. Provided warranty conditions have been met, your Product
will be serviced or replaced free of charge. Service or replacement decisions are at
the sole discretion of Horizon.
Limited Warranty
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