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EN
Warranty and Service Contact Information
Country of
Purchase
Horizon Hobby
Contact Information
Address
United States
of America
Horizon Service Center
(Repairs and Repair
Requests)
servicecenter.horizonhobby.
com/RequestForm/
4105 Fieldstone Rd
Champaign, Illinois,
61822 USA
Horizon Product
Support
(Product Technical
Assistance)
productsupport@
horizonhobby.com
877-504-0233
Sales
[email protected]
800-338-4639
United Kingdom
Service/Parts/Sales:
Horizon Hobby Limited
sales@horizonhobby.
co.uk
Units 1–4 , Ployters Rd,
Staple Tye
Harlow, Essex,
CM18 7NS,
United Kingdom
+44 (0) 1279 641 097
Germany
Horizon Technischer
Service
[email protected] Christian-Junge-Straße 1
25337 Elmshorn,
Germany
Sales: Horizon Hobby
GmbH
+49 (0) 4121 2655 100
France
Service/Parts/Sales:
Horizon Hobby SAS
infofrance@
horizonhobby.com
11 Rue Georges Charpak
77127 Lieusaint, France
+33 (0) 1 60 18 34 90
Warranty Requirements
For Warranty consideration, you must include your original sales receipt verifying the
proof-of-purchase date.
Provided warranty conditions have been met, your Product will be
serviced or replaced free of charge. Service or replacement decisions are at the sole discretion
of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service will be completed and
payment will be required without notification or estimate of the expense unless the
expense exceeds 50% of the retail purchase cost.
By submitting the item for service
you are agreeing to payment of the service without notification. Service estimates are available
upon request. You must include this request with your item submitted for service. Non-warranty
service estimates will be billed a minimum of ½ hour of labor. In addition you will be billed for
return freight. Horizon accepts money orders and cashier’s checks, as well as Visa, MasterCard,
American Express, and Discover cards. By submitting any item to Horizon for service, you are
agreeing to Horizon’s Terms and Conditions found on our website http://www.horizonhobby.com/
content/service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the country of use
and ownership. If received, a non-compliant Product will not be serviced. Further, the
sender will be responsible for arranging return shipment of the un-serviced Product,
through a carrier of the sender’s choice and at the sender’s expense. Horizon will
hold non-compliant Product for a period of 60 days from notification, after which it
will be discarded.
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