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TROUBLESHOOTING
HELP RESOURCES
Verathon
®
provides an extensive array of customer service resources, described in the table below.
RESOURCE
DESCRIPTION
In‑service CD or USB
The CD or USB flash drive included with your system provides instructions
for using the instrument.
Onboard training modules
Training modules installed on your BladderScan are available by pressing the
Tutorial
button
from the Home screen.
Phone and Email Support
Please refer to
verathon.com/support
for a list of phone numbers and
locations. To request information on our products, or to schedule an on‑site
demo, please fill out the form found at
verathon.com/contact‑us
DEVICE REPAIR
The BladderScan BVI 9400, probe, and battery charger/wireless hub are completely sealed. There are no
user‑serviceable components. Verathon does not make available any type of circuit diagrams, component parts
lists, descriptions, or other information that would be required for repairing the device and related accessories.
Premium warranty customers have access to a loaner unit and free shipping options that vary according to
the service plan.
If you have any questions, please contact your local Verathon representative or Verathon Customer Care.
WARRANTY
Verathon
®
products and software are warranted against defects in material and workmanship according to
the
Terms and Conditions of Sale
. This limited warranty applies for one (1) year from the date of shipment
from Verathon and applies only to the original purchaser of the system. Warranty coverage applies to the
following system components:
• BladderScan console
• BladderScan probe
• Battery Charger/Wireless Hub
Additional reusable components purchased either singularly or as a part of a system are warranted separately.
Consumable items are not covered under this warranty.
For more information about your warranty or to purchase a Premium Total Customer Care
SM
warranty
that extends the limited warranty on your system, please contact Verathon Customer Care or your local
representative.
Содержание BVI 9400
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