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User guide
Advanced Wi-Fi connection settings
Setting
Description
Network notification
Turn on this switch to receive a notification when your device is within
range of a public Wi-Fi network.
Install certificates
Tap this option to install digital certificates that can identify your device
when, for example, your device connects to VPN or a Wi-Fi network.
Wi-Fi Direct
Tap this option to connect with available Wi-Fi Direct compatible devices.
WPS Pin Entry
Tap this option to enter the PIN for the Wi-Fi Protected Setup feature.
Review saved networks
Tap to set the frequency band. When you set the band to 5 GHz, your device connects to access points on the 5-GHz band
only. When set to 2.4 GHz, your device connects to access points on the 2.4-GHz band only. When set to automatic, your
device tries to connect to the band with the stronger signal strength.
1. Swipe down from the top of the screen.
2. Tap
>
Network & Internet
>
Wi-Fi
.
3. If necessary, turn on the switch.
4. Tap
Saved networks
.
Troubleshooting: Wi-Fi connections
I can’t connect to a Wi-Fi network
Start by checking the following:
•
Verify that Wi-Fi is turned on. Swipe down from the top of the screen. Tap
>
Network & Internet
>
Wi-Fi
. Check that
the switch is turned on.
•
Try turning aeroplane mode on and off. Please see
Turn on aeroplane mode
.
•
Check that your password for the Wi-Fi network is correct.
•
Turn off your device, and then turn it on again.
•
Delete the information used to connect to the Wi-Fi network, and then try to connect again. Please see
Delete a saved
Wi-Fi network
.
•
Verify that mobile hotspot mode is turned off. If mobile hotspot mode is on, your device can’t connect to a Wi-Fi network.
Swipe down from the top of the screen. Tap
>
Network & Internet
>
Tethering & Mobile Hotspot
. Check that the
Mobile Hotspot
switch is turned off.
•
Unplug your modem or router for 15 seconds, and then plug it in again.
•
Try connecting your device to another Wi-Fi network at another location. If you can connect to another Wi-Fi network,
the problem might be specific to the Wi-Fi network at the original location.
Settings
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