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724-746-5500 | blackbox.com
Appendix A: Troubleshooting
Possible Cause #2:
Scan type is eyemark-selected, but no PC is eyemark-selected.
Solution #2:
Set the proper scan type in OSD and determine which PCs are eye-
mark-selected.
Problem:
The OSD menu is not at the proper position.
Possible Cause:
The OSD menu has a fixed resolution and its size varies as
computer video resolution changes.
Solution:
Use the F4 function key (More/Position) to select the position of the
OSD menu on the screen. Choose from five options: upper-left (UL), upper-right
(UR), lower-left (LL), lower-right (LR), or middle (M).
Problem:
Keyboard strokes are shifted.
Possible Cause:
The computer was in the shifted state when last switched.
Solution:
Press both Shift keys on the keyboard.
Problem:
I forgot the password.
Solution:
Contact Black Box Technical Support at 724-746-5500
Problem:
The keyboard-mouse-monitor does not work.
Possible Cause:
The keyboard-mouse-monitor connectors at the local port
on the module are not active when the unit is connected to a ServTray with its
Centronics connector.
Solution:
Disconnect the Centronics connector from the tray, and the unit will
function as a standalone KVM module.
A.2 Contacting Black Box
If you determine that your 1-, 8-, or 16-Port EC with IP KVM Module is malfunc-
tioning, do not attempt to alter or repair the unit. It contains no user-serviceable
parts. Contact Black Box at 724-746-5500 or [email protected].
