20
19
PROBLEM
POSSIBLE CAUSE
SOLUTION
Some pieces of food
remain on top of the
slice/shred disc.
This is normal.
Slice or shred those piec-
es by hand or save for
another use, like soups
that will be pureed.
Soft cheese collects on
top of the slice/shred
disc.
The cheese was not cold
enough. The pressure ex-
erted on the pusher was
too great.
Be sure soft cheeses are
well chilled or place in
freezer until knife insert-
ed into cheese penetrates
about ½-inch. Remember
food pusher is to be used
as a guide; never exert
hard pressure on the food
pusher.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Jar bottom does not come
off of jar
A vacuum has been
formed.
Place the jar on the
blender and turn coun-
ter clockwise until jar is
released from the bottom
Liquid is leaking from
bottom of jar.
Gasket is either missing
or not in place correctly.
Check that jar is assem-
bled correctly.
Appliance does not turn
on
Appliance is not plugged
in jar is not in place.
Check that appliance is
plugged into a working
outlet. Blender jar and
lid must be securely in
place.
Mixture in blender does
not seem to be blending.
Not enough liquid in
mixture being blended or
too much ice.
Turn the blender off and
use a rubber spatula to
redistribute the food; add
some liquid and pulse
the mixture to aid in the
blending process.
TROUBLESHOOTING FOR BLENDER
PROBLEM
POSSIBLE CAUSE
SOLUTION
Herbs or bread are stick-
ing to sides of blender
and not getting chopped.
Blender jar, food to be
chopped and blade are
not dry.
Always make sure that
the jar, the blade and the
food to be chopped are
dry.
Jar separates from bottom
when being removed
from blender. Liquid
spills onto counter.
Jar was twisted when be-
ing removed from base of
blender.
When removing jar from
blender base, simply lift
up; do not twist.
