Bitstorm Inc.
Bad Boy Xtreme
14
www.bitstorm.com
Appendix F - Troubleshooting
LAN LED Not Illuminating
1. Also no Power LED. Ensure that power is being applied. Check fuse in power
injector M-POE-DUO-NS.
2. Cable seating. Check that both ends of the cable are fully inserted into Xtreme
and your computer.
3. Ethernet port disabled (if optional Unleashed is not being used). Check that
your computer’s Ethernet port is turned on. Refer to your specific operating
system guide on how to do this.
4. Connector pin float. Too much dielectric on the connector. Clean away excess.
5. Junction Box incorrectly wired. Check to ensure that all wire colours are
matched correctly.
6. For DUO-NS Power Adapter: Dirty start. Arching on switch or power socket
contacts can cause Xtreme to sense numerous rapid power up and power
down sequences and can cause lock up. Correct as required.
My Browser Reports An Error When I Open It
1. Cable not connected. Refer to ‘LAN LED Not Illuminating’.
2. No internet connection. Your Xtreme has a built in web server that delivers your
application to your laptop through your browser. Enter the Xtreme URL address
into the browser’s address bar. Refer to Chapter 3 - Operation.
3. Multiple Wi-Fi devices. If system does not include optional Unleashed, ensure
the computer’s built-in Wi-Fi is turned off. Refer to your computer’s manual.
4. Incorrect Xtreme URL address entered. Ensure you type ‘xtreme.wifi’ - no ‘e’.
Unable To Connect To Xtreme’s Management Tool
1. No power. Refer to ‘LAN LED Not Illuminating’.
2. Cable not connected. Refer to ‘LAN LED Not Illuminating’.
3. Can’t find server. If system does not include optional Unleashed, ensure the
computer’s built-in Wi-Fi is turned off. Refer to your computer’s manual.
4. Incorrect IP address. If system does not include optional Unleashed, ensure
your computer’s Ethernet port is using DHCP.
5. Incorrect Xtreme address entered. Ensure that you type ‘xtreme.wifi’ - no ‘e’.
6. Incorrect UID and PWD entered. Check that the user ID and password you are
using are correct.
Settings Are Not Being Retained
1. Low voltage. Ensure that the power being supplied to Xtreme is as required by
your Power Adapter.
2. Not clicking ‘Apply’. Ensure that when a new hotspot is selected or setting
changes are made, that you click the ‘Apply’ button.
Weak Signal Strength
1. Weak hotspot. Check that the signal being connected to is not weak. Some-
times, temporary objects can get in your line-of-sight to the hotspot.
2. Antenna connector loose or dirty. Check that the antenna N-Female connector
is securely connected to Xtreme.
Note:
The Reset button on the bottom of Xtreme next to the connector is a
multi-function button and should never be used except under the direction of support
staff. Improper use of this button could render your device inoperative. If this occurs,
you may be required to return your Xtreme to Bitstorm for repair. The result of im-
proper use of the reset button is not covered under warranty.
