www.BISSELL.com
www.BISSELL.com
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If your BISSELL product should require service:
Contact BISSELL Consumer Care to locate a BISSELL Authorized Service Center in your area.
If you need information about repairs or replacement parts, or if you have questions about
your warranty, contact BISSELL Consumer Care.
This warranty gives you specific legal rights,
and you may also have other rights which
may vary from state to state. If you need
additional instruction regarding this warranty
or have questions regarding what it may
cover, please contact BISSELL Consumer
Care by E-mail or telephone as described
below.
Limited Two-Year Warranty
Subject to the *EXCEPTIONS AND
EXCLUSIONS identified below, upon receipt
of the product BISSELL will repair or replace
(with new, refurbished, lightly used, or
remanufactured components or products),
at BISSELL’s option, free of charge from
the date of purchase by the original
purchaser, for two years, any defective or
malfunctioning part.
See information below on "If your BISSELL
product should require service."
This warranty applies to product used for
personal, and not commercial or rental
service. This warranty does not apply to
fans or routine maintenance components
such as filters, belts, or brushes. Damage or
malfunction caused by negligence, abuse,
neglect, unauthorized repair, or any other
use not in accordance with the User's Guide
is not covered.
BISSELL IS NOT LIABLE FOR INCIDENTAL
OR CONSEQUENTIAL DAMAGES OF ANY
NATURE ASSOCIATED WITH THE USE OF
THIS PRODUCT. BISSELL’S LIABILITY WILL
NOT EXCEED THE PURCHASE PRICE OF
THE PRODUCT.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages, so the above limitation or
exclusion may not apply to you.
*EXCEPTIONS AND EXCLUSIONS FROM
THE TERMS OF THE LIMITED WARRANTY
THIS WARRANTY IS EXCLUSIVE AND
IN LIEU OF ANY OTHER WARRANTIES,
EITHER ORAL OR WRITTEN. ANY IMPLIED
WARRANTIES WHICH MAY ARISE
BY OPERATION OF LAW, INCLUDING
THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE, ARE LIMITED
TO THE TWO-YEAR DURATION FROM
THE DATE OF PURCHASE AS DESCRIBED
ABOVE.
Some states do not allow limitations on
how long an implied warranty lasts so the
above limitation may not apply to you.
Website:
www.BISSELL.com
E-mail:
www.BISSELL.com/email-us
Call:
BISSELL Consumer Care
1-800-237-7691
Monday – Friday 8am - 10pm ET
Saturday 9am - 8pm ET
Sunday 10am - 7pm ET
Warranty
Service
Please do not return this product to the store.
Other maintenance or service not included in the manual should be
performed by an authorized service representative.
For any questions or concerns, BISSELL is happy to be of service.
Contact us directly at 1-800-237-7691.
NOTE:
Please keep your original sales receipt. It provides proof of date of
purchase in the event of a warranty claim.
Problem
Possible causes
Remedies
Brush Roll
doesn’t
rotate
Belt is broken or stretched
Follow maintenance instructions on
checking brush and belt (page 9)
Brush Roll has lodged debris or
other entanglements, keeping the
brush from rotating
Check the Brush Roll and
remove debris, also check the belt
for any breaks or tears and replace if
necessary
Vacuum
won’t pick
up dirt
Filter is dirty
Remove and rinse pre-motor filter,
allowing enough time for it to dry
properly before reinserting
The Main Hose is not connected
Locate the Main Hose and reconnect
by pushing the hose connection to
secure the latch
There is a crack or hole in the
Main Hose
If there is a crack or hole, order a new
Main Hose from the BISSELL website
The Brush Roll bristles are worn
Replace the Brush Roll
There is a clog in the vacuum
Remove debris and any other
entanglements that may be
restricting its rotation
The Dirt Tank is not seated cor-
rectly
Press the Empty Button to release the
Dirt Tank and reseat properly
Dirt is
escaping
from the
vacuum
The Dirt Tank is full
Empty the Dirt Tank
Filters are missing
Check to see if the filter is in place
The Dirt Tank is not seated prop-
erly
Press the Empty Button and remove
the Dirt Tank, then return it inserting
the bottom first and pivoting the
Dirt Tank towards the vacuum (listen
for a “click” sound indicating that it
snapped into place)
Vacuum is
hard to push
Height adjustment knob is on
too low of a setting
Place knob on highest setting and
determine if there is any difference
Troubleshooting
WARNING
To reduce the risk of electric shock, turn power switch off and disconnect plug from
electrical outlet before performing maintenance or troubleshooting checks.
Parts & Supplies
For Parts and Supplies, go to www.BISSELL.com
and enter
your model number in the search field.
