bigchill.com
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Big Chill Warranty
Big Chill, Inc. warrants your Big Chill appliance (“product”)
purchased in the U.S. and Canada and installed in residential
properties for normal residential use.
What Is Covered
Subject to the specific conditions and limitations below, this
warranty covers parts and/or labor necessary to repair or replace
any part of the product that contains defects in materials and
workmanship.
One-Year Warranty
For one (1) year from the date of installation, this warranty covers
all parts and labor necessary to repair or replace any part on the
product except for the Cosmetic Warranty below.
Cosmetic Warranty
Big Chill offers a seven-day cosmetic warranty from the date of
delivery on all deliveries. The Owner must report cosmetic
imperfections within this seven-day period, supported by pictures
and note “subject to inspection” at the time of delivery.
Limitations of Coverage
•
The replacement of a part under this warranty does not extend
the warranty period.
•
Warranty service outside normal business hours and in areas
beyond 50 miles one way from an authorized service provider.
The owner will be responsible for any and all costs associated
with additional mileage, non-standard service or overtime, and
special equipment required to remove the product so service
may be performed.
This warranty is null and void:
•
If the product is removed from where it was originally installed.
•
If the original factory installed serial number is altered or
removed from the product.
What Is Not Covered
This warranty does not cover, and specifically excludes:
•
Product installed or used in any commercial or other non-
residential property such as, but not limited to, day care
facilities, fire stations, hotels, nursing homes, rentals, vacation
properties, etc.
•
Installation related issues including improper badge placement
or installation inconsistent with the product
specifications/installation instructions.
•
Damage or repairs caused by alterations or modifications,
abuse, misuse, neglect, or improper installation, mounting,
handling, operation, maintenance, or storage.
•
Normal adjustments after installation and setup.
•
Normal wear, care, and maintenance of the product as
described in the use and care manual.
•
Service calls to educate the customer on the proper use and care
of the product.
•
Consumable parts such as water filters.
•
Damage or repairs caused by unauthorized service or repairs,
including unauthorized adjustments or calibrations performed
on the product.
•
Accidental or intentional damage.
•
Damage or repairs as a result of natural disasters, fires, floods,
earthquakes, winds, lightning, corrosive atmosphere, loss of
electrical power to the product for any reason, or other
conditions beyond Big Chill’s control.
•
Damage or repairs caused by alteration for outdoor use.
•
Damage or repairs caused by the use of harsh chemicals or
cleaning products improperly applied.
•
Liability or responsibility for damage to surrounding property
including cabinetry, floors, ceilings, etc.
•
Consequential or incidental damage, including but not limited to
food or medicine loss, restaurant meals, etc.
The terms of this warranty provide for repair of the product only. If
the product cannot be repaired, Big Chill, at its sole discretion, will
determine whether to exchange the product.
Please see the Arbitration Clause and Related Provisions, which affect
your legal rights. The Arbitration Clause is available at
www.bigchill.com.
This warranty is in lieu of all other express warranties.
ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR
PURPOSE ARE LIMITED TO THE DURATION OF THIS WARRANTY.
Some states and provinces do not allow the exclusion or limitation of
incidental or consequential damages, so this provision may not apply.
If you are a California or Quebec resident, please refer to the
section below.
THE OWNER AND BIG CHILL AGREE THAT THE REMEDIES SET OUT
HEREIN ARE THE
OWNER’S
EXCLUSIVE REMEDIES FOR BREACH OF
ALL WARRANTIES, EXPRESS OR IMPLIED.
WHETHER ANY CLAIM IS BASED ON NEGLIGENCE OR OTHER TORT,
BREACH OF WARRANTY OR BREACH OF CONTRACT, OR ANY OTHER
TORT THEORY, BIG CHILL SHALL IN NO EVENT BE LIABLE FOR
INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, INCLUDING
BUT NOT LIMITED TO EXTRA UTILITY EXPENSES, SHIPPING COSTS
RELATED TO REPAIR OR REPLACEMENT OF ANY PRODUCT OR
DAMAGES TO PROPERTY, RESULTING FROM BREACH OF THIS
WARRANTY OR ANY IMPLIED WARRANTY.
For service or a warranty claim, please call
877-842-3269 or visit Parts & Service on bigchill.com.
