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10. Troubleshooting
Problem
Cause
Solution
The machine will not
heat up.
The machine is not
connected to the mains
power.
Connect the machine to
the mains power.
The machine is not
switched on.
Switch on the machine
using the on/off button.
The machine will not
pour coffee.
The capsule is stuck or
badly positioned.
Unplug the machine
from the power mains
and wait for it to cool
down; lift the lever and
remove the capsule
manually.
Use a tool, never use
fingers.
A capsule may have
fallen into the machine.
Take out the capsule
compartment and check.
Empty tank.
Fill the tank with water.
The pipes are clogged
with scale.
Carry out a scale removal
cycle.
The coffee is cold.
The machine has not
completely heated the
water before pouring the
coffee.
Before dispensing coffee,
always await the green
lights of the dispensing
buttons are on.
The cup is cold.
Preheat the cup with
a little boiling water,
poured by pressing
one of the dispensing
buttons.
The machine is partly
clogged by scale.
Carry out a scale removal
cycle.
