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10. Troubleshooting
Problem
Cause
Solution
It is not possible to
lower the lever.
The capsule is stuck or
badly positioned.
Unplug the machine
from the power mains
and wait for it to cool
down; lift the lever and
remove the capsule
manually. Use a tool,
never use fingers.
The compartment of
used capsules is full.
Empty the compartment.
The machine is making
too much noise.
There is no water in the
tank.
Fill the tank with water.
The machine is not
stable on the support
surface.
Make sure it is posi-
tioned on a flat and rigid
surface.
The capsule falls from its
compartment.
The lever is not
completely raised.
Completely lower the
lever and open it until it
gets to its end point.
Both lights of the
dispensing buttons (3)
blink quickly.
Machine malfunctioning.
Switch off the machine
using the on/off button.
Wait 20 seconds and
switch the machine on
again. If the problem
still occurs, contact
an authorised service
centre.
